Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156776 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

A

Arcticpollen

Enthusiast II

It will be interesting to see the transcript of the August earnings call when it’s available. The one from May was full of bullish comments about the new product launch which, of course, turned out to be headphones to absolutely nobody’s surprise.
If overall sales end up tanking over this quarter, it’ll be interesting to see whether the questions posed to the Sonos exec team are reflective of the general disenchantment of the current customer base.

W

Willie the Pimp

Listener

This fix on the new app still doesn’t let me set up a sleep timer while listening to my music library. When is this going to get fixed? Why did you destroy this app and release it without testing it? And why can’t we use the old app, which worked great, until you get all the bugs out of this app?

John Guarr

Enthusiast II

.

So you released a mandatory “new and Improved” update in May which disabled the ability to access and play music from my personal library located on a NAS. (something that functioned well for at least 12 years.) And now you're telling me that 2 months latter you will try to get around to reinstating the only Sonos function I care about - the only reason I invested all the hardware I purchased from Sonos? Who thought this was a good idea? Based on your botched software launch, I have no confidence that you will successfully restore this basic function and I have no confidence that you will meet your schedule.

local library playback has not been removed and was present from day 1 of the new apps release. This has been mentioned just a few thousand times around here.

It may not have been removed for most but for those stuck with smb v1 equipment it was removed and without warning or solution. And tech support, when available, was worthless.

Yes I felt the same way when I updated my IOS app and lost my music library. I took me some time and luckily I had an extra NAS that supported the smb v2 protocol, so I moved my music library over to a WD My Cloud, which I brought around 2015, and with the help of my Windows controller, I set the path to my new NAS and everything came back. I still trying to get used to the various menus and screens in the new IOS app, and I know it’s still in flux, but I don’t know if I really like it. Maybe because it’s new and I’m used to the old app. Time will tell.

I do remember around 2005, when Sonos first came out, I was thinking about going with a company called BlueSound. I was shown this at my high end stereo store. This device would rip all your CDs, store and create play lists, play world wide radio stations, and basically do all the things that Sonos does (or used to do). But then I saw a one time commercial during the SuperBowl that year for Sonos and I eventually went with Sonos. I wonder if BlueSound is still in business?

.

So you released a mandatory “new and Improved” update in May which disabled the ability to access and play music from my personal library located on a NAS. (something that functioned well for at least 12 years.) And now you're telling me that 2 months latter you will try to get around to reinstating the only Sonos function I care about - the only reason I invested all the hardware I purchased from Sonos? Who thought this was a good idea? Based on your botched software launch, I have no confidence that you will successfully restore this basic function and I have no confidence that you will meet your schedule.

local library playback has not been removed and was present from day 1 of the new apps release. This has been mentioned just a few thousand times around here.

It may not have been removed for most but for those stuck with smb v1 equipment it was removed and without warning or solution. And tech support, when available, was worthless.

Yes I felt the same way when I updated my IOS app and lost my music library. I took me some time and luckily I had an extra NAS that supported the smb v2 protocol, so I moved my music library over to a WD My Cloud, which I brought around 2015, and with the help of my Windows controller, I set the path to my new NAS and everything came back. I still trying to get used to the various menus and screens in the new IOS app, and I know it’s still in flux, but I don’t know if I really like it. Maybe because it’s new and I’m used to the old app. Time will tell.

I do remember around 2005, when Sonos first came out, I was thinking about going with a company called BlueSound. I was shown this at my high end stereo store. This device would rip all your CDs, store and create play lists, play world wide radio stations, and basically do all the things that Sonos does (or used to do). But then I saw a one time commercial during the SuperBowl that year for Sonos and I eventually went with Sonos. I wonder if BlueSound is still in business?

.

So you released a mandatory “new and Improved” update in May which disabled the ability to access and play music from my personal library located on a NAS. (something that functioned well for at least 12 years.) And now you're telling me that 2 months latter you will try to get around to reinstating the only Sonos function I care about - the only reason I invested all the hardware I purchased from Sonos? Who thought this was a good idea? Based on your botched software launch, I have no confidence that you will successfully restore this basic function and I have no confidence that you will meet your schedule.

local library playback has not been removed and was present from day 1 of the new apps release. This has been mentioned just a few thousand times around here.

It may not have been removed for most but for those stuck with smb v1 equipment it was removed and without warning or solution. And tech support, when available, was worthless.

Yes I felt the same way when I updated my IOS app and lost my music library. It took me some time and luckily I had an extra NAS that supported the smb v2 protocol, so I moved my music library over to a WD My Cloud, which I brought around 2015, and with the help of my Windows controller, I set the path to my new NAS and everything came back. I’m still trying to get used to the various menus and screens in the new IOS app, and I know it’s still in flux, but I don’t know if I really like it. Maybe because it’s new and I’m used to the old app. Time will tell.

I do remember around 2005, when Sonos first came out, I was thinking about going with a company called BlueSound. I was shown this at my high end stereo store. This device would rip all your CDs, store and create play lists, play world wide radio stations, and basically do all the things that Sonos does (or used to do). But then I saw a one time commercial during the SuperBowl that year for Sonos and I eventually went with Sonos. I wonder if BlueSound is still in business?

Bluesound have never supported SMB1 and have no intention of ever supporting it - I enquired directly of their pre-sales team a few years back

Oh, so you needed SMB1 to work. It appears that Sonos dropped support for this protocol with the new app. I checked with two NAS manufacturers and they are downward compatible with SMB1, but they recommended using equipment that was SMB2 or 3 compatible. This, according to them, was the future direction. Overall, I know that Sonos equipment can be a little pricey, but I am always impressed with the sound, detail and quality of their devices.

P

P3rcy2000

Contributor I

Cant log in with admin rights. Was that in the reslase notes?

Please scrap ALL planned “nice-to-have-functionallity” and please fix the fact that people cant control their own system because your crappy app update. Seriously!

S

Steve1958

Contributor I

THE SOLUTION:

Disable 5ghz in your router settings. This resolves all app reliability, speed and connection issues.

Overkill

Really? 21st century network speaker system can't cope with 5ghz! Plus sonos haven't suggested this so I'm doubtful it makes any difference.

T

The_Walrus

Lyricist I

Cant log in with admin rights. Was that in the reslase notes?

Please scrap ALL planned “nice-to-have-functionallity” and please fix the fact that people cant control their own system because your crappy app update. Seriously!

How about fixing it so I can get my first ever Sonos speaker to be connected to the damn app?

John Guarr

Enthusiast II

Unfortunately, this Wi-Fi issue is yet another problem caused by Sonos removing features and controls when they force released the 80.x S2 controller app.

It’s no surpise that so many users are frustrated, angry and confused trying to get back to anything like the funcionality and ease of use they enjoyed before the first launch of the “new and improved” controller app.

I can honestly see it being months before Sonos restore features and the stability that we have all enjoyed for years.

I’m confused, what are the Wi-Fi issues? I thought that Sonos speakers use the 2.4 gig channel on your local router. I have two speakers plugged into my router for years which of course introduces the SonosNet Mesh topology. Since then I have never had a speaker drop-out as I was having prior to doing this. I miss the WM: code (0-2) that used to indicate if the devices were using Wi-Fi, or Ethernet, or even SonosNet. I can’t remember what number was what.

John Guarr

Enthusiast II

.

So you released a mandatory “new and Improved” update in May which disabled the ability to access and play music from my personal library located on a NAS. (something that functioned well for at least 12 years.) And now you're telling me that 2 months latter you will try to get around to reinstating the only Sonos function I care about - the only reason I invested all the hardware I purchased from Sonos? Who thought this was a good idea? Based on your botched software launch, I have no confidence that you will successfully restore this basic function and I have no confidence that you will meet your schedule.

local library playback has not been removed and was present from day 1 of the new apps release. This has been mentioned just a few thousand times around here.

It may not have been removed for most but for those stuck with smb v1 equipment it was removed and without warning or solution. And tech support, when available, was worthless.

Yes I felt the same way when I updated my IOS app and lost my music library. I took me some time and luckily I had an extra NAS that supported the smb v2 protocol, so I moved my music library over to a WD My Cloud, which I brought around 2015, and with the help of my Windows controller, I set the path to my new NAS and everything came back. I’m still trying to get used to the various menus and screens in the new IOS app, and I know it’s still in flux, but I don’t know if I really like it. Maybe because it’s new and I’m used to the old app. Time will tell.

I do remember around 2005, when Sonos first came out, I was thinking about going with a company called BlueSound. I was shown this at my high end stereo store. This device would rip all your CDs, store and create play lists, play world wide radio stations, and basically do all the things that Sonos does (or used to do). But then I saw a one time commercial during the SuperBowl that year for Sonos and I eventually went with Sonos. I wonder if BlueSound is still in business?

C

chambolle

Enthusiast II

Bluesound is very much in business. Check Crutchfield, for example. Many other options out there as well, including KEF wireless speakers, Cambridge Audio, NAD and other integrated amps with DAC, bluetooth, streaming, storage capability and phono preamp.

The Sonos pitch was ‘plug it in and play.’ That pitch no longer works.

John Guarr

Enthusiast II

.

So you released a mandatory “new and Improved” update in May which disabled the ability to access and play music from my personal library located on a NAS. (something that functioned well for at least 12 years.) And now you're telling me that 2 months latter you will try to get around to reinstating the only Sonos function I care about - the only reason I invested all the hardware I purchased from Sonos? Who thought this was a good idea? Based on your botched software launch, I have no confidence that you will successfully restore this basic function and I have no confidence that you will meet your schedule.

local library playback has not been removed and was present from day 1 of the new apps release. This has been mentioned just a few thousand times around here.

It may not have been removed for most but for those stuck with smb v1 equipment it was removed and without warning or solution. And tech support, when available, was worthless.

Yes I felt the same way when I updated my IOS app and lost my music library. It took me some time and luckily I had an extra NAS that supported the smb v2 protocol, so I moved my music library over to a WD My Cloud, which I brought around 2015, and with the help of my Windows controller, I set the path to my new NAS and everything came back. I’m still trying to get used to the various menus and screens in the new IOS app, and I know it’s still in flux, but I don’t know if I really like it. Maybe because it’s new and I’m used to the old app. Time will tell.

I do remember around 2005, when Sonos first came out, I was thinking about going with a company called BlueSound. I was shown this at my high end stereo store. This device would rip all your CDs, store and create play lists, play world wide radio stations, and basically do all the things that Sonos does (or used to do). But then I saw a one time commercial during the SuperBowl that year for Sonos and I eventually went with Sonos. I wonder if BlueSound is still in business?

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