Sonos won't stop playing

Same problem here. Couldn't stop the music after my alarm went off. It helped deleting the alarm. Is Sonos going to fix it?

It is most likely you guys are experiencing network issues - certainly the sympton of being unable to switch off a speaker is highly suggestive of connection issues.

You should all try a system reboot as below:-

Switch off your Wi-Fi Router
Switch off ALL your Sonos kit
Switch off ALL devices connected to your Network
- Computers, Laptops, Tablets
- Smartphones, thick phones
- NAS

Switch on Router. Wait until it has re-connecte to the internet
Switch on Sonos Bridge and/or Boost, Connect - Wait a minute or two for them to connect
Switch on your Sonos Plays and Playbar
Switch on all your other network devices


If this is not successful then you should explore interference on your system.

Whilst it is somehow comforting to point the finger at updates as the reason for issues it has to be said that it is unlikely this is really the cause and that a bug has been introduced. See how the above goes.

Update. We deleted the Saturday alarm, and that stopped the playback. But as soon as we reinstated the 0800 alarm for Saturday, it all started again, even though today is Friday and it's now 0830. Grrr! Please fix this Sonos!

Hi guys, this is the same for me today when i fall asleep with my sonos alarm. There is a link between this issue and the 31/12 maybe ?

It's a bug. See post by MaxP here: https://en.community.sonos.com/troubleshooting-228999/sonos-alarms-not-turning-off-6763393

Same here. Started this morning at 8am. On connect and 3x play1.
Greetings from Belgium

this is happening to me too. Alarm started about an hour after it was programmed to ( it had gone off correctly earlier). now it is going off by itself repeatedly about two seconds after I cancel it each time either on the controller app or on the pause button.
Do you really think all these people are suddenly having network issues simultaneously, Stuart_W ?

Same for me it's related to the Saturday alarm going off a day (?) early and not being able to pause/stop. If you turn the alarm off then you can pause as usual. Happened since last update.

this is happening to me too. Alarm started about an hour after it was programmed to ( it had gone off correctly earlier). now it is going off by itself repeatedly about two seconds after I cancel it each time either on the controller app or on the pause button.
Do you really think all these people are suddenly having network issues simultaneously, Stuart_W ?

It does appear in this case that Sonos have acknowledged there is a wider issue on-going. So as a direct answer to your question; no. It appears to be something other than network issues.

It is most likely you guys are experiencing network issues - certainly the sympton of being unable to switch off a speaker is highly suggestive of connection issues.

You should all try a system reboot as below:-

Switch off your Wi-Fi Router
Switch off ALL your Sonos kit
Switch off ALL devices connected to your Network
- Computers, Laptops, Tablets
- Smartphones, thick phones
- NAS

Switch on Router. Wait until it has re-connecte to the internet
Switch on Sonos Bridge and/or Boost, Connect - Wait a minute or two for them to connect
Switch on your Sonos Plays and Playbar
Switch on all your other network devices


If this is not successful then you should explore interference on your system.

Whilst it is somehow comforting to point the finger at updates as the reason for issues it has to be said that it is unlikely this is really the cause and that a bug has been introduced. See how the above goes.

I have tried this and the problem persists. It seems odd you'd think we'd all have network issues at the same time. I would think this is a bug rather than a network problem.