Skip to main content
Contributor I
July 31, 2015

System not found issue only on Windows 10

  • July 31, 2015
  • 23 replies
  • 12941 views
Since I updated my Windows OS only my Windows 10 PC now has this issue of 'System not found'. I have reset all HW and removed and re-installed all SW and the problem still exists. I can access the system through my Android phone so the problem is with Sonos/Windows 10. Please help!
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

23 replies

Contributor I
May 28, 2016
Yes, I had the same problem. Had to go into McAfee and "trust" a new network.

Paul


Worked like a charm Paul. Thanks. A couple of clicks in McAfee and poof, all is good!
Lyricist II
July 27, 2016
I have just updated my office computers to Windows 10 Pro from Windows 7 Pro. The controllers on the PCs cannot connect to the system any longer. The controller on my Android phone still can. I have uninstalled and reinstalled the controllers, I have reset the components, I have reset the router, still the Android phone can connect and the PCs cannot. I have seen other posts, but have not found anything that works to solve the issue. I have not yet reinstalled my antivirus (it uninstalled with the upgrade), so that is not the issue. I have tried disabling the Windows firewall, without effect. I have a SonicWall Hardware firewall TZ-100, but it is the same as it has been for the time I have had this Sonos system, when it was functioning under Windows 7 Pro. The only difference at this time is the Windows 10 upgrade. Help!
Chris
Lead Maestro
July 27, 2016
I would probably call phone support to resolve the firewall issue since you have not had success with.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Jeff S
Retired Sonos Staff
July 27, 2016
I have just updated my office computers to Windows 10 Pro from Windows 7 Pro. The controllers on the PCs cannot connect to the system any longer. The controller on my Android phone still can. I have uninstalled and reinstalled the controllers, I have reset the components, I have reset the router, still the Android phone can connect and the PCs cannot. I have seen other posts, but have not found anything that works to solve the issue. I have not yet reinstalled my antivirus (it uninstalled with the upgrade), so that is not the issue. I have tried disabling the Windows firewall, without effect. I have a SonicWall Hardware firewall TZ-100, but it is the same as it has been for the time I have had this Sonos system, when it was functioning under Windows 7 Pro. The only difference at this time is the Windows 10 upgrade. Help!

Hi VJP,

Please check the network type on your Windows 10 computers. By default their network type should be set to public. Public networks have limited connectivity as a security feature. Please change the network type to private in order to connect to your Sonos system. Here's how to change the network type in Windows 10.

Please let me know if you still can't connect to your system after changing the network type to private.
Help others find useful content by clicking the like button and selecting the best answer to your question.
Lyricist II
July 27, 2016
I will check that. The computers belong to a Domain, so I thought private was automatic, but I will see tomorrow when I am there
thank you
Lyricist I
October 27, 2016
I had a similar issue, with my Sonos app not being able to connect through via Windows 10. Android phone and android tablet were working just fine.
I disabled the windows firewall and had no Anti Virus software.
The issue was caused by "VirtualBox Host-Only Network" available in Control Panel, Network and Internet, Network Connections. Once that was disabled the app connected to my Sonos system without any issues.
Lyricist I
October 21, 2017
OK I think I have this problem but the message flashes up too fast for it to be read. Ive had it working on Windows 10 for a while but we recently had our router upgraded. I can connect to Sonos via other devices but not this pc. I've tried restarting the router, I've checked the firewall, and I've forgotten and re established the network. Oh and I've reinstalled the Sonos controller. None of them work. Help!
Lyricist I
October 22, 2017
Disabled the "Virtual box host only ethernet-adapter" in the device manager. Thats solved my problem!
Thanks 😃....
Cheers,
Andreas
Lyricist I
November 25, 2017
I had same problem today and upgraded yesterday to Windows 10. Sonos controller cannot find system on the upgraded computer.
Found my problem I had to twink a few settings in my McAfee 'My Network' settings and now is all good. If you use McAfee or another Security SW I suggest you look there to fix this issue. Best of luck,Brian
Lyricist I
November 25, 2017
I have the same issue-- just upgraded to Win10 and although Sonos recognizes my wifi and will play music off my Android phone and via the computer from Pandora, it will not recognize my computer in order to play my music off my hard drive. I don't have McAfee however I have tried turning off the firewall in all my other AV programs. Northing works. I have called Tech support and was bumped up to a next-level tech and he really seemed to know what he was doing, but even he could not find the problem. I'm at my wits end (because I've had so many other issues and time-consuming hassles when upgrading my system, and I've got about one nerve left.)

Help!!!!
(Thanks!)