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benjamindm
Contributor II
July 16, 2020
Answered

Sonos S2 system not working well

  • July 16, 2020
  • 63 replies
  • 11965 views

I upgraded my Sonos system to S2 a few weeks ago.  I have one Sonos Beam and two Sonos Play:1 speakers.  A complicating factor is that I also switched to a new router a couple of weeks prior to the update, but the system seemed to be working well prior to the software upgrade to S2.

 

Since the upgrade to S2, the connectivity to my speakers over the Sonos Mac OS X app has been very shoddy.  On many occcasions, one or more speakers will not appear on the menu.  Sometimes I will see the speaker on the menu, but when I attempt to play music I have difficulty getting a song to start.  There are some occasions when the system seems to work, but it seems sporadic. Additionally, my ability to use my Sonos speakers directly from the Spotify application has essentially ceased.

 

Please help!

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    Best answer by benjamindm

    Thank you to the Sonos staff who assisted in my initial inquiry.  I actually switched ISP’s and when I did so, I uncovered a few problems with my router settings.  The problems were fixed by adjusting the QoS settings (ideally, turn it off entirely), disabling device priorities, and disabling HomeCare features.  My Sonos connectivity is now much improved.

    63 replies

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    benjamindmAuthorAnswer
    Contributor II
    October 3, 2020

    Thank you to the Sonos staff who assisted in my initial inquiry.  I actually switched ISP’s and when I did so, I uncovered a few problems with my router settings.  The problems were fixed by adjusting the QoS settings (ideally, turn it off entirely), disabling device priorities, and disabling HomeCare features.  My Sonos connectivity is now much improved.

      benjamindmAuthor
      Contributor II
      October 3, 2020

      This is the article that solved my problem, both with the speeds I was getting as well as with reliability of Sonos connectivity. https://community.tp-link.com/us/home/forum/topic/203906

      Coop43
      Contributor I
      October 10, 2020

      Add me to the list of frustrated users of the S2 platform. I get so many Error 701 messages when trying to play music that the system is no longer enjoyable. The soundbar and sub are great when using the TV, but trying to play music is now frustrating to the point that I give up. 

        Sp1ke
        Sp1ke
        Avid Contributor I
        October 12, 2020

        Following this thread with interest.

        I’m also finding S2 laggy and unresponsive. No dropouts though.

        I’m on iOS with the latest firmware and v12.1 on the Controller. Static IP’s for every device in the house and SonosNet.

        Everything was fine with S1 but now I just find S2 unresponsive when I first try to use it, sometimes closing the app and restarting it is quicker to use it than waiting for it to respond.

        Steve
          stefgtl
          Lyricist I
          October 13, 2020

          i have also been fighting with the Sonos App2 since upgrade.  i just now decided to google “issues with sonos app2” and found this community thread.  it’s so frustrating!  it’s not always finding each room, it shows it’s playing but it’s not playing, it will not group, it’s very off/on…. continuously throughout the day.  everyday!  we re-start the internet many of times and still have issues.

            Bumpyfunk
            Lyricist III
            October 17, 2020

            New to this chat, but all the above reads like my daily playbook.

            S1 was seamless 100% (never a single issue), forced to update to S2 a few months ago and now my days are filled with Sonos hate.

            Turn on, cant play a song. Works fine direct on Spotify, but Sonos fails to find it. Restart everything in sequence, and get the same outcome. Try a few more songs, same thing. Then after half an hour, the first song I tried magically starts playing. Loud (yesterday’s volume), so I use the app to turn it down. After about a minute, this happens. This doesn’t always happen, but I’d say maybe 4 days a week. Not what I signed up for.

             

            I’m the IT director of a company, so I know what to test first. Done it a hundred times and this is 100% an app fault.

             

            Getting to the point that I’m thinking about putting my whole house system on eBay. I feel cheated, as I’ve spent a ton of cash on this, and it worked like a dream until S2. It’s supposed to enhance your life, not make it worse.
            I used to think Sonos was the future. Disappointingly, It’s rapidly becoming the past.

            Airgetlam
            Airgetlam
            October 17, 2020

            I find it unusual that someone in a position of an IT director hasn’t contacted Sonos directly to seek assistance in resolving their issues. 
             

            Bruce
            Bumpyfunk
            Lyricist III
            October 18, 2020

            Bruce, it’s where i started. I just didn’t want to waste words on it. It was so useless, it was irrelevant. They read off a condescending script, and try to blame my set up. 
            Thanks for the support.

              GreytMom
              Lyricist I
              October 19, 2020

              I am frustrated beyond belief.  I have 8 Sonos speakers and a sub and Playbar.  Everything worked fine on the original Sonos app, but since upgrading, I can’t connect my speakers unless at least one is plugged into my router.  I could get some speakers to work but then they disappeared from the app.  I even deleted the app and two speakers continued to play and then I couldn’t turn them off because they were no longer on the app.  Sonos 1 was amazing and I had no issues.  I just want my old connections back.  i can’t even begin to count the number of hours I have spent rebooting, resetting and reconnecting with no success.  This is so disappointing.  I need to find a solution because this is not acceptable and after reading all of these posts, there is a huge issue going on here and it needs to be resolved.  

                Waz888
                Lyricist I
                October 19, 2020

                I'm hesitating upgrading to S2. 

                 

                I have a playbar, sub and 2 play 1s with a boost, which are all S2 compatible.

                 

                But after hearing all the horror stories, I'm not game. 

                 

                I just want the app functionality back. 

                 

                If you have problems, can you revert back to S1? 

                 

                Thanks in advance. 

                 

                 

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