Sonos won't play certain .wav files

I have this issue too, specifically with playing .wav files from my Android phone.  The phone creates them on a regular basis and so it is not practical to convert them.

The .wav files seem to play for the first 5 seconds and then cut out.

It's a significant issue for me.

I've converted the .wav from 32 to 16 bit, that doesn't help - converting to FLAC doesn't work either. Sonos will only seem to play the file as a 128 mp3, which results in reduced quality.

Hi Jeff and Ben, 

Sonos does support, and play WAV files. 

In order for us to have a closer look and identify the issue, could you please submit a system diagnostics within 20 minutes of seeing this issue and respond to this post with the confirmation number? 
How to submit a system diagnostics

Regards,

Daniel H.  

Hi Jeff and Ben, 

Sonos does support, and play WAV files. 

In order for us to have a closer look and identify the issue, could you please submit a system diagnostics within 20 minutes of seeing this issue and respond to this post with the confirmation number? 
How to submit a system diagnostics

Regards,

Daniel H.  
Hi Daniel, Thanks for looking into this. Just tried to play a playlist of three .wav files. 1 and 3 played fine, 2 cut out after three or four seconds. The diagnostic reference I submitted was 4421870. I hope this helps.

Hi Jeff and Ben, 

Sonos does support, and play WAV files. 

In order for us to have a closer look and identify the issue, could you please submit a system diagnostics within 20 minutes of seeing this issue and respond to this post with the confirmation number? 
How to submit a system diagnostics

Regards,

Daniel H.  
Hi Ben, 

what room did you playback in? 

Please submit another diagnostics within 15 minutes of an issue, also let us know what room this was happening in. 

Hi Jeff and Ben, 

Sonos does support, and play WAV files. 

In order for us to have a closer look and identify the issue, could you please submit a system diagnostics within 20 minutes of seeing this issue and respond to this post with the confirmation number? 
How to submit a system diagnostics

Regards,

Daniel H.  
The new reference is 4432817. However, it now seems to be working. Playback was tried both on the Play 3 in the Lounge and the Play 1 in the Dining Room. Not sure how it was fixed but happy it was!

Hi Jeff and Ben, 

Sonos does support, and play WAV files. 

In order for us to have a closer look and identify the issue, could you please submit a system diagnostics within 20 minutes of seeing this issue and respond to this post with the confirmation number? 
How to submit a system diagnostics

Regards,

Daniel H.  
Sonos did play WAV files in windows 7 : right mouse button on WAV file + play with ... PLAY 5 media renderer... I am a Beta tester. This does not work anymore.

I am trying to play a .wav file and keep getting a message that this "file is in an unsupported format". Any help you can offer would be greatly appreciated.Thanks

What bit-rate and sample rate are the wav files? If it anything higher than 16-bit/48kHz then it isn't supported by Sonos.

File size 431.3 MB
bit rate 2,116 kbps
sample size 24 bit
sample rate 44.100 kHz