The New Sonos App and Future Feature Updates

Sorry to pile in on this.

 

But,

 

I had hoped I might be able to play my music on my Sonos 9 Sonos devices soon.

 

They are pretty looking devices but would really like to play music from my music library.

 

I know there has been and shake up and re-prioritzation of features is there any hope for using them to well play music again soon? It has been a few months.

Trying to re-add my Music library just gets this error message.

 

Anyway I hope that this eventually gets fixed and allows my music speakers to be used for playing music.

The latest support pages go into great detail how to add your music library using the current apps.  You need to follow the link to add a share on Windows, MacOS or an NAS drive before you attempt to add the library.  Then you must add the library as a Network Share (not as a Music Folder).  The above error looks like you attempted to add a Music Folder, which uses HTTP sharing that is no longer supported by the Sonos mobile apps.  Follow this link (and the links contained therein EXACTLY, the instructions are not intuitive!):  

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

I am pleased that finally Sonos has accepted that the upgrade was a stuff up. Yes it happens, however a bit sooner and without blaming the users would’ve been nicer. Either way, I think we and Sonos are finally on the right track.

A key thing is however that software upgrades for a product that includes physical hardware MUST always be backwards compatible. People spent serious $$ on your systems and expect them to function throughout their lifetime. Matching it with compatible software is more than doable so please do so. This does not hinder innovation. You are free to release new hardware and matching software products.

My greatest issue so far is that I am unable to access my local music library containing hundreds, if not thousands of albums which were painstakingly digitised after I made the switch to Sonos. I am said to uncover that this issue does not appear on the proposed fixes list. Please add this to your priority list. Not just for me, but for the myriad of users you’ll find on your forums complaining, shouting, crying over this matter.

Kind regards

_d

@jgatie recently wrote:

The latest support pages go into great detail how to add your music library using the current apps.  You need to follow the link to add a share on Windows, MacOS or an NAS drive before you attempt to add the library.  Then you must add the library as a Network Share (not as a Music Folder).  The above error looks like you attempted to add a Music Folder, which uses HTTP sharing that is no longer supported by the Sonos mobile apps.  Follow this link (and the links contained therein EXACTLY, the instructions are not intuitive!):  

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Sorry to pile in on this.

 

But,

 

I had hoped I might be able to play my music on my Sonos 9 Sonos devices soon.

 

They are pretty looking devices but would really like to play music from my music library.

 

I know there has been and shake up and re-prioritzation of features is there any hope for using them to well play music again soon? It has been a few months.

Trying to re-add my Music library just gets this error message.

 

Anyway I hope that this eventually gets fixed and allows my music speakers to be used for playing music.

 

The latest support pages go into great detail how to add your music library using the current apps.  You need to follow the link to add a share on Windows, MacOS or an NAS drive before you attempt to add the library.  Then you must add the library as a Network Share (not as a Music Folder).  The above error looks like you attempted to add a Music Folder, which uses HTTP sharing that is no longer supported by the Sonos mobile apps.  Follow this link (and the links contained therein EXACTLY, the instructions are not intuitive!):  

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Yeh

Not so much….

you were close, I had tried adding the local music by selecting 

‘Another folder or a drive connected to any computer ‘ because my Music folder is a drive connected directly to my Mac. I had not occurred to me that the hard disk in my computer was a connected network drive.

but this is Sonos logic so.

created an SMB share of the Music Library.

Created a Sonos Library user - granted full permissions

Go to another computer and smb://Plex-M1/Music Library using the credentials created for it

and voila takes me straight to the Music Library, logged in and all.

now try to add the local folder as a network share in Sonos using the networked share option.

//Plex-M1/Music Library and using the same credentials, copy pasted to ensure consistency 

and you get 

of course…

Sonos was unable to add the music folder 

Access to the shared folder “//Plex-M1/Music Library” is denied check username and password

Now in all fairness 

attempting to access an smb drive from the same computer as the destination, ie from Plex-M1 to smb://Plex-M1/Music Library fails, where it does work from another Mac on the LAN.

So we return to, given that you cannot connect to a local Music Folder using Sonos either through it is a local folder or even a networked folder.

When will the ability to play your own Music be restored to Sonos?

For giggles I will setup the Sonos App on another Mac and see if I can get it to access the Music Folder.

but realistically if it works, it is a workaround but a damning indictment of Sonos if you have to have two computers to get a local music library to work.

Nah doesn’t work either.

Sonos asks me to enter using backslashes not the macOS forward slashes and then reports failure using forward slashes.

tried using forward or backward slashes they end up with same forward slash error.

A step forward for Sonos, consistency…….. all we need now is consist working rather than the now default consist fail.

Thanks BVRx2 - been there, tried that and failed miserably - not to mention that I had my NAS happily serving my music for a decade until whoosh, it’s gone AWOL with the update. Connecting the app and the NAS shouldn’t be rocket science and it wasn’t. It’s simply broken and I am thoroughly dissatisfied that it hasn't even received a mention in the upcoming fixes ☹️

I was planning the extend our system with some outdoor units (until I learnt that the latest hardware isn’t compatible with the older ones), now I am contemplating to chuck the whole lot into the bin…

So you aren’t going to try the new instructions specifically written to account for the new sharing methods because you’ve “been there”?  You’d rather “chuck the whole lot into the bin”?  Seems to be cutting off your nose to spite your face. 

Sorry to hear that. I was under the impression that link solved the problem.

I’m using a third party app called SonoPhone until the new Sonos app is up to par.

Hope you get your issues resolved.

Sorry to pile in on this.

 

But,

 

I had hoped I might be able to play my music on my Sonos 9 Sonos devices soon.

 

They are pretty looking devices but would really like to play music from my music library.

 

I know there has been and shake up and re-prioritzation of features is there any hope for using them to well play music again soon? It has been a few months.

Trying to re-add my Music library just gets this error message.

 

Anyway I hope that this eventually gets fixed and allows my music speakers to be used for playing music.

 

The latest support pages go into great detail how to add your music library using the current apps.  You need to follow the link to add a share on Windows, MacOS or an NAS drive before you attempt to add the library.  Then you must add the library as a Network Share (not as a Music Folder).  The above error looks like you attempted to add a Music Folder, which uses HTTP sharing that is no longer supported by the Sonos mobile apps.  Follow this link (and the links contained therein EXACTLY, the instructions are not intuitive!):  

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Yeh

Not so much….

you were close, I had tried adding the local music by selecting 

 

‘Another folder or a drive connected to any computer ‘ because my Music folder is a drive connected directly to my Mac. I had not occurred to me that the hard disk in my computer was a connected network drive.

 

but this is Sonos logic so.

created an SMB share of the Music Library.

Created a Sonos Library user - granted full permissions

Go to another computer and smb://Plex-M1/Music Library using the credentials created for it

 

and voila takes me straight to the Music Library, logged in and all.

 

now try to add the local folder as a network share in Sonos using the networked share option.

 

//Plex-M1/Music Library and using the same credentials, copy pasted to ensure consistency 

and you get 

of course…

 

Sonos was unable to add the music folder 

 

Access to the shared folder “//Plex-M1/Music Library” is denied check username and password

Now in all fairness 

attempting to access an smb drive from the same computer as the destination, ie from Plex-M1 to smb://Plex-M1/Music Library fails, where it does work from another Mac on the LAN.

 

So we return to, given that you cannot connect to a local Music Folder using Sonos either through it is a local folder or even a networked folder.

When will the ability to play your own Music be restored to Sonos?

For giggles I will setup the Sonos App on another Mac and see if I can get it to access the Music Folder.

but realistically if it works, it is a workaround but a damning indictment of Sonos if you have to have two computers to get a local music library to work.

Nah doesn’t work either.

 

Sonos asks me to enter using backslashes not the macOS forward slashes and then reports failure using forward slashes.

 

tried using forward or backward slashes they end up with same forward slash error.

 

A step forward for Sonos, consistency…….. all we need now is consist working rather than the now default consist fail.

 

Added as a NAS share per jgatie’s instructions.  Make sure that you have authorized the NAS to access Music through Privacy & Security

Perhaps you missed a step on the sharing...it should work as I have been using my Mac Mini with restored music access for over 1 month...happy to help you further with my settings if that helps.

Just waiting for the truth to come out on the news- that the new Sonos App was held ransom by a Russian hacking conglomerate halfway across the globe.  

Sorry to pile in on this.

 

But,

 

I had hoped I might be able to play my music on my Sonos 9 Sonos devices soon.

 

They are pretty looking devices but would really like to play music from my music library.

 

I know there has been and shake up and re-prioritzation of features is there any hope for using them to well play music again soon? It has been a few months.

Trying to re-add my Music library just gets this error message.

 

Anyway I hope that this eventually gets fixed and allows my music speakers to be used for playing music.

 

The latest support pages go into great detail how to add your music library using the current apps.  You need to follow the link to add a share on Windows, MacOS or an NAS drive before you attempt to add the library.  Then you must add the library as a Network Share (not as a Music Folder).  The above error looks like you attempted to add a Music Folder, which uses HTTP sharing that is no longer supported by the Sonos mobile apps.  Follow this link (and the links contained therein EXACTLY, the instructions are not intuitive!):  

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Yeh

Not so much….

you were close, I had tried adding the local music by selecting 

 

‘Another folder or a drive connected to any computer ‘ because my Music folder is a drive connected directly to my Mac. I had not occurred to me that the hard disk in my computer was a connected network drive.

 

but this is Sonos logic so.

created an SMB share of the Music Library.

Created a Sonos Library user - granted full permissions

Go to another computer and smb://Plex-M1/Music Library using the credentials created for it

 

and voila takes me straight to the Music Library, logged in and all.

 

now try to add the local folder as a network share in Sonos using the networked share option.

 

//Plex-M1/Music Library and using the same credentials, copy pasted to ensure consistency 

and you get 

of course…

 

Sonos was unable to add the music folder 

 

Access to the shared folder “//Plex-M1/Music Library” is denied check username and password

Now in all fairness 

attempting to access an smb drive from the same computer as the destination, ie from Plex-M1 to smb://Plex-M1/Music Library fails, where it does work from another Mac on the LAN.

 

So we return to, given that you cannot connect to a local Music Folder using Sonos either through it is a local folder or even a networked folder.

When will the ability to play your own Music be restored to Sonos?

For giggles I will setup the Sonos App on another Mac and see if I can get it to access the Music Folder.

but realistically if it works, it is a workaround but a damning indictment of Sonos if you have to have two computers to get a local music library to work.

Nah doesn’t work either.

 

Sonos asks me to enter using backslashes not the macOS forward slashes and then reports failure using forward slashes.

 

tried using forward or backward slashes they end up with same forward slash error.

 

A step forward for Sonos, consistency…….. all we need now is consist working rather than the now default consist fail.

 

Added as a NAS share per jgatie’s instructions.  Make sure that you have authorized the NAS to access Music through Privacy & Security

Perhaps you missed a step on the sharing...it should work as I have been using my Mac Mini with restored music access for over 1 month...happy to help you further with my settings if that helps.

Not getting anywhere

Tried adding as a local drive and as a network shared drive - with a credentials that I can log in with form another computer and have full permissions.

So nothing wrong with the login or permissions - it is just the Sonos MacOS App is shit and shit for months and months and no intention to fix it