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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    Coolhand46
    Avid Listener
    June 19, 2024

    Ever since your recent “upgrade” nothing has worked on my Sonos system. It will not let me load my music file from my windows computer. I constantly get error message 913. I now have a $2000 system that is totally worthless. Despite your promises to fix this problem by mid-June, it is now June 19th and there is no sign of any improvement. I smell a class-action suit!

    Rhonny
    Prodigy III
    June 19, 2024

    Ever since your recent “upgrade” nothing has worked on my Sonos system. It will not let me load my music file from my windows computer. I constantly get error message 913. I now have a $2000 system that is totally worthless. Despite your promises to fix this problem by mid-June, it is now June 19th and there is no sign of any improvement. I smell a class-action suit!

    OR you could search the forum for the solution to the error 913. It comes up with one search.

    ‘Class action lawsuit’: noun. Used often when someone has no intention of visiting a lawyer themselves.

    rockingnyc
    Trending Lyricist I
    June 20, 2024

    For perspective, 

    CEO doubled down in May.

    "...it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it."

    https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview

    Stephen_28
    Contributor II
    June 20, 2024

    For perspective, 

    CEO doubled down in May.

    "...it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it."

    https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview

    Just sad, most companies are begging their users for feedback and here we have Sonos ignoring the community begging them to listen. I finally gave up and downgraded the app on my android to 16.1 and it's a breath of fresh air after spending the past month with their “upgrade”. I can actually control the volume of my speakers and they show up when I open the app the first time. I really wish they did the release like they did before where they released the new app alongside the old one giving users the option test it.

    nsa
    Lyricist II
    June 20, 2024

    For perspective, 

    CEO doubled down in May.

    "...it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it."

    https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview

     

    FWIW, in terms of navigation I don’t think it’s a downgrade in comparison with the old app. Now, in terms of overall experience, I’m guessing the CEO never really used the APP. It#s the only reasoning I can think for that statement.

     

    For perspective, 

    CEO doubled down in May.

    "...it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it."

    https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview

    Just sad, most companies are begging their users for feedback and here we have Sonos ignoring the community begging them to listen. I finally gave up and downgraded the app on my android to 16.1 and it's a breath of fresh air after spending the past month with their “upgrade”. I can actually control the volume of my speakers and they show up when I open the app the first time. I really wish they did the release like they did before where they released the new app alongside the old one giving users the option test it.

     

    I’ve done the same and the app starts reliably and way faster. But Amazon music is still pretty bad experience. Not sure if the integration is done by Amazon. Do you happen to use Amazon? If so, does it work for you? 

     

    tedrecord
    Contributor II
    June 20, 2024

    We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


    Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
     

     

    Available now

    To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

    Last updated: Jun 17, 2024. See release notes.

    • Added numerical values to volume and group-volume sliders
    • Updated the volume icon to reflect the volume level on iOS
    • Introduced mute button on Android
    • Added stereo or mono configuration for Amp/Port output on iOS
    • Improved TalkBack screen reader support for volume sliders on Android
    • Added support for SonosNet channel selection on iOS
    • Expanded support for service reauthorization on Android


     

    Coming soon

    • Continued improvements to navigation for visually-impaired customers: mid-June
    • Local music library search and playback: mid-June
    • Improved playback settings including Play Now: July
    • Create and edit local music library: July
    • Improved Autoplay settings: July
    • Improved Sub audio settings with Amp: July
    • Snooze alarms: TBD

     

    Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

    If I cant add my library to the new upgrade it’s not much use to me. I moved to this eco system long ago and the software was uno nano . I would expect that this release would have this area humming as it’s a  significant function for users- a hot selling point, just disappointed. The library has been working and now I'm just get a message that it ain’t, then message gone and no sight of where the set up is

     

     

    Si_G
    Renowned Listener
    June 20, 2024

    Today’s nightmare is with Radio stations. Not being able to play some, some playing wrong station but showing the correct one on the app etc etc. If it wasn’t so expensive to scrap the lot and start again I would be moving to different speaker. 

    Please end this nightmare asap.

    jgatie
    jgatie
    June 20, 2024

    If I cant add my library to the new upgrade it’s not much use to me. I moved to this eco system long ago and the software was uno nano . I would expect that this release would have this area humming as it’s a  significant function for users- a hot selling point, just disappointed. The library has been working and now I'm just get a message that it ain’t, then message gone and no sight of where the set up is

     

     

     

    Where is your library stored?  Sonos has ceased supporting SMB v1 and HTTP sharing sue to security concerns.  You need to share via SMB v2/v3 and reindex your library.  How you do that depends on where your library is stored. 

     

    tedrecord
    Contributor II
    June 20, 2024

    Thanks for the quick response 

    my library is stored on a NetgearReadyNAS

    This is attached to a win10 machine

    Not sure how to solve this

    jgatie
    jgatie
    June 20, 2024

    Thanks for the quick response 

    my library is stored on a NetgearReadyNAS

    This is attached to a win10 machine

    Not sure how to solve this

     

    You need to contact Netgear and get the NAS running SMB v2 or SMB v3.  Then download the Sonos PC app from here:

    https://support.sonos.com/en-us/downloads


    Add your library using the Sonos PC app (Manage > Music Library Settings) and then check to see if it is on the mobile app.  If it isn’t, close out of the mobile app entirely and restart.  If no again, reset the mobile app, restart, then choose to connect to an existing system.  That should get your library back. 

     

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