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Tillsley
Contributor I
Jun 19, 2021 4:33 PM UTC
Answered

Staying on S1

I want to stay with the the original sonos app but I am not getting the option to do so.  it does not appear in the Learn More section as instructions say it will.  Any one else have this issue?

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Corry P
Corry PAnswer
Sonos Staff
Jun 24, 2021 10:45 AM UTC

Hi @Tillsley 

Welcome to the Sonos Community!

You can only put Sonos products that already have S2 firmware onto S1 if there is an existing S1 system. A unit that is on S2 (such as your Connect) cannot create an S1 system.

The reason for this is that there is no reason to downgrade to S1 if you don’t have to. Taking a one-unit-system that is on S2 and downgrading it to S1 serves no purpose.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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12 replies

buzz
buzz
Grand Maestro
Jun 19, 2021 10:47 PM UTC

Which SONOS components are in your system?

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TillsleyAuthor
Contributor I
Jun 20, 2021 2:15 PM UTC

Only one- connect:amp

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Papounet56
Lyricist I
Jun 21, 2021 2:31 PM UTC

J’ai un disque dur connecté sur freebox via USB. Depuis que j’ai installé S2, je n’ai plus accès à ma bibliothèque musicale qui passait par un Bridge incompatible S2. Quelle solution me préconisez-vous?

 

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Kumar
Jun 22, 2021 1:55 AM UTC

I want to stay with the the original sonos app 

Have you the app, S1 version, on your device already? If not, get it. If yes, why stops you from staying with it?

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Corry P
Corry PAnswer
Sonos Staff
Jun 24, 2021 10:45 AM UTC

Hi @Tillsley 

Welcome to the Sonos Community!

You can only put Sonos products that already have S2 firmware onto S1 if there is an existing S1 system. A unit that is on S2 (such as your Connect) cannot create an S1 system.

The reason for this is that there is no reason to downgrade to S1 if you don’t have to. Taking a one-unit-system that is on S2 and downgrading it to S1 serves no purpose.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
TillsleyAuthor
Contributor I
Jun 24, 2021 4:41 PM UTC

Thank you Corry but I have been using my Sonos product for about 5 years with original app and had no problems.  Problems started when I upgraded to S2 so I would like to know how to stay on S1.  

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melvimbe
melvimbe
Jun 24, 2021 4:45 PM UTC

Thank you Corry but I have been using my Sonos product for about 5 years with original app and had no problems.  Problems started when I upgraded to S2 so I would like to know how to stay on S1.  

 

As stated, you can’t go back to S1 if all of your Sonos products are on S2 already.

What problems are you having?  More then likely, whatever issues you’re seeing are not related to S1/S2, and switching back to S1 is unlikely to resolve anything.

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Danny
    TillsleyAuthor
    Contributor I
    Jun 24, 2021 5:53 PM UTC

    I have connect:amp and from what I have researched it is not S2 compatible.  
    One issue is when on live radio it constantly stops and starts but when it starts up again, it always broadcasts the same ad……not what the radio is broadcasting at the time.

    And when streaming Apple Music, it stops in the middle of songs then jumps to another one.

    Never happened before switching to S2

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      106rallye
      106rallye
      Jun 24, 2021 8:57 PM UTC

      You cannot have switched to S2 if your Connect:amp is not S2 compatible. What is the year you bought your Connect:amp?

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      TillsleyAuthor
      Contributor I
      Jun 24, 2021 10:17 PM UTC

      I’ve had it about 5 years.

      Sonos automatically upgraded but it said if I wanted to stay on S1 that option is available in the Learn more banner but it isn’t there or at least I didn’t find it.

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