Skip to main content
Erland Sommarskog
Enthusiast II
November 18, 2021

Sonos no longer recognizing folder.jpg for cover art?

  • November 18, 2021
  • 126 replies
  • 7238 views

After the most recent upgrade to Sonos 13.4 (S2), I don’t see much cover art in the Sonos controller. More precisely, it seems that I see cover art if it is embedded into the MP3 file, but not if the cover art in a separate file called folder.jpg. In my collection, most albums have a folder.jpg, and only a minority of albums have embedded cover art. There are two reasons for this:

  • Albums that originally had on CD, cassette or vinyl.
  • For several years, Sonos was not able to display cover art that was embedded into the MP3 files that I bought, so I had to extract them to folder.jpg and remove them from the MP3 file.

Is any one else seeing this? Or is this just some accident on my system?

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    126 replies

    Show previous replies
    beynym
    World-Class Superstar
    November 22, 2021

    Are you running SMB1 exclusively on the Pi?

    Just like only_sleeping, I don't know. All that I know is that my Sonos system has always shown cover art and after installing app version 13.4 it's gone. Nothing but the software changed. Since then: no more cover art, not on my Windows 11 PC, not on my iPhone XS Max, not on my wife's iPad.

    jreddaway
    Renowned Enthusiast I
    November 22, 2021

    Several contributors have raised the Synology question. 

    For what It's worth, I have been running my library on the same Synolgy NAS for two years or so and album art has always shown up perfectly. It is only since the controller update last week that this changed behaviour has been evident, and yes, I have done player and router reboots, re-installed the controllers etc. 

    It simply cannot be coincidental that the display of album art worked perfectly before the update and, since the update, consistently fails to work.

    It has to be a programming change, probably a very simple one, that has caused this change in functionality. Let's hope its equally simply fixed. 

      Luc45
      Trending Lyricist I
      November 22, 2021

      I'm running my music library on a WD My Cloud - same issues.

      beynym
      World-Class Superstar
      November 22, 2021

      Several contributors have raised the Synology question. 

       

      I have a Western Digital MyCloud Home NAS. And no cover art, so the NAS is not the culprit.

      Pungy
      Lyricist I
      November 22, 2021

      Having the same issue… After last update no cover art visible! I tried all tips I found here, no success… Should be something connected to last update…

      Erland SommarskogAuthor
      Enthusiast II
      November 22, 2021

      In the case of Synology, make sure that it is set to use only SMB1.

      So if I use the NAS for more things than just Sonos, everything else will have to suffer, because Sonos is crippled?

      Actually, last time I had an issue, I think support told me that I should permit SMB1 and SMB2. (And at the time, I only had SMB1 permitted.)

      Given that for me, the cover art is on and off, but more off than on, it seems that there is a change which raises the threshold for covert art to be displayed. Whether this is intentional or not is another matter.

       

      Erland SommarskogAuthor
      Enthusiast II
      November 22, 2021

      I just talked to Dutch Support, they weren't aware of the problem and they had me run some tests (restarting the system, rebooting the Sonos boxes, copying a music folder with folder.jpg to a different location and re-indexing) but nothing helped. They escalated the problem. If I have any news I'll let you know.

      Thanks for taking the time to talk with Support! I can’t say that I fancy to go through all the above.

      cjbob
      Lyricist I
      November 23, 2021

      I’ve been talking to Sonos Support (chat, then a person) regarding my music library’s external album art not displaying on either Sonos S2 on iOS or Sonos on Windows. The apps will display album art embedded into the library’s music files, sometimes. Sonos S2 13.4 on iOS, and 13.4 firmware on the Sonos devices. It is my belief that this occurred either on the 13.4 update, or possibly the one before. For the record, my music library is being served up by a Synology NAS that has had the relevant tweaks applied for the Sonos kit to be able to talk to it. Album art has been almost completely reliable for several years, up until a recent Sonos update.

      The support representative acknowledged that there have been many reports of this, is going to escalate this to the relevant Sonos teams, and that I can expect an update or resolution soon (he mentioned to check in a couple of days).

      Andrew_175
      Lyricist III
      November 23, 2021

      I’m having the exact same issue. Sonos is failing to display album art from NAS folders containing image files entitled “folder” or “cover.” I only see artwork if it’s embedded in the audio file metadata. Everything was perfect until the upgrade to 13.4.

      GuitarSuperstar
      Lead Maestro
      November 23, 2021

      No sure if this is helpful, but I have some “folder.jpg” album cover files in my album folders and the artwork still loads correctly for me on 13.4. My music library is stored on an old iMac and I am running the Sonos app on an iPhone SE (2020).

      "Receive with simplicity everything that happens to you." - Rashi
        Show more replies
        Terms & ConditionsAccessibility statement