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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    Tellme
    Avid Listener
    July 13, 2024

    The updates that are planned fo July we suppose to be out in June. This is simply taking too long and in the meantime you have destroyed what use to be a wonderful musical experience.

    buddyrich33
    Renowned Enthusiast I
    July 13, 2024

    They have an online guide, what one might call a user manual here

    https://www.sonos.com/en-us/guides/sonosapp

     

    Even has visuals for those who work with pictures better than words 🤪

    Its more of an aspirational manual considering it lists things that don’t work yet  Just two examples (ie the missing queue control and android widget):

     

    Home Screen Volume Control (Android only)

    Allow playback controls to appear on your device when you close the Sonos app.

    6

    Queue

    Add, remove, and reorganize the songs coming up in your active listening session.

    Note: Not applicable to all content types.
    DaveS00
    Lyricist III
    July 13, 2024

    They have an online guide, what one might call a user manual here

    https://www.sonos.com/en-us/guides/sonosapp

     

    Even has visuals for those who work with pictures better than words 🤪

    Thank you, that was what I was looking for!  I wasn’t able to find that guide from the site.

    So, from the guide, I see that the Output Selector is where you set up an ad-hoc group, and System Settings is where you can set up preset groups that you can then use back at the Output Selector.  And apparently the only function of the Apply button is to get you back to the previous screen. 

    At least the actions to take and the expected results are described definitively, which is important, since now I know for sure that if a speaker refuses to play or unexpectedly joins or leaves a group that it’s not because I misunderstood the UI. 

    Any product of sufficient complexity should make available an accurate description of its behavior and intended use (the “user manual”) because we all know that sometimes things just don’t work they way they should.  I’m definitely one of those people who reads the entire manual before playing with a new device, if available.

    Ahh just like Microsoft have with WIndow 7, 8, 10, 11 … etc …… :D

    Steve1958
    Contributor I
    July 15, 2024

     

    “The most obvious way to get back to current state parity is to provide access to the v16.1 app.  No need to rush development and testing on the v80.x.  Let those for whom the new app works continue.  Let those for whom the new app does not work migrate when core feature parity is achieved.  The last thing you want is to make the above promises and introduce new bugs.” 

     

    Well said.  Astounding that a company that had the enviable market position as first-mover and innovator screwing it up with a poorly executed software release, and doesn’t have the chops to make such an obvious short-term fix.  But that would mean adding action to a hollow admission of error and probably cost someone their job.  My son cancelled his planned Sonos purchase when I relayed the problems with the app.   Even though they show so little respect for the current user base, one would think credibility with prospective customers might be a concern.

     

    I agree. Today my app controller refuses to show that the radio is playing in three rooms. To turn it off I have to turn volume to zero. It's really very basic functionality and it frequently does not operate correctly. Sonos wake up and roll back to a fully functioning version of the app, while you sort out this shambles in your own sweet time.

    Steve1958
    Contributor I
    July 15, 2024

     

    “The most obvious way to get back to current state parity is to provide access to the v16.1 app.  No need to rush development and testing on the v80.x.  Let those for whom the new app works continue.  Let those for whom the new app does not work migrate when core feature parity is achieved.  The last thing you want is to make the above promises and introduce new bugs.” 

     

    Well said.  Astounding that a company that had the enviable market position as first-mover and innovator screwing it up with a poorly executed software release, and doesn’t have the chops to make such an obvious short-term fix.  But that would mean adding action to a hollow admission of error and probably cost someone their job.  My son cancelled his planned Sonos purchase when I relayed the problems with the app.   Even though they show so little respect for the current user base, one would think credibility with prospective customers might be a concern.

     

    I agree. Today my app controller refuses to show that the radio is playing in three rooms. To turn it off I have to turn volume to zero. It's really very basic functionality and it frequently does not operate correctly. Sonos wake up and roll back to a fully functioning version of the app, while you sort out this shambles in your own sweet time.

    Now I'm trying to listen to the radio and using volume sliders to bring the sound up (the controller still thinks nothing is playing even though it is), hilariously the kitchen speakers volume slider keeps snapping back to zero. The dining room one joined in for a bit but seems to have settled down. It's beyond a joke now.  

    Mike0000000
    Contributor I
    July 17, 2024

    My sonos does not work at all on phone or PC!

    Support team is 1 hour wait and support chat doesn’t work.

    The current support phone message says we (sonos) are listening?

    Your message is 2 months old?

     

    Robeddie
    Avid Contributor I
    July 17, 2024

    I will say one of the important ‘coming’ features for me is the ability to access my music library from the app.  I pair my two Move’s together for stereo, but can’t play any of the 1000+ songs in my music library with the stereo setup.  I sure hope that feature update doesn’t slip again (july now, used to say June)

      Rhonny
      Prodigy III
      July 17, 2024

      There are multiple threads detailing how to access your music library since the update. I’m not sure which thread is best as I don’t use a music library but maybe someone in the know can direct you…

      Robeddie
      Avid Contributor I
      July 17, 2024

      There are multiple threads detailing how to access your music library since the update. I’m not sure which thread is best as I don’t use a music library but maybe someone in the know can direct you…

      I can use my music library over bluetooth, but when stereo pairing two Move’s you have to use wifi, and then can only play music through the Sonos app to continue hearing music in stereo.  Once I exit the sonos app and go into my music library, the song just plays on my phone, while Pandora (from inside the Sonos app) keeps playing on the paired speakers.  Thus … the only way to listen to my music library with 2 Move’s paired together would be for Sonos to allow me to access my music library through the app.  Sonos apps used to have this functionality, but this new one does not.

      I have ready plenty about this, and no supposed solution actually works. 

      Sonos themselves are saying that functionality is currently not available, but will be re-introduced in the app this month.  We’ll see.

      Scott Jepson
      Contributor I
      July 17, 2024

      When will you be adding back our playlists?

      I’ve been adding to my playlist for years and now it’s gone.

       

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