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Alecdrew
Contributor I
December 30, 2016
Answered

Sonos won't stop playing

  • December 30, 2016
  • 63 replies
  • 7543 views
I set an alarm up for my sonos play 3 in my room. Which has worked fine a couple of times letting me pause it but today every time i hit pause it just restarts the playlist I chose as the alarm music.

Now I cant use that speaker amd have just turned the volume right down.

Help
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      Best answer by Pierre C
      Hello everyone,

      We are aware of the issue and actively looking into it. At this time, we'd like to ask you to remove your Sonos alarms. This will stop the alarms turning on over and over again.

      We've created a new thread for this issue here: Sonos alarms not stopping. We'll update everyone on that thread once resolved.

      63 replies

      Show previous replies
      Miss MusicLover
      Lyricist I
      December 30, 2016
      Same problem here. Couldn't stop the music after my alarm went off. It helped deleting the alarm. Is Sonos going to fix it?
      Stuart_W
      Stuart_W
      World-Class Superstar
      December 30, 2016
      It is most likely you guys are experiencing network issues - certainly the sympton of being unable to switch off a speaker is highly suggestive of connection issues.

      You should all try a system reboot as below:-

      Switch off your Wi-Fi Router
      Switch off ALL your Sonos kit
      Switch off ALL devices connected to your Network
      - Computers, Laptops, Tablets
      - Smartphones, thick phones
      - NAS

      Switch on Router. Wait until it has re-connecte to the internet
      Switch on Sonos Bridge and/or Boost, Connect - Wait a minute or two for them to connect
      Switch on your Sonos Plays and Playbar
      Switch on all your other network devices


      If this is not successful then you should explore interference on your system.

      Whilst it is somehow comforting to point the finger at updates as the reason for issues it has to be said that it is unlikely this is really the cause and that a bug has been introduced. See how the above goes.
      Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
      msquared990
      Lyricist I
      December 30, 2016
      Update. We deleted the Saturday alarm, and that stopped the playback. But as soon as we reinstated the 0800 alarm for Saturday, it all started again, even though today is Friday and it's now 0830. Grrr! Please fix this Sonos!
      Novamax
      Lyricist I
      December 30, 2016
      Hi guys, this is the same for me today when i fall asleep with my sonos alarm. There is a link between this issue and the 31/12 maybe ?
      12345
      December 30, 2016
      It's a bug. See post by MaxP here: https://en.community.sonos.com/troubleshooting-228999/sonos-alarms-not-turning-off-6763393
        Patje
        Lyricist I
        December 30, 2016
        Same here. Started this morning at 8am. On connect and 3x play1.
        Greetings from Belgium
          sb2012
          Lyricist II
          December 30, 2016
          this is happening to me too. Alarm started about an hour after it was programmed to ( it had gone off correctly earlier). now it is going off by itself repeatedly about two seconds after I cancel it each time either on the controller app or on the pause button.
          Do you really think all these people are suddenly having network issues simultaneously, Stuart_W ?
          cameron00
          Lyricist I
          December 30, 2016
          Same for me it's related to the Saturday alarm going off a day (?) early and not being able to pause/stop. If you turn the alarm off then you can pause as usual. Happened since last update.
          Stuart_W
          Stuart_W
          World-Class Superstar
          December 30, 2016
          this is happening to me too. Alarm started about an hour after it was programmed to ( it had gone off correctly earlier). now it is going off by itself repeatedly about two seconds after I cancel it each time either on the controller app or on the pause button.
          Do you really think all these people are suddenly having network issues simultaneously, Stuart_W ?

          It does appear in this case that Sonos have acknowledged there is a wider issue on-going. So as a direct answer to your question; no. It appears to be something other than network issues.
          Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
          Jan1973
          Contributor I
          December 30, 2016
          It is most likely you guys are experiencing network issues - certainly the sympton of being unable to switch off a speaker is highly suggestive of connection issues.

          You should all try a system reboot as below:-

          Switch off your Wi-Fi Router
          Switch off ALL your Sonos kit
          Switch off ALL devices connected to your Network
          - Computers, Laptops, Tablets
          - Smartphones, thick phones
          - NAS

          Switch on Router. Wait until it has re-connecte to the internet
          Switch on Sonos Bridge and/or Boost, Connect - Wait a minute or two for them to connect
          Switch on your Sonos Plays and Playbar
          Switch on all your other network devices


          If this is not successful then you should explore interference on your system.

          Whilst it is somehow comforting to point the finger at updates as the reason for issues it has to be said that it is unlikely this is really the cause and that a bug has been introduced. See how the above goes.

          I have tried this and the problem persists. It seems odd you'd think we'd all have network issues at the same time. I would think this is a bug rather than a network problem.
          Show more replies
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