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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    KiwiShawn
    Contributor II
    June 14, 2024

    I’m all thumbs when it comes to IT stuff; which was the attraction of Sonos to begin with. It was marketed as an entrée to digital music for dummies who weren’t inclined to go beyond plugging some hardware into an AC socket and downloading an app to run the hardware.

    That’s pretty much all that was required, and suddenly I had access to a vast library of music, much of which I had purchased on vinyl and CDs but never gotten around to playing after the equipment to play them had been stashed in storage.

    I really enjoyed using my Sonos system for quite a few years and perhaps foolishly assumed I could continue to do so without going back to college (at age 70) to study computer science.

    That should have been a safe assumption… and it was until some damn executives and tech nerds decided to screw around and fix what wasn’t broken.

    They’re like kids who decided to disassemble a watch and now can’t figure out how to put it back together. Only this watch belongs to about a million people.

    BRAVO @chambolle, your post above is cogent and on the money! I live and work in Silicon Valley and I am constantly reminding people that they must think about Normal People such as yourself.

    Most unfortunately, this entire Sonos “new app” episode is a case study in how not to do things for Normal People.

    I convinced my partner that she would like some Sonos speakers (2x move) at her house - she reluctantly bought them and with S1 she thought they were good.  S2 brought a bit more friction - her bose BT speaker came out on occasion but largely Sonos won the day.  Since the latest update they are now expensive paper weights.  that $80 BT speaker is back to being primary music source.  The day a BT speaker is a better UX than sonos is a very sad day.

      IvPo
      Enthusiast II
      June 14, 2024

      I really enjoyed using my Sonos system for quite a few years and perhaps foolishly assumed I could continue to do so without going back to college (at age 70) to study computer science.

      As someone who did graduate computer science at university, I can safely tell you that you would have been equally frustrated with Sonos if you did. Maybe even more so.

        HIFIBOY
        Avid Listener
        June 14, 2024

        Thank you for the update.

        What is the status of reintroducing Trueplay on Android?
        You have disabled the feature in the old app; it is greyed out, and when tapped, it says an update needs to be installed. But there is no Trueplay after updating. 
        This is highly confusing and makes the impression Sonos has no respect for its customers.

        I previously reached out to your customer support, they first claimed there would be no Trueplay on Android, and later that it would be coming, but they did not know when.
        This makes the impression your customer support is clueless.

        The update you posted above does not mention Trueplay on Android specifically. I have installed the update, and the feature is still not there.

        So is it coming, and when?

        And if not, what does Sonos plan to do regarding the now missing feature that its products (e.g., Era300) are being sold ‘with’?

        Looking forward to a competent response.
        Thank you.

        I tried to delete the s2 application and re-download the latest version of the installation, reset the device to factory settings and reactivate it, trueplay magically returned haha.

        alip43
        Producer I
        June 14, 2024

        Is anybody able to add to their playlists?

        Giller
        Lyricist I
        June 14, 2024

        Anyone know how to start a class-action lawsuit??

        wkusnierczyk
        Lyricist I
        June 14, 2024

        Thank you for the update.

        What is the status of reintroducing Trueplay on Android?
        You have disabled the feature in the old app; it is greyed out, and when tapped, it says an update needs to be installed. But there is no Trueplay after updating. 
        This is highly confusing and makes the impression Sonos has no respect for its customers.

        I previously reached out to your customer support, they first claimed there would be no Trueplay on Android, and later that it would be coming, but they did not know when.
        This makes the impression your customer support is clueless.

        The update you posted above does not mention Trueplay on Android specifically. I have installed the update, and the feature is still not there.

        So is it coming, and when?

        And if not, what does Sonos plan to do regarding the now missing feature that its products (e.g., Era300) are being sold ‘with’?

        Looking forward to a competent response.
        Thank you.

        I tried to delete the s2 application and re-download the latest version of the installation, reset the device to factory settings and reactivate it, trueplay magically returned haha.

        wow. i have the preceding (‘good’) version of the app on another phone, and trueplay is greyed out.

        wkusnierczyk
        Lyricist I
        June 14, 2024

        Thank you for the update.

        What is the status of reintroducing Trueplay on Android?
        You have disabled the feature in the old app; it is greyed out, and when tapped, it says an update needs to be installed. But there is no Trueplay after updating. 
        This is highly confusing and makes the impression Sonos has no respect for its customers.

        I previously reached out to your customer support, they first claimed there would be no Trueplay on Android, and later that it would be coming, but they did not know when.
        This makes the impression your customer support is clueless.

        The update you posted above does not mention Trueplay on Android specifically. I have installed the update, and the feature is still not there.

        So is it coming, and when?

        And if not, what does Sonos plan to do regarding the now missing feature that its products (e.g., Era300) are being sold ‘with’?

        Looking forward to a competent response.
        Thank you.

        I tried to delete the s2 application and re-download the latest version of the installation, reset the device to factory settings and reactivate it, trueplay magically returned haha.

        wow. i have the preceding (‘good’) version of the app on another phone, and trueplay is greyed out.

        replied too quickly. you mean you have trueplay in the new app (after reinstallation) on android, and trueplay is there, after resetting the loudspeakers?

        why does not sonos know to advise that???

        sjw
        Local Superstar
        June 14, 2024

        Thank you for the update.

        What is the status of reintroducing Trueplay on Android?
        You have disabled the feature in the old app; it is greyed out, and when tapped, it says an update needs to be installed. But there is no Trueplay after updating. 
        This is highly confusing and makes the impression Sonos has no respect for its customers.

        I previously reached out to your customer support, they first claimed there would be no Trueplay on Android, and later that it would be coming, but they did not know when.
        This makes the impression your customer support is clueless.

        The update you posted above does not mention Trueplay on Android specifically. I have installed the update, and the feature is still not there.

        So is it coming, and when?

        And if not, what does Sonos plan to do regarding the now missing feature that its products (e.g., Era300) are being sold ‘with’?

        Looking forward to a competent response.
        Thank you.

        @wkusnierczyk 

        Many features have been removed in the new App, some hopefully temporarily and will come back and others that are back, albeit inconsistently for some it seems.

        Trueplay for Android is not one of them though as it has never existed so wasn’t removed.  If it was available in your previous version then I can only assume you did it at some point in the past on an Apple device.

        wkusnierczyk
        Lyricist I
        June 14, 2024

        Thank you for the update.

        What is the status of reintroducing Trueplay on Android?
        You have disabled the feature in the old app; it is greyed out, and when tapped, it says an update needs to be installed. But there is no Trueplay after updating. 
        This is highly confusing and makes the impression Sonos has no respect for its customers.

        I previously reached out to your customer support, they first claimed there would be no Trueplay on Android, and later that it would be coming, but they did not know when.
        This makes the impression your customer support is clueless.

        The update you posted above does not mention Trueplay on Android specifically. I have installed the update, and the feature is still not there.

        So is it coming, and when?

        And if not, what does Sonos plan to do regarding the now missing feature that its products (e.g., Era300) are being sold ‘with’?

        Looking forward to a competent response.
        Thank you.

        @wkusnierczyk

        Many features have been removed in the new App, some hopefully temporarily and will come back and others that are back, albeit inconsistently for some it seems.

        Trueplay for Android is not one of them though as it has never existed so wasn’t removed.  If it was available in your previous version then I can only assume you did it at some point in the past on an Apple device.

        This is not true. I had Trueplay on Android, used it, you can’t say it never existed. That’s pure BS.

        Rhonny
        Prodigy III
        June 14, 2024

        Trueplay for Android is not one of them though as it has never existed so wasn’t removed.  If it was available in your previous version then I can only assume you did it at some point in the past on an Apple device.

        I thought Trueplay was available on Android for the Era speakers...?

        Show more replies
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