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dab909
Trending Lyricist I
November 3, 2022
Answered

Sonos S1 Controller for Mac Update Fail

  • November 3, 2022
  • 29 replies
  • 1927 views

Yesterday (Nov 2), Sonos updated the S1 Controller app for iOS and iPadOS to version 11.6.1.  These installed and work fine.

At the same time my Mac, which is running S1 Controller for Mac version 11.5, indicated that there was an update available. When trying to run this update (which is named Sonos_57.13-34140.dmg and not 11.6 something), it crashed and failed.

Has anyone else had this problem?

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Best answer by buzz

I don’t have a Mac, but a friend had trouble with his Mac controller update. The update crashed before finishing.

He found the installer was located in the trash. Moving the installer to Downloads resolved his issue.

29 replies

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Kumar
November 6, 2022

Exact same issue and solution for the S1 update at my end as pointed out by buzz, the first one after the Mac upgrade to Ventura and likely therefore to be a bug there.

In the past, after the upgrade self installed, the trash bin contained the download without any user action, so the installer being located in Trash is not in itself the problem.

 

dab909Author
Trending Lyricist I
November 7, 2022

I don’t have a Mac, but a friend had trouble with his Mac controller update. The update crashed before finishing.

He found the installer was located in the trash. Moving the installer to Downloads resolved his issue.

 

Unfortunately, that didn’t work for me.

Kumar
November 7, 2022

Click on the installer once it is in downloads. That should be all that is needed. Although in my case I first moved it from downloads to the desktop, but that should not be necessary.

    dab909Author
    Trending Lyricist I
    November 8, 2022

    I was finally able to get the correct explanation from someone at Sonos technical support.

    I have a number of Sonos products, some of which are S2 capable and some S1. I have stuck with the S1 controller, as I don’t want a divided system.

    It turns out that the update that my S1 Controller for Mac is trying to run (Sonos_57.13-34140.dmg) is actually the newest update for S2 Controller for Mac (14.8). That is why it is crashing. It is already running the latest S1 version for Mac (11.5).

    Quite why my S1 Mac controller is identifying an incompatible S2 version as an update, when it is already running the latest S1 version, I don’t know.

    The newest S1 version for macOS on the Sonos download page is also Sonos_57.13-34140.dmg (S2 version 14.8), so it is also incompatible and crashes on installation.

    Perhaps the beginning of the end of Sonos support for S1 has started with MacOS?

    Airgetlam
    Airgetlam
    November 8, 2022

    Or perhaps more disappointing, yet less conspiracy laden, someone uploaded the wrong file to that link by mistake?

    Bruce
    dab909Author
    Trending Lyricist I
    November 8, 2022

    Or perhaps more disappointing, yet less conspiracy laden, someone uploaded the wrong file to that link by mistake?

    I’m not wearing my tinfoil hat, Airgetiam.

    I'm just positing the question.

    Airgetlam
    Airgetlam
    November 8, 2022

    Perhaps applying Occam’s Razor might be beneficial, then. It’s a long stretch to get to “this is the beginning of the end of S1”, certainly. 

    Bruce
    dab909Author
    Trending Lyricist I
    November 8, 2022

    Perhaps. Quite frankly, I’m not that bothered. :-)

    Kumar
    November 9, 2022

    I was finally able to get the correct explanation from someone at Sonos technical support.

    I have a number of Sonos products, some of which are S2 capable and some S1. I have stuck with the S1 controller, as I don’t want a divided system.

    It turns out that the update that my S1 Controller for Mac is trying to run (Sonos_57.13-34140.dmg) is actually the newest update for S2 Controller for Mac (14.8). That is why it is crashing. It is already running the latest S1 version for Mac (11.5).

    Quite why my S1 Mac controller is identifying an incompatible S2 version as an update, when it is already running the latest S1 version, I don’t know.

    The newest S1 version for macOS on the Sonos download page is also Sonos_57.13-34140.dmg (S2 version 14.8), so it is also incompatible and crashes on installation.

    Perhaps the beginning of the end of Sonos support for S1 has started with MacOS?

    The latest version of S1 for Mac is 11.6.1 and is on my Mac, and I too am on S1 with some S2 capable products, because I chose to stay on S1. 11.5 is NOT the latest.

    How come many have been able to get that installed by just following the workarounds suggested here, if the Sonos advice received is correct?

    Something for some one like @Corry P to clarify, perhaps.

    dab909Author
    Trending Lyricist I
    November 9, 2022

    I was finally able to get the correct explanation from someone at Sonos technical support.

    I have a number of Sonos products, some of which are S2 capable and some S1. I have stuck with the S1 controller, as I don’t want a divided system.

    It turns out that the update that my S1 Controller for Mac is trying to run (Sonos_57.13-34140.dmg) is actually the newest update for S2 Controller for Mac (14.8). That is why it is crashing. It is already running the latest S1 version for Mac (11.5).

    Quite why my S1 Mac controller is identifying an incompatible S2 version as an update, when it is already running the latest S1 version, I don’t know.

    The newest S1 version for macOS on the Sonos download page is also Sonos_57.13-34140.dmg (S2 version 14.8), so it is also incompatible and crashes on installation.

    Perhaps the beginning of the end of Sonos support for S1 has started with MacOS?

    The latest version of S1 for Mac is 11.6.1 and is on my Mac, and I too am on S1 with some S2 capable products, because I chose to stay on S1. 11.5 is NOT the latest.

    How come many have been able to get that installed by just following the workarounds suggested here, if the Sonos advice received is correct?

    Something for some one like @Corry P to clarify, perhaps.


    That’s very interesting, Kumar. 
    Just to clarify: for me, the latest version of S1 on my iOS iPhone devices and iPadOS iPad devices is 11.6.1 but on my macOS iMac and Mac mini devices, it’s 11.5. Are you saying that you have been able to update your devices running macOS to 11.6.1?

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