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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    prAsco
    Contributor I
    May 12, 2024

    We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


    Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
     

    • Screen reader for visually impaired customers: May 21
    • Adding and editing alarms: May 21
    • Adding to queue and playing next: early June
    • Sleep timer: mid-June
    • Local music library search and playback: mid-June 
    • Update Wi-Fi settings: mid-June

    …and you failed completely. you can discuss about the ui but not about missing or cutting key features and functionality. I m about 25y in software dev and sys admin - when we would release such an alpha version / „upgrade“ in my international corp - we would be fired immediately - and that is the truth. we also dev on iOS and android for customers - I know what I m talking about. We have about 1300 it employees and in total about 40.000 employees (only Germany). you failed terribly and can t make a honest statement about - that s the reality.

    also not being able to rollback as long as things turned out / fixed is a joke.

      Stammen
      Avid Listener
      May 12, 2024

      We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


      Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
       

      • Screen reader for visually impaired customers: May 21
      • Adding and editing alarms: May 21
      • Adding to queue and playing next: early June
      • Sleep timer: mid-June
      • Local music library search and playback: mid-June 
      • Update Wi-Fi settings: mid-June

      I would make sense if you build, test, verify and only then launch...

        Stammen
        Avid Listener
        May 12, 2024

        This is completly misuse of your clients, unless you only look for new customers

          Anonymous
          May 12, 2024

          There is a timeline for reintroducing most of the missing features, it’s only a matter of weeks.  Along with those features there will be bug fixes that come with them.  

          This doesn’t address everybody wants, that’s clear.  But it addresses most of the bigger asks, and in a relatively short time scale.  It’s clear an official path back to the old v16 app isn’t coming, as their future plans / product launches are too dependant on the new app.  

           

            Stammen
            Avid Listener
            May 12, 2024

            There is a timeline for reintroducing most of the missing features, it’s only a matter of weeks.  Along with those features there will be bug fixes that come with them.  

            This doesn’t address everybody wants, that’s clear.  But it addresses most of the bigger asks, and in a relatively short time scale.  It’s clear an official path back to the old v16 app isn’t coming, as their future plans / product launches are too dependant on the new app.  

             

            Again, they are looking more to atract new customers than to please the existing clients

              Anonymous
              May 12, 2024

              There is a timeline for reintroducing most of the missing features, it’s only a matter of weeks.  Along with those features there will be bug fixes that come with them.  

              This doesn’t address everybody wants, that’s clear.  But it addresses most of the bigger asks, and in a relatively short time scale.  It’s clear an official path back to the old v16 app isn’t coming, as their future plans / product launches are too dependant on the new app.  

               

              Again, they are looking more to atract new customers than to please the existing clients


              well yes, commercially they have to.  Of course they have to — you could not expect otherwise from any company.  New customers generate revenue.  Old customers don’t.  
               

              But they are retaining local libraries and reintroducing local library search.  This, despite those customers with local libraries being an ever decreasing proportion of their customer base.  I would say they are trying to attract new customers, while trying to stay relevant to existing customers.  

                User936227
                Listener
                May 12, 2024

                The arrogance of Sonos (hopefully not you Keith) is unbelievable.   I have thousands of pounds of product thay you have made more difficult to use. 

                 

                Where is the apology?

                The sensible thing to do is role back to the previous version and then when you have properly tested the new version role it out again.  If you had any customer satisfaction ethic at the organisation you'd have done thay already.

                 

                Waiting weeks for things thay should be a given (Access to favourites, adding a song to a play list etc., etc.) would not be acceptable to most businesses.

                  Nflonly
                  Enthusiast I
                  May 12, 2024

                   

                  • Screen reader for visually impaired customers: May 21
                  • Adding and editing alarms: May 21
                  • Adding to queue and playing next: early June
                  • Sleep timer: mid-June
                  • Local music library search and playback: mid-June 
                  • Update Wi-Fi settings: mid-June

                  Note to app developers, don’t redesign an app in this fashion, you might be labeled amateurish.

                    Kumar
                    May 12, 2024


                    well yes, commercially they have to.  Of course they have to — you could not expect otherwise from any company.  New customers generate revenue.  Old customers don’t.  
                      

                    True, but also consider this statement by CEO Spence a couple of years ago: The customer is entitled to app/speaker updates, they are not free; he/she paid for them in the price paid at the time they bought the device.

                    App updates obviously mean ones that work. On record therefore Spence has reaffirmed a commercial commitment to existing customers beyond just a moral one. Sonos, on the admittance of the CEO, has collected and recorded revenue for services to be delivered for years ahead, from old customers.

                      limcungwei
                      Enthusiast II
                      May 12, 2024

                      We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


                      Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
                       

                      • Screen reader for visually impaired customers: May 21
                      • Adding and editing alarms: May 21
                      • Adding to queue and playing next: early June
                      • Sleep timer: mid-June
                      • Local music library search and playback: mid-June 
                      • Update Wi-Fi settings: mid-June

                      Create poor listening experience with sonos new CRapp

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