sonos system constantly requires rebooting router

Forum|Forum|5 years ago
April 15, 2021
13 replies
3092 views

I have had sonos for a few years now. I initially had a play 3 with a bridge (this worked fine).
After the system upgrades a few years ago the bridge went, along with the play 3 (different reasons). I now have a move and a play 1 and no bridge.

Almost every time i come to use it i have to restart the router to make it connect. Constantly i have “unable to connect fix it” message, using that link does nothing except make you reconnect everything, utterly useless.

I use the speakers without cables, since this is by far the most convenient setup for me. But it simply doesnt work. My laptop, my tv, my phones, everything else works fine, never a problem. But the speakers just dont work properly. I try them separately, together, through spotify, through sonos app nothing. Only a router reboot does the job. This is hardly a seamless system.

I have moved house 4 times with this system, each time have a new WiFi network from a different provider in a different location. And always never a problem with any other products.

Please, what is wrong with this. I am seriously considering cutting my loses and giving up. There seems to be many complains about this online, but no solution. I have to use my move on bluetooth when i actually want to use it. The other option seems to be to buy a bridge and use that wired to the router. In this day and age this should be totally unnecessary.

What is going wrong here?

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Best answer by CarlosAguera

I am in the uk with a BT home hub 5 and it was working ok up until a few days ago. Now I have to reboot the router almost constantly for any mobile app to connect to any speaker.

Either get a decent router, or disable the 5GHz radio. They shipped an update recently that was laughably disfunctional. Disabling the 5GHz radio works around the worst of their regressions.

Thanks controlav. I turned off the 5mhz channel for a couple of days now and since then the Sonos system has been behaving itself. It sounds like an issue I will take up with BT and see how they respond.

Show previous replies

K

KevinWard__

Lyricist I

Hello.
I am also having this problem. I have 9 devices connected via a BT Homehub 5. I also have a boost which hasn’t helped with the issue. Not knowing the actual issue (BT or Sonos) but would creating a separate WAP using an Apple Time Capsule on 5Ghz be a workaround?

controlav

Lead Maestro

The official Sonos suggestions for users suffering from crappy BT routers is from Corry P here:

(Wow, you still have DSL in the UK??)

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

C

CarlosAgueraAnswer

Lyricist I

I am in the uk with a BT home hub 5 and it was working ok up until a few days ago. Now I have to reboot the router almost constantly for any mobile app to connect to any speaker.

Either get a decent router, or disable the 5GHz radio. They shipped an update recently that was laughably disfunctional. Disabling the 5GHz radio works around the worst of their regressions.

Thanks controlav. I turned off the 5mhz channel for a couple of days now and since then the Sonos system has been behaving itself. It sounds like an issue I will take up with BT and see how they respond.

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