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brianvg
Contributor I
July 31, 2015

System not found issue only on Windows 10

  • July 31, 2015
  • 23 replies
  • 12941 views
Since I updated my Windows OS only my Windows 10 PC now has this issue of 'System not found'. I have reset all HW and removed and re-installed all SW and the problem still exists. I can access the system through my Android phone so the problem is with Sonos/Windows 10. Please help!
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23 replies

brianvgAuthor
Contributor I
August 1, 2015
Hi Chris, I've done all of this twice and have been using Sonos PC software on Win 8.1 for over a year.  Seems something is not right here 🙂 All my tablets and IOS/Android devices are working well
    Chris
    Chris
    Lead Maestro
    August 1, 2015
    I was saying the new iOS can cause up issues. But if you've rebooted router then that would have cleared. When Apple iOS devices get new os a lot of times I have to forget wifi on device and then add back home wifi. Wouldn't hurt trying. If still not connecting it may be some new firewall issue although no others upgrading to 10 have mentioned.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Steven Sanchez
    Lyricist I
    August 1, 2015
    I had same problem today and upgraded yesterday to Windows 10. Sonos controller cannot find system on the upgraded computer.
    Josh D
    Josh D
    Virtuoso
    August 1, 2015
    I had same problem today and upgraded yesterday to Windows 10. Sonos controller cannot find system on the upgraded computer.
    Have you tried connecting to your system by clicking 'Add a new SONOS system' and 'Connect to an existing system'?
    - SONOS user since 4th September 2010 - Report innapropriate posts using the flag in the bottom right of the post
    brianvgAuthor
    Contributor I
    August 1, 2015
    I had same problem today and upgraded yesterday to Windows 10. Sonos controller cannot find system on the upgraded computer.
    Found my problem I had to twink a few settings in my McAfee 'My Network' settings and now is all good. If you use McAfee or another Security SW I suggest you look there to fix this issue. Best of luck,Brian
      paul117
      Lyricist II
      August 8, 2015
      Yes, I had the same problem. Had to go into McAfee and "trust" a new network.

      Paul
        jniffer
        Lyricist I
        September 26, 2015
        I'm having the same problem, but on a brand new laptop with Windows. I installed the app, and complete the setup process. In all cases, the app tells me that it connected, and as soon as I close the window, the screen says that it could not find my Sonos. So, conflicting messages. This happens whether I set up with an existing Sonos, a new Sonos, and even when it is hardwired.
        CykPLAY
        Contributor I
        September 26, 2015
        Sometimes there is a trial version of security software (McAfee, Symantec, Kaspersky or similar) installed even on brand new PCs.
        Another culprit could be Windows location awareness (service), that's the pop-up window after you connect the Windows PC to a wireless or wired network asking you to select if it's a 'public', 'home' or 'business' network.
        If you happen to select 'public network' Windows automatically sets very restrictive firewall settings, the PC is pretty much locked down. Same applies if Windows decides this is an 'unidentified network' and/or does not detect the internet connection.
        So check those settings to see if you are properly connected and at least 'home network' is selected.
        davidj
        Lyricist I
        October 10, 2015
        Check your Mcafee settings. You have to trust the new Windows 10 network

        This worked for me:D
          SimonleBon
          Lyricist I
          October 23, 2015
          Solved! - Right click on McAfee icon in your apps tray on the bottom Windows ten bar and 'Change Settings' - 'Firewall' - 'Internet Connections for Programs'

          Find 'Sonos Desktop Controller'

          Change 'Access:' Incoming and Outgoing drop down to 'Open to all devices'

          Check 'Net Guard' - Off

          Save all changes and exit McAfee

          Close your Sonos application and when you restart it, all is good!
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