Sonos Playlist section missing

Forum|Forum|5 years ago
April 26, 2021
3 replies
279 views

Recently I've been experiencing this problem intermittently. Often i could not find my Sonos Playlist section. Please advise if anyone knows the fix to the problem. Thanks

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Best answer by Corry P

Hi @NGJ

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about your network.

Airgetlam

Sounds a lot like a network issue where your controller is not maintaining a constant connection with your speakers, but without more detail, it’s relatively hard to tell.

Bruce

N

NGJAuthor

Contributor I

Thanks for the response. I think you're right... the problem just appeared right after i upgraded to mesh wifi 6 asus zenwifi.

Corry PAnswer

Sonos Staff

Hi @NGJ

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about your network.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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