Sonos no longer recognizing folder.jpg for cover art?

Well, I've submitted diagnostics. Ref 1229186748, if anyone from Sonos is floating around 

Yeah, just like I did 20 hrs ago. Heard nothing back. Apparently no Sonos employee floating around. 

I’ve also submitted diagnostics, ref 1054140707.

Before I submitted diagnostics, the situation was that I had cover art in one of my Android controllers. That controller is connected to one of my Sonos Five. I did not have cover art on my other Android controller which is connected to one of my One SL. Nor did I have cover art in my Windows controller, despite that it is connected to the very Play3 which is connected by cable to my router.

Right after I had submitted diagnostics, cover art started to appear in the Windows controller, at least when I browse my imported playlists. I don’t seem to see it when I browse albums or artists. (And that is true also for the Android controller that I mentioned above.) Nothing changed on the Android controller without cover art.

It seems that my system is just around the threshold for cover art being served.

Could the fact that it’s Sunday have something to do with it?

I don’t know how vigorously Sonos staff monitors these forums, but when I brought up an issue a couple of months back, it took more than a week before a Sonos person appeared in the thread. (And confirmed that it was a known issue.)

There are still issues, if you look through my posts you will see that I have complained about artwork going awol a few times. Recently this has been much better but it can go slow. I have a mostly wired system and have submitted many diagnostics. Router reboots have sorted when no art appears at all, but slow artwork is an intermittent issue still.

Yeah, I have had occasional situations before where I have not have cover art, but they have been occasional, and they have resolved reasonably fast without any obvious intervention.

I too have been forced to “join the club” of missing album artwork, although not all of mine is missing.

I’ve submitted diagnostics as suggested - 1368183005

I’m having the missing artwork issue since updating this week too. I’ve submitted a diagnostic and will be grateful for any help in fixing: 1901349414.

(It really pushes one of my buttons when an update decreases functionality or breaks something...it makes me furious!)

I'm having the same issue, too along with other ones as detailed here.

I've submitted a diagnostic as well: 1015557073.

I am having a very similar experience since the last Android and Windows 10 update to 13.4, both of which show identical behaviour.

By way of background, all my music files are FLAC, saved in an Artist/Album folder structure on a Synolgy NAS. I have 5 zones, all but 1 wired with Ethernet. 

All folders have a folder.jpg cover art file, all of which are 600x600 pixels or less.

The first track of each album also has a copy of folder.jpg embedded in it as I found that this made the Album view load more quickly. For single-artist albums, all other tracks are without cover art.

Compilation albums are in a Compilations folder with Album subfolders and the Album Atrist set to Various Artists.  These folders have a folder.jpg file and the first tracks have a copy of it embedded unless all the tracks have embedded Album art, in which case the folder.jpg file is omitted.  Where tracks don't have cover art embedded in them they default back to the folder image - or did until last week. 

This setup has worked perfectly for many months, or even years, until the latest update. 

The situation now is that the tracks with embedded images all show up fine on all the relevant screens, but those without do not. 

The exception is that, on the Albums screen, no cover art appears for a random selection of albums despite the fact that ALL folders have a folder.jpg file in them and the first tracks in each album ALL have embedded artwork. 

This problem is clearly one which a number of us dinosaurs who have music libraries stored locally have already picked up on, and there are doubtless many more who will do so. It's clearly a problem which has crept into the programming of the latest update and needs to be rolled back sooner rather than later.

I have submitted diagnostics,  reference 1553940869. 

Hoping for a resolution…….