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benjamindm
Contributor II
July 16, 2020
Answered

Sonos S2 system not working well

  • July 16, 2020
  • 63 replies
  • 11965 views

I upgraded my Sonos system to S2 a few weeks ago.  I have one Sonos Beam and two Sonos Play:1 speakers.  A complicating factor is that I also switched to a new router a couple of weeks prior to the update, but the system seemed to be working well prior to the software upgrade to S2.

 

Since the upgrade to S2, the connectivity to my speakers over the Sonos Mac OS X app has been very shoddy.  On many occcasions, one or more speakers will not appear on the menu.  Sometimes I will see the speaker on the menu, but when I attempt to play music I have difficulty getting a song to start.  There are some occasions when the system seems to work, but it seems sporadic. Additionally, my ability to use my Sonos speakers directly from the Spotify application has essentially ceased.

 

Please help!

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    Best answer by benjamindm

    Thank you to the Sonos staff who assisted in my initial inquiry.  I actually switched ISP’s and when I did so, I uncovered a few problems with my router settings.  The problems were fixed by adjusting the QoS settings (ideally, turn it off entirely), disabling device priorities, and disabling HomeCare features.  My Sonos connectivity is now much improved.

    63 replies

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    Jarrodbooth
    Trending Lyricist I
    August 15, 2020

    curious to know if your stuff is the newer models or so-called legacy products. 

    in other words, do the current models avoid  the problem. 

    No it’s all S2 gen stuff. 

    mike-uk
    Lyricist III
    August 15, 2020

    are you out of your mind with that response? I’ve been a network admin for 25 years, I know it’s not my network. We’re all having the exact same issues after upgrading. How dare you come and piss all over our issues just because yours works fine. You're the worst kinda internet troll. Piss off, there is a problem with the app update %100. going from S1 to S2. I’m listening to constant dropouts and the app itself slow down and locks up.

    In my long experience on this forum providing helpful advice (not trolling) I have learned that someone being in netwrk admin makes it less likely, not more likely, that they will be correct about the nature of the problem.  I am not p***ing on your problems either - just pointing out that ff you don’t tackle whatever is causing the problems you are experiencing, but just call on Sonos to ‘fix’ it, you are never gong to find a solution.

    And for a start, the app is just a remote control, so what you are doing if you blame the app update is the equivalent of blaming your TV remote because there is a problem with your  TV. 

    The app update also upgrades the firmware on the speakers, which was a major upgrade and affected the functioning of the speakers

    I won’t get into flame war with you but the S2 controller/Firmware update has serious issues.

     

      John B
      August 15, 2020

      The S2 controller/Firmware update has had no issues whatsoever for me.  Obviously different users have different setups, and I can only speak for myself.

      But I stick by my claim that if there were really generic bugs in S2 there would be VASTLY more complaints about it on this forum.

      As an example, the Arc launched with a bug affecting the base in certain circumstances.  At this point the proportion of all users who were affected was minuscule, but within days there were hundreds of posts.  If S2 were generically and seriously buggy, there would be millions of users affected.  The forum would be swamped.  It isn’t.

        RTJC
        Lyricist III
        August 25, 2020

        Hi all,

         

        I am having similar issues. Since the upgrade to S2 i have wifi and sonosnet connectivity problems.

         

        The speakers are Just a few meters apart from each other but the network is far from stable now.

         

        I have tried different methods: sonosnet, wifi on different channels, reboot speakers, modem and reset factory settings etc etc but the app still reacts laggy and buggy.

         

        I have no Idea what to do now.

          RTJC
          Lyricist III
          August 25, 2020

          Hereby a screenshot of the 'about my system' part in the Sonos app. No info for now, IT should come up in a few minutes. The speaker is Just a few meters away from a Netgear r7000 router with a hoge wifi range. 

           

          When im 20 meters away outside,  still have wifi connection on my other devices. On the S1 Sonos firmware i never had these issues.

           

           

          RTJC
          Lyricist III
          August 25, 2020

          Hello, please find the screen below which comes from my router.

           

          Line 2 and 4 are 2 Sonos speakers which disconnect alle the time. But loo at the signal strenght, which is around 90%.

           

          Therefore i think that the issues come from the S2 firmware, as ive said i never experienced this before.

          Liza Baker Clark
          Contributor I
          August 31, 2020

          Thank you Sonos!

          I was having major issues similar to the above comments in this thread… I came here looking about a month ago in an effort to find out what I could do to get my Sonos back to its former reliable selft. Since upgrading to Sonos 2 a few months back it has been nothing but hair pulling… Until.. I download the latest update about a couple of weeks back. Instantly fixed all issues!.. No more wifi dropping out, no more speakers not appearing, no more “app cant find a sono system” issues.

          My love for this system has be rejuvenated. :-*

            sayravai
            Lyricist I
            September 26, 2020

            I also had major problems after upgrading the system to S2 today, with only one of my five speakers (IKEA Symfonisk) appearing in the app. The others did show up randomly – but not consistently, and the whole system was laggy and unreliable.

            It seems the problem was in that a few weeks ago I had connected (the only visible) speaker with an ethernet cable, thinking it would auto-disable the WiFi on the speaker. It turned out this was not the case, but you’ll need to disable the WiFi manually through the Sonos app. After disabling the unnecessary WiFi connection, everything just started to work as expected, and the rest of the speakers showed up. For some reason, this caused major issues only after the S2 upgrade.

            Hope this helps someone with similar issues. It would certainly help if the Sonos app would give more useful debug information when things are not working...

            106rallye
            106rallye
            September 26, 2020

            When you connect one of the speakers by cable while keeping wifi on, it creates a Sonosnet. All your speakers connect to that and not your wifi. If this cabled speaker is not near the center of all you speakers, Sonosnet will work less well than wifi for the other speakers. When you disable wifi on your cabled speaker the others speakers will have reverted to wifi.

              sayravai
              Lyricist I
              September 26, 2020

              Wow, was not aware of that, but this behaviour makes a lot more sense now (cabled speaker was not at the center). Thanks for the info 106rallye!

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