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Alecdrew
Contributor I
Dec 30, 2016 6:19 AM UTC
Answered

Sonos won't stop playing

I set an alarm up for my sonos play 3 in my room. Which has worked fine a couple of times letting me pause it but today every time i hit pause it just restarts the playlist I chose as the alarm music.

Now I cant use that speaker amd have just turned the volume right down.

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      Pierre C
      Pierre CAnswer
      Retired Sonos Staff
      Dec 30, 2016 1:25 PM UTC
      Hello everyone,

      We are aware of the issue and actively looking into it. At this time, we'd like to ask you to remove your Sonos alarms. This will stop the alarms turning on over and over again.

      We've created a new thread for this issue here: Sonos alarms not stopping. We'll update everyone on that thread once resolved.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
      View in thread

      63 replies

      12345
      Dec 30, 2016 6:22 AM UTC
      Same here. It's also appears to be related to the alarm. I finally got the unit to shut down when I deleted the alarm otherwise it would keep restarting and keep skipping.
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        12345
        Dec 30, 2016 6:32 AM UTC
        If you delete the alarm it appears to stop. Steaming outside of the alarm appears normal again after the alarm has been deleted. I deleted all of my alarms until they get this bug fixed.
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          Glen_9
          Lyricist II
          Dec 30, 2016 6:39 AM UTC
          Thanks for pointing to "alarms" as the root.

          I use an alarm to fall asleep to streamed music. The music never stopped. I hit pause and it just advanced to the next track.

          I disabled the alarm to stop the music. I tried creating a new alarm and it immediately started playing.

          Quite a bug.
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            w1m
            Lyricist I
            Dec 30, 2016 7:39 AM UTC
            Same thing here.
            Alarm related.
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            kennylowrie
            Enthusiast I
            Dec 30, 2016 8:00 AM UTC
            Just reading the above bug that has infected sonos today....... if an alarm is set the system won't let you change or switch of until you go In and switch of the alarm from settings ...... sonos Tec team get onto this as it's only just started .......
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            DFox
            Lyricist I
            Dec 30, 2016 8:01 AM UTC
            I also used an alarm to sleep to but it kept repeating and the volume would increase by itself. Tried shutting the power off from the unit and then turning back on but it just continued. Thanks for this post. Turned off the alarm and it finally stopped.
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            lolladoll
            Lyricist I
            Dec 30, 2016 8:05 AM UTC
            Same issue this morning. Thanks for the alarm tip. I deactivated it and it stopped playing. Hope Sonos releaes a fix asap, otherwise we're stuck without the alarm.
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            w1m
            Lyricist I
            Dec 30, 2016 8:06 AM UTC
            Disabling the alarm did not help for me. I had to delete it completely.
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            EricGroos
            Lyricist I
            Dec 30, 2016 8:16 AM UTC
            I set an alarm up for my sonos play 3 in my room. Which has worked fine a couple of times letting me pause it but today every time i hit pause it just restarts the playlist I chose as the alarm music.

            Now I cant use that speaker amd have just turned the volume right down.

            Help            i hafe the same whit my plai1
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            msquared990
            Lyricist I
            Dec 30, 2016 8:24 AM UTC
            Same here. In our case, the 6am alarm went off as usual and stopped at 0645 as usual. But then the *Saturday* 8am alarm went off at 0800 (today is Friday!) and that won't stop. You can't even stop it at the device. We have just unplugged ours.
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