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Sonos S1 Controller for Mac Update Fail

Forum|Forum|3 years ago
November 3, 2022
29 replies
1927 views

Yesterday (Nov 2), Sonos updated the S1 Controller app for iOS and iPadOS to version 11.6.1. These installed and work fine.

At the same time my Mac, which is running S1 Controller for Mac version 11.5, indicated that there was an update available. When trying to run this update (which is named Sonos_57.13-34140.dmg and not 11.6 something), it crashed and failed.

Has anyone else had this problem?

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Best answer by buzz

I don’t have a Mac, but a friend had trouble with his Mac controller update. The update crashed before finishing.

He found the installer was located in the trash. Moving the installer to Downloads resolved his issue.

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K

Kumar

Yes, both the iPhone and Mac are now on 11.6.1.

Mac first moved to Ventura and then to 11.6.1; that move needed the workaround that has never been needed in the past which is why I suspect a minor Mac issue and not a Sonos one.

E

eviesgranny

Contributor I

Thanks for the help on this thread. I had the same problem when using the S1 app on MacBook Pro with recently updated Ventura the Sonos update kept failing and crashing. My speakers were showing Version11.6 and the app showing Version 11.5. As suggested I removed the installer from the Trash to downloads, opened it and it created a second Sonos Controller App 2 which I now use andI deleted the original Sonos S1 app. I can now manage my library and the speakers and app are back to normal.

S

Stephen_107

Contributor I

I’ve hit a very similar issue with my Mac Book Pro. I’m stuck on OSX 10.12.6 Sierra and not able to update the OS as later ones (although they are compatible with the hardware) simply fail to install for some reason.

My Sonos S1 system has been off-line for the past 8 months due to major house refurb project and I’ve just attempted to restart it. iPhone updated and accessed the test Play 1 but my Mac Book music library wasn’t available on the phone. So I started the laptop controller and it wanted to update the controller - so I let it (no other option by the way!!). After that it simply crashed or would not run. I tried reinstalling the S1 (from Sonos download page) and although it installed it still fails to run. Until I can get it to run I can’t share my laptop music for the iPhone to find.

Any suggestions? OSX S1 controller requires at least OSX 10.11 so I should be fine.

Sonos chat wasn’t much help as they said I should move to a later OSX or get another computer that did work… So all my music on the Mac is unreachable from my phone… NOT happy… I have 6 S1 devices that appear to be almost useless - unless I want to stream services. Feels like I’m being forced out of S1 devices

Thanks for any help...

D

dab909Author

Trending Lyricist I

I’ve hit a very similar issue with my Mac Book Pro. I’m stuck on OSX 10.12.6 Sierra and not able to update the OS as later ones (although they are compatible with the hardware) simply fail to install for some reason.

My Sonos S1 system has been off-line for the past 8 months due to major house refurb project and I’ve just attempted to restart it. iPhone updated and accessed the test Play 1 but my Mac Book music library wasn’t available on the phone. So I started the laptop controller and it wanted to update the controller - so I let it (no other option by the way!!). After that it simply crashed or would not run. I tried reinstalling the S1 (from Sonos download page) and although it installed it still fails to run. Until I can get it to run I can’t share my laptop music for the iPhone to find.

Any suggestions? OSX S1 controller requires at least OSX 10.11 so I should be fine.

Sonos chat wasn’t much help as they said I should move to a later OSX or get another computer that did work… So all my music on the Mac is unreachable from my phone… NOT happy… I have 6 S1 devices that appear to be almost useless - unless I want to stream services. Feels like I’m being forced out of S1 devices

Thanks for any help...

Stephen,

The problem for me turned out to be that I am running MacOS High Sierra 10.13.6 on an older Mac, that has my music library.

Having finally escalated the problem at Sonos, I received the following replies:

”Thank you for the information provided regarding your issue. Actually, there is an ongoing issue with the Sonos S1 application on macOS High Sierra 10.13.6, we are aware of it and looking into a future resolution.” “(T)he Sonos S2 application works, the issue is related just to the S1 Application.”

I can in fact install the S2 Controller on my Mac, with no issues, but I don’t want a split system, so I am waiting on a “future resolution”.

Given you are having the same problem, I suspect that the issue is not just with High Sierra.

I am still running Sonos S1 Controller for Mac version 11.5 on my Mac, so my system can access my music library. All of our iPhones and iPads are now running the latest Sonos S1 app version 11.6.2 and they work fine.

My only suggestion is for you to try and restore S1 version 11.5 on your Mac, if you are able, through a backup or otherwise.

M

mr-answer

Lyricist II

I’ve hit a very similar issue with my Mac Book Pro. I’m stuck on OSX 10.12.6 Sierra and not able to update the OS as later ones (although they are compatible with the hardware) simply fail to install for some reason.

My Sonos S1 system has been off-line for the past 8 months due to major house refurb project and I’ve just attempted to restart it. iPhone updated and accessed the test Play 1 but my Mac Book music library wasn’t available on the phone. So I started the laptop controller and it wanted to update the controller - so I let it (no other option by the way!!). After that it simply crashed or would not run. I tried reinstalling the S1 (from Sonos download page) and although it installed it still fails to run. Until I can get it to run I can’t share my laptop music for the iPhone to find.

Any suggestions? OSX S1 controller requires at least OSX 10.11 so I should be fine.

Sonos chat wasn’t much help as they said I should move to a later OSX or get another computer that did work… So all my music on the Mac is unreachable from my phone… NOT happy… I have 6 S1 devices that appear to be almost useless - unless I want to stream services. Feels like I’m being forced out of S1 devices

Thanks for any help...

Stephen,

The problem for me turned out to be that I am running MacOS High Sierra 10.13.6 on an older Mac, that has my music library.

Having finally escalated the problem at Sonos, I received the following replies:

”Thank you for the information provided regarding your issue. Actually, there is an ongoing issue with the Sonos S1 application on macOS High Sierra 10.13.6, we are aware of it and looking into a future resolution.” “(T)he Sonos S2 application works, the issue is related just to the S1 Application.”

I can in fact install the S2 Controller on my Mac, with no issues, but I don’t want a split system, so I am waiting on a “future resolution”.

Given you are having the same problem, I suspect that the issue is not just with High Sierra.

I am still running Sonos S1 Controller for Mac version 11.5 on my Mac, so my system can access my music library. All of our iPhones and iPads are now running the latest Sonos S1 app version 11.6.2 and they work fine.

My only suggestion is for you to try and restore S1 version 11.5 on your Mac, if you are able, through a backup or otherwise.

Thanks for sharing this dab909. It appears that updating from whatever version I was running before — whatever was current and available for download from Sonos around last January — broke S1 on macOS High Sierra, which I am also stuck on due to the model of my computer. Happy to hear Sonos has at least acknowledged the issue and is looking into a solution. While I can control my system from my phone, it’s nice to have the option to control it from the desktop as well, and it appears Sonos was not aware they had broken the app on this admittedly old OS, as it is not listed as incompatible. Hoping they provide some update or option for us soon.

Edit: forgot to add, I looked on oldversion.com, and just looked around generally for old versions, but unfortunately couldn’t find anything.

mikegunnill

Producer I

Using Sonos Controller for Mac, 14.18 S2 build 70134112 on macOS Ventura 13.1

Like others having an updating issue, quitting on install. Like this for about a month. Read all there is on here about the problem. Is there a fix or are we waiting for a software update?

Don’t find this a big problem but I like my system to work and don’t really understand what is going on. Grateful for comment please?

Thx to all for other postings on this.

Mike

Mike Gunnill

M

mr-answer

Lyricist II

Using Sonos Controller for Mac, 14.18 S2 build 70134112 on macOS Ventura 13.1

Like others having an updating issue, quitting on install. Like this for about a month. Read all there is on here about the problem. Is there a fix or are we waiting for a software update?

Don’t find this a big problem but I like my system to work and don’t really understand what is going on. Grateful for comment please?

Thx to all for other postings on this.

Mike

Hi Mike, regarding app-initiated updates failing, a pretty easy workaround is just to go to the Sonos download page https://support.sonos.com/en-us/downloads and grab the current version of the app and replace the installed version.

mikegunnill

Producer I

Using Sonos Controller for Mac, 14.18 S2 build 70134112 on macOS Ventura 13.1

Like others having an updating issue, quitting on install. Like this for about a month. Read all there is on here about the problem. Is there a fix or are we waiting for a software update?

Don’t find this a big problem but I like my system to work and don’t really understand what is going on. Grateful for comment please?

Thx to all for other postings on this.

Mike

Hi Mike, regarding app-initiated updates failing, a pretty easy workaround is just to go to the Sonos download page https://support.sonos.com/en-us/downloads and grab the current version of the app and replace the installed version.

Many thanks for this, all working as it should. Very grateful Mr Answer. Happy Christmas to you 🎄

Mike Gunnill

C

ChrisMellor

Avid Contributor I

Seems to be due to a second-rate and poor upgrade process. I have a Macbook Air M1/Ventura OS 13.0.1 and recovered the installer from the trash, moved it (57.13-34140-1-4.dmg 11-12-39-619.dmg) to the downloads folder, double-clicked it there and, as requested by on-screen prompt, moved updated controller to app folder. Everything worked. Simples - but leaves me thinking Sonos’ testing of the update process is inadequate

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