Terrible User Interface

THIS!! ^^
Not a fan of the new interface at all... It seems like a backwards step.
If you want to give us a new UI, please at least provide the option to switch between old and new UI's as we like...
I purchased a product - was happy with it - happy no longer since you changed it...

more than 11 years of happy Sonos experience here, I bought my first starter kit a month after the zp80 was released. I was very happy when the Iphone arrived and I dit not have to use the old CR100 controller any more. You looked at the interface an instantly knew what to do on Iphone, Ipod touch, android or even on the Mac. I have 6 rooms fitted with varying Sonos equipment.I have explored some other wireless systems (in search for wireless Hi-res music) during that time but all send them back to the store because I never liked the user interface of those other systems. I always recommended to everyone who asked that they should buy Sonos instead of other systems.
But now, Sonos has broken the only thing that set them above everyone else; I have been trying for a couple of weeks now to understand what Sonos thinks might be better with this new interface and I really cannot find a single thing.
Everything is counter-intuitive and inconvenient, everything requires more steps, extra slides, searching for where something is etc. Next to that the Icons/logo's which are designed to be small have been enlarged in such way that you can only see 3 things (sources or zones) at the same time on a high resolution screen.
So now those bad interfaces from the competition are not so bad anymore and instead of buying more Sonos stuff I will have sell it and move on...

All these issues have been raised repeatedly and Sonos have said they are listening to feedback and will be making changes. But I hope you find what you are looking for.

Sonos, are you listening? As one of the first Sonos dealers ever (Soundings in Denver - from late 2002 before the product was even shipping) I have watched Sonos grow up and mature and improve over the years. Each turn was for the better and well calculated from feedback from dealers and clients alike. This feels like their rebellious teen years, they've gone and colored their hair and got a nose ring and all the parents can do is sit back dumbfounded watching this happen...

Seriously though, the interface is not good. I do not have a single client who likes the new interface, No one likes it. It is difficult to move through, even for my family. Please go back.

The vast majority of posters really like the 8.3 version, and it has basically ceased all the furor from 8.0. I'm afraid you have either not seen the newest version, or you are in a very small minority.

The vast majority of posters really like the 8.3 version, and it has basically ceased all the furor from 8.0. I'm afraid you have either not seen the newest version, or you are in a very small minority.

Except there is no "8.3 version". The current state of v8.3 is basically v8.0 with some welcome tweaks (colour scheme and fixed navigation bar) and outstanding issues ("My Sonos" screen layout and terminology, playback/queue inconsistencies from v7, differing mobile and desktop UIs). And it's not that the software is terrible, but sometimes it's the stupid little things that drive users mad.

Look, Sonos deserve some credit for pushing out improvements, but they still have work to do. Users are going to continue screaming into the void of these forums until the user experience improves.

The vast majority of posters really like the 8.3 version, and it has basically ceased all the furor from 8.0. I'm afraid you have either not seen the newest version, or you are in a very small minority.

Except there is no "8.3 version". The current state of v8.3 is basically v8.0 with some welcome tweaks (colour scheme and fixed navigation bar) and outstanding issues ("My Sonos" screen layout and terminology, playback/queue inconsistencies from v7, differing mobile and desktop UIs). And it's not that the software is terrible, but sometimes it's the stupid little things that drive users mad.

Look, Sonos deserve some credit for pushing out improvements, but they still have work to do. Users are going to continue screaming into the void of these forums until the user experience improves.I agree with most of your comments, Alan, but Sonos have said they are working on other aspects so we'll have to wait and see. Given so many other things happening, I'm not surprised at the slow pace of progress. I should give up on the queue thing. I have, although I share your view.

It seems to me the screaming has stopped.

Given so many other things happening, I'm not surprised at the slow pace of progress.

Yep. None of this is really surprising. Sonos have their own priorities. Doesn't stop some of us wishing they placed "truly great user experience" and "favouring core product and existing users over new features" higher on their list though. And every new release is a potential improvement...

Given so many other things happening, I'm not surprised at the slow pace of progress.

Yep. None of this is really surprising. Sonos have their own priorities. Doesn't stop some of us wishing they placed "truly great user experience" and "favouring core product and existing users over new features" higher on their list though. And every new release is a potential improvement...

Just hope their priorities are mine
GUI is just fine

I think 8.3 is pretty terrific (except for the queue issues introduced in 6.x forward).