Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156692 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

J

Jacksoo

Contributor II

Hello Keith

In S2 you were able to specify the distance to surround L and R to help balance the volume to the rears. That functionality has disappeared from the upgrade. Are your bringing it back because with rear L and R are different distances from the seating position it’s vital to help maximise surround experience.

B

brockster-UK

Trending Lyricist I

Rename the new app ‘S3’ and re-release v16.1 as ‘S2’. Sonos have voiced great confidence in the new (S3) app, and if you confidence is deserved users will gravitate there. In the meantime, users with issues can continue to use S2 and have a good experience. As S3 adds more and more working functionality, users will switch from S2 to S3.

One key thing we’ve not highlighted with this approach: users could run the new (S3) app and the legacy (S2) app ON THE SAME DEVICE AT THE SAME TIME. We could use the new app and when we encounter an issue pop open the legacy app to resolve it … without frustration!

As the new app gets better, we would naturally use the legacy app less, a win-win (users-company).

+1

I’ve been a Sonos user since 2009. This update is horrific. Sonos needs to make the old app available immediately.

New App Hater.

Avid Listener

Keith, how can Sonos release an app that doesn’t allow distance settings for the rear surround speakers? My system now sounds like a $400 Samsung surround system.

This app is an incomplete abomination that never should have been released, The Sonos team members need to have their head examined over this absolutely costly decision, that will haunt Sonos for years to come.

This release was 100% a premature cluster hump, Sonos is going to lose hundreds of thousand or dollars over this decision. And every single one of your app designers need to lose their jobs over this fiasco, if they pushed this through, which I highly doubt.

(I’m sure they were forced to release it from their superiors.)

Furthermore, there was nothing “courageous” about screwing over multiple thousands of paying customers by forcing this half cocked app down our throat. Sonos has lost the faith of hundreds of thousands of customers, myself included.

So, how is Sonos going to earn back our trust in a company that completely dropped the ball on this premature ejaculation of an app? For one, you can start by letting us use the old app until you fix this abortion of an app.

This app, and Sonos is completely out of touch with the reality of your customer's needs, your company's arrogance is well beyond ludicrous.

Yours truly.

Extremely unhappy customer.

New App Hater.

Avid Listener

Hello Keith

In S2 you were able to specify the distance to surround L and R to help balance the volume to the rears. That functionality has disappeared from the upgrade. Are your bringing it back because with rear L and R are different distances from the seating position it’s vital to help maximise surround experience.

They don’t care, they already have our money, it has been paying their mortgages, and Tesla payments for years now.

M

Mikkel Lauritsen

Contributor I

I guess we were notified that the app would be reworked, but never in my wildest dreams would I have expected that you would just remove core functionality that I depend on. In my house we use Sonos devices as alarm clocks, and we frequently change alarms or just need to check the settings, and doing that has become annoyingly difficult. I have my phone at hand when I'm in bed but definitely not a laptop/desktop, and not all members of my household have access to a Mac or Windows computer. Please just roll back to an old version.

On top of this the new app is a way worse user experience than the old one. It may improve when features are reintroduced, but right now it's close to useless.

K

kareztt

Lyricist II

I got to throw in my vote for going back to the previous version of the app. The fact that I can't add to the queue for over a month is utterly ludicrous. Never mind all the other issues . And utterly frustrated loyal Sonos customer.

K

kareztt

Lyricist II

This is also going to cost Sonos money. In my case. I had a friend come over yesterday and he liked my era 100s. I have a black set and I planned on sending them back to Sonos as my wife and I decided that the white ones would look a lot better in our new house. He said why don't I just buy them? 3 days ago I would have easily said no problem, I'll be glad to sell them to you. Last night I said no because I don't feel like dealing with the challenges of trying to explain to him how the new app works. Before I could have been pretty confident that that wouldn't have been an issue.

R

Rgthomas

Lyricist II

Can we get access to the previous IOS release somehow?

press250

Prodigy III

Furthermore, there was nothing “courageous” about screwing over multiple thousands of paying customers by forcing this half cocked app down our throat. Sonos has lost the faith of hundreds of thousands of customers, myself included.

So, how is Sonos going to earn back our trust in a company that completely dropped the ball on this premature ejaculation of an app? For one, you can start by letting us use the old app until you fix this abortion of an app.

PREACH!

N

nsfbr

Contributor I

One of the most used features of Sonos has to have been the ability to add songs into the queue. Songs that you just thought of’ songs that the previous song reminded you of. That whole functionality was great and kept family parties going for ages!!
Now suddenly you’re unable to do that.

Hopefully until May 21. Let’s hope that’s a deadline that is kept to.

You can do this very easily on the desktop apps.

lol, and how many of us use the desktop app?

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