Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156723 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

E

Ebase131

Listener

I'm worried that I don't see a new widget in the schedule from the CEO email. Where is the widget? Why get rid of it?

J

jdm5

Listener

Has there been any serious discussions about rolling back the app? Or give customers a choice to?

S

sounds2k

Renowned Listener

Has there been any serious discussions about rolling back the app? Or give customers a choice to?

Sadly I doubt it, they pushed out firmware 16.3 which now blocks use of the old app :-(

S

Samp2000

Avid Listener

For a the love of god and over 2500eur of expense. Please make volume and playback work. This is embarrassing

Ken_Griffiths

For a the love of god and over 2500eur of expense. Please make volume and playback work. This is embarrassing

It’s all working reasonably well on an iDevice controller and the Home network here (see attached) - is there perhaps something restricting/interfering with your mobile LAN/WAN connection?

A

Alan_37

Contributor II

I hope someone going through these 1800 ( comments to use it as a sounding board of features and functions and bugs which they can make a list from..

1. There was no need for a major overhaul of sonos.

2. ( But you could focus on fixing 2 (two) longstanding bugs. THAT WOULD BE GREAT

Big Bug 1.Like not being able to edit or export sonos playlists. I have a full playlist on my system. A decade of memories. It's stuck. Can't add to to it edit it export it so I can use it with my steaming account interface instead ... Nothing. Years of posting to support forums or requests to sonos yielded nothing. How about you fix that?

Big bug 2. Issue of specific tracks not playing at all with streaming music from paid accounts like youTube music. Sonos error says , incorrectly, "playback is paused because your account is being used in another location" . Meanwhile your forums close the topic again and again and again - but without resolution.. look it up...many instances over many years....

Users have generously tried to diagnose and test possible reasons. Describing it in detail. And shared those hypotheses. To no avail. It's like we have to go to Google ourselves to tell them how to interact with sonos or vice versa. But that's your job not mine...

It looks like there there are different region specific version to streaming tracks. It's a google issue (either drm or misreading there the account is actively being used as opposed to where you are signed in) which interfaces badly with Sonos, making it effectively a Sonos issue.

You guys need to get together this those Google guys so WE/OUR the Customer issue is solved. Finger pointing and denial won't work.

ITS BEEN A DECADE. and the last 5 years it's coming up on forums again and again. And your support can't solve it. I spent 1.5 days with them and resetting and disconnecting and signing out and reinstalling . I'm sure you can't fix it via support. It's an interface thing between Sonos and the streaming source.

M

MBGilpin

Contributor I

I’m seeing claims that Local Library functionality has been restored - but I see no evidence of that on my system. I’ve spent well over $5000 on my Sonos equipment and installation, for a large house with music in 7 locations (and multiple devices including subwoofers in more than one of those rooms), so have been really pissed off that this stopped working a couple of weeks ago. I’ve tried removing and re-adding my local library both from my Mac where the music resides (using the Sonos app for Mac) and also using the iOS app, since it seemed to be on a newer version. It still fails to work. The library adds, it scans, the playlists, albums and artists all show up - but when I try to access any playlist or album or artist to look at the tracks within, it fails. Says the item can’t be accessed in MacOS, and a mysterious fail to access issue in iOS.

So is this supposed to be working now? Is there somewhere I can go to complain to the Sonos board and get the current CEO fired? This is the worst software debacle I have ever witnessed, and I have been in software engineering from various sides of the industry for several decades.

I’ve also signed up for Plex, got that working, and Sonos plays the same music via Plex - but so far have been unable to get my playlists (created in iTunes / Apple Music app) into Plex. So it’s all worthless, and now I’m out for the Plex subscription (and other services to move playlists) as well, all to no avail.

Sonos CEO: you are terrible at your job, should quit this industry and go hide on a beach somewhere.

Ken_Griffiths

I’m seeing claims that Local Library functionality has been restored - but I see no evidence of that on my system. I’ve spent well over $5000 on my Sonos equipment and installation, for a large house with music in 7 locations (and multiple devices including subwoofers in more than one of those rooms), so have been really pissed off that this stopped working a couple of weeks ago. I’ve tried removing and re-adding my local library both from my Mac where the music resides (using the Sonos app for Mac) and also using the iOS app, since it seemed to be on a newer version. It still fails to work. The library adds, it scans, the playlists, albums and artists all show up - but when I try to access any playlist or album or artist to look at the tracks within, it fails. Says the item can’t be accessed in MacOS, and a mysterious fail to access issue in iOS.

So is this supposed to be working now? Is there somewhere I can go to complain to the Sonos board and get the current CEO fired? This is the worst software debacle I have ever witnessed, and I have been in software engineering from various sides of the industry for several decades.

I’ve also signed up for Plex, got that working, and Sonos plays the same music via Plex - but so far have been unable to get my playlists (created in iTunes / Apple Music app) into Plex. So it’s all worthless, and now I’m out for the Plex subscription (and other services to move playlists) as well, all to no avail.

Sonos CEO: you are terrible at your job, should quit this industry and go hide on a beach somewhere.

It is working. You just need to use an SMBv2 shared library, rather than an http or SMBv1 share, as per the message that Sonos put out in April, earlier this year. See attached.

See these links below to setup an SMBv2 shared library:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

https://en.community.sonos.com/controllers%2Dand%2Dmusic%2Dservices%2D229131/error%2D913%2Don%2Da%2Dmac%2D6899263?postid=16770602#post16770602

Ken_Griffiths

@MBGilpin,

Heres my local SMBv2 shared library working on the iPad Sonos controller App. See attached.

M

MBGilpin

Contributor I

I guess my message was not clear - I did all that back in April, and everything was working fine, until week before last when the latest update came along - and broke it again! The mechanism of setting up a share for the local drive and then adding that as if it were a network path, which was working before, now fails.

As I said above, it appears to work - the albums and artists and playlists are all listed - but now when you click on one of them, it fails. That happens whether I add the network path from the iOS app or the Mac app.

To be clear, my setup has the library on local drive on a Mac mini, Sonos Mac app running on that same machine, and adding it as local Music folder used to work, stopped working with the big update in April, then I did the workaround to pretend like it’s a network drive.

What changed week before last in the latest update that broke this?

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