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NGJ
Contributor I
Apr 26, 2021 1:13 AM UTC
Answered

Sonos Playlist section missing

Recently I've been experiencing this problem intermittently. Often i could not find my Sonos Playlist section. Please advise if anyone knows the fix to the problem. Thanks

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    Corry P
    Corry PAnswer
    Sonos Staff
    Apr 28, 2021 8:54 AM UTC

    Hi @NGJ 

    Welcome to the Sonos Community!

    I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about your network.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    3 replies

    Airgetlam
    Airgetlam
    Apr 26, 2021 1:15 AM UTC

    Sounds a lot like a network issue where your controller is not maintaining a constant connection with your speakers, but without more detail, it’s relatively hard to tell. 

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    Bruce
    NGJAuthor
    Contributor I
    Apr 26, 2021 1:27 AM UTC

    Thanks for the response. I think you're right... the problem just appeared right after i upgraded to mesh wifi 6 asus zenwifi.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Apr 28, 2021 8:54 AM UTC

    Hi @NGJ 

    Welcome to the Sonos Community!

    I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about your network.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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