Contributor I

Speaker dropping out or showing but not controllable

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Since updating Sonos apps and iPhones and iPad and the speaker has become erratic and constantly dropping out or showing device list but unable to control it.

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mlogicAuthor

Contributor I

Still causing problem. Now I get sound disappearing from speakers and sometimes couple of speakers just went silent and sound coming back on suddenly and going silent again. I have 2 x Sonos 3 and 2 x Sonos 1 (paired) and sound bar and base unit. Network is now Meraki mr32 with mx64. Seemed to happen more often in after 7 pm

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mlogicAuthor

Contributor I

Still causing problem. Now I get sound disappearing from speakers and sometimes couple of speakers just went silent and sound coming back on suddenly and going silent again. I have 2 x Sonos 3 and 2 x Sonos 1 (paired) and sound bar and base unit. Network is now Meraki mr32 with mx64. Seemed to happen more often after 7 pm

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mlogicAuthor

Contributor I

See diag id

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Jeff S

Retired Sonos Staff

See diag id

Hi there,

There are 3 other networks in close range to your main network, which are running on the same wireless channel. This is causing interference, making it hard for your Sonos speakers to maintain a connection. I'd recommend switching your main wireless network over to channel 1. This should make it easier for your speakers to stay connected. Send along another diagnostic report if you continue to have issues on channel 1.

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