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LeoHwang
Contributor I
November 13, 2020

Sonos Radio HD not working

  • November 13, 2020
  • 27 replies
  • 1756 views

I just signed up for the Sonos Radio HD service. 

When I go to browse the Sonos Radio music service there has been no change and I can't see any of the HD radio stations. 

Any help would be greatly appreciated. 

My whole system has been upgraded to S2 and my Sonos account is based in the UK. 

 

Thanks. 

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27 replies

Airgetlam
Airgetlam
November 13, 2020

I haven’t signed up so I’m not overly familiar with it, but I did trigger on the ‘account is based in the UK”. Are you physically in the UK? I could easily guess they might be doing geolocation checks based on things other than where your account is based.

Bruce
jcc77
Lyricist I
November 13, 2020

“US-based” account in the States but not working where I am. This is the first service to do this to me… and I have a lot of subscriptions. 

Simonpa
Lyricist III
November 13, 2020

You should have get an email saying

As soon as your app updates with access to Sonos Radio HD, start exploring our new stations and exclusive original content.
 

so just wait a few hours. The top of Sonos Radio changes to

 

welcome to Sonos Radio HD

 

when complete. You may have to unplug your radios.

 

jefetech
Lyricist I
November 13, 2020

Wait a few hours?  :)   Did your programmers write the back-end system in Perl on an old Windows NT server with a Sqlsever database?    That S*** should be real-time after paying.

 

*Moderator Note: Modified in accordance with the community guidelines.*

Simonpa
Lyricist III
November 13, 2020

I agree, Sonos seem to have lost the plot this year

Treerover
Contributor I
November 14, 2020

Nope, I can’t get it to work after 24 hours of subscribing .

It’s not on the music services list with all the other services and the click through ‘up grade now’ button does nothing .

I’ve had Sonos since it came out but this is baffling me.

Perhaps someone from Sonos would be kind enough to elaborate since they’ve drummed up a media hype about a product we can’t use!! 
 

 

Voka
Lyricist I
November 14, 2020

I also just signed up. I get the welcome to HD radio and now see a little logo on the stations that says “HD Radio” but I can’t hear a difference, can’t skip or replay and still have commercials. So my assumption is that is not working. 

    Damers
    Contributor I
    November 14, 2020

    Same issue with me - states HD radio on the app, but not HD sound / still adds / no fast forward.

    I signed-up this morning!

     

      RapmasterD
      RapmasterD
      Lyricist III
      November 14, 2020

      Even last night, everything was working fine for me.


      This morning, even though I see the HD logos on the cover screen and the individual stations, once I start a station, it’s the same original’radio’ experience with ads, no skipping, etc. Imagine my [air quote] HORROR when I heard a Progressive Insurance commercial right after a Carole King throwback.

       

      I’ve tried restarting the app, etc. Restarting my router is a non-starter (pardon the pun). No CHAT peeps are available at Sonos the last rime I checked.

      Bluesb1970
      Contributor I
      November 14, 2020

      I just signed up for the Sonos Radio HD service. 

      When I go to browse the Sonos Radio music service there has been no change and I can't see any of the HD radio stations. 

      Any help would be greatly appreciated. 

      My whole system has been upgraded to S2 and my Sonos account is based in the UK. 

       

      Thanks. 

      Did you update your app?

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