Sonos S1 Controller for Mac Update Fail

Yea, I have, although using S2. I found it easier to just delete the Mac app, then go to their website and download the fresh version, selecting “connect to existing system” when it prompted. Fortunately, all the data is stored on the speakers, and not in the app.

I don’t want to go that route with S1, in case I get stuck with no controller. My fear is the update file is the wrong one for S1 and that’s why it’s crashing.

I’d think there would be dozens upon dozens of folks posting about that, if it were the case. But there’s a simpler test.

Rename your current application. Download and run the new one, to be sure it works. If it does, as I’d expect, then you can just delete the “old” one with the changed name. 

I tried that.

”Sonos S1 Controller cannot be opened because of a problem.”

I’m surprised there aren’t more people posting about it.

Well S1 is the smaller subset of customers, and most of them would use the mobile app only, and most of the remaining would likely use PC over Mac...

I suspect this might be a related issue:
https://en.community.sonos.com/topic/show?tid=6877006&fid=228999

Related? Likely so, but the work around I suggested would normally have taken care of that issue. 

Since you tried what I suggested (and I’m glad you merely renamed, rather than deleted as I’d first suggested), then you probably need to contact Sonos directly. 

I know I don’t have a S1 Mac controller to do any testing on, all of my answers are based on what I know, not what I’ve done. And I’ve needed to delete my old install and re-download the S2 controller for both Macs I run. Not a huge deal, as I said before, all of the data is stored at the speakers, and not on the controller. The controller is merely a remote control, a “window” as to what the application running on the Sonos system on the speakers is doing, if you will.

But I’m honestly perplexed by your “because of a problem” thing, so your best bet, especially given the small number of S1 Mac users, is probably to call Sonos Support directly. 

Reinstalling from the Trash version of the S1 App worked for me - very weird.  On MAC OS Ventura - recently updated.  Now I can access preferences and update my music library.

Interesting. I’ve had this issue the last two updates of S2, but the normal .pkg file installs the ‘new’ version without having to deal with the trash can at all. I do delete the ‘old’ version that won’t self update first, though.