Speaker dropping out or showing but not controllable

Hi there, mlogic. Are you still experiencing this issue? Since posting this, we have released a few updates that should improve performance. If you are still having this problem, please submit a diagnostic report and reply with the confirmation number it gives at the end.

So far, it has been stable for last few days. It seemed to have done another update just now. My diagnostic number 8057121.

Good to hear. Things are looking good so far. Feel free to reach out should you run into any problems.

Dig report : 8067996
speakers has all disappeared from all controllers - iPhone, pc, Mac and iPad.

Thanks for the update and diagnostic report, mlogic. For troubleshooting purposes, if you were to plug in one of the PLAY:3's into the router via Ethernet cable, do the issues persist? This will help us to determine the cause of the dropouts. Additionally, what is the model number of your TP-Link router?

At this moment I do not have cable in the house to connect my Sonos. I am working on cabling all rooms with cat 6. Router in question is TP-Link Archer C9 AC1900 v1 with the latest Firmware.

Hello again, mlogic. Thanks for the update. At this point, I feel it would be best for you to give our support technicians a call if possible. We've been working together on this for almost a month with spotty results. I want to respect your time and efforts so far by making sure we get you to a solid solution. That way you can enjoy the music and not spend your time here 😛

I've taken the liberty of creating a support ticket that encapsulates our correspondence here so far. Your reference number for this ticket is 171130-002719 and our contact information can be found here.

I sincerely appreciate your efforts so far, and hope to get you reliably enjoying Sonos as soon as possible.

Thanks, mlogic. This has been added to your ticket. Please give us a call when you are available to do so.