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jaimepabon
Contributor I
October 2, 2023

Sonos letting customers down BIG TIME! ref volume control on iphones

  • October 2, 2023
  • 26 replies
  • 7028 views

Sonos has taken a major step back, by users not being able to control volume on app using iPhones.
YES! I regret buying into their eco-systems
Sonos also failed to notify customers of "THIS MAJOR CHANGE" Shame on you!!
You should advise future buyer of this "MAJOR CHANGE!  Post it on your home page? Of course not, the suckers will find out later.
I expected better from a company with great  speakers & sound!

Why would you stoop so low and NOT provide customers who spend so much money on you speakers a better experience using your app? We all know their not cheap.

Dont blame Apple, because  it is SONOS we spent many on.

OH we were able to use it before, duhh

It seems Sonos cant or won't upgrade their setup.

 

JP

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    26 replies

    Show previous replies
    drpatterson
    Contributor I
    October 28, 2023

    My hue app seems to be able to control stuff a lot better and thats a remote control.

    I have just spent a small fortune moving from an S1 system to S2 and found this. Very frustrating. At least make it easier to get at the volume control or allow preset volumes.

    I miss my old CR100 with its big physical buttons. Busy and messy kitchen I want to be able to get at these things quickly, not unlock my phone, find the sonos app, find the room and then mess with some dodgy slider.

    106rallye
    106rallye
    October 28, 2023

    Until Apple says Hue can’t do this anymore……..

    Could you not use voice commands to turn down the volume on your Sonos devices (your profile does not say what device you use)?

    Airgetlam
    Airgetlam
    October 28, 2023

    Note that this change does affect both S1 and S2. Since it’s a change being forced by the OS, Sonos has no choice but to alter both controllers. 

    Bruce
    paulrw
    Prodigy II
    October 28, 2023

    Side volume controls still work with YouTube music app and google cromecast speakers

    jgatie
    jgatie
    October 28, 2023

    Side volume controls still work with YouTube music app and google cromecast speakers

     

    That's because the YouTube music app is a media player, not a remote control.  The difference is easy to see - Start a Playlist on the YouTube music app, then fully exit the app.  The music stops.  Now do the same on Sonos.  The music keeps playing.

      bbartonb
      Lyricist I
      November 20, 2023

      Have you tried to use your tv remote? Are you connected to hdmi arc? I can use my Verizon Fios remote to control the volume even when tv is off. Check out this link: Sonos tv remote

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