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Tillsley
Contributor I
Jun 19, 2021 4:33 PM UTC
Answered

Staying on S1

I want to stay with the the original sonos app but I am not getting the option to do so.  it does not appear in the Learn More section as instructions say it will.  Any one else have this issue?

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Corry P
Corry PAnswer
Sonos Staff
Jun 24, 2021 10:45 AM UTC

Hi @Tillsley 

Welcome to the Sonos Community!

You can only put Sonos products that already have S2 firmware onto S1 if there is an existing S1 system. A unit that is on S2 (such as your Connect) cannot create an S1 system.

The reason for this is that there is no reason to downgrade to S1 if you don’t have to. Taking a one-unit-system that is on S2 and downgrading it to S1 serves no purpose.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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106rallye
106rallye
Jun 25, 2021 5:22 AM UTC

From Sonos S2 compatibility | Sonos

“Not sure if your product is Gen 1, Gen 2, or Gen 3? Check the System section of your Sonos account page to find out if your products are compatible with S2. Some products may not show what Gen they are, so look for Sonos S1 Required next to any products that are not compatible with S2.”

Upgrading to S2 should be a conscious proces, requiring you to tap “yes” a few times.

But all this is water under the bridge: you cannot downgrade unless you own another Sonos device that is still on S1. You problems sound like connection problems, so maybe Sonos, or the forum, can help with that.

 

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    Corry P
    Corry P
    Sonos Staff
    Jun 25, 2021 7:49 AM UTC

    Hi @Tillsley 

    I assure you, your Connect is compatible with S2 as it is running it right now.

    In addition, it is impossible for you to go back to S1 without buying a used S1-only product first.

    Therefore, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system on how to fix the problems you’ve mentioned.

    First, however, I recommend you reboot your router by switching it off for at least 30 seconds, to see if that improves matters. If not, please call in.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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