Contributor I

Sonos letting customers down BIG TIME! ref volume control on iphones

Forum|Forum|3 years ago
October 2, 2023
26 replies
7028 views

Sonos has taken a major step back, by users not being able to control volume on app using iPhones.
YES! I regret buying into their eco-systems
Sonos also failed to notify customers of "THIS MAJOR CHANGE" Shame on you!!
You should advise future buyer of this "MAJOR CHANGE! Post it on your home page? Of course not, the suckers will find out later.
I expected better from a company with great speakers & sound!

Why would you stoop so low and NOT provide customers who spend so much money on you speakers a better experience using your app? We all know their not cheap.

Dont blame Apple, because it is SONOS we spent many on.

OH we were able to use it before, duhh

It seems Sonos cant or won't upgrade their setup.

JP

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Show previous replies

Bumper

Yeah same for me except the volume buttons work in Sonos same as WiiM -IOS 17 iPhone 11, Sonos ver 15.8.1

buzz

Grand Maestro

I’m not sure exactly when Apple will absolutely shut down the hack. It’s possible that 3rd party apps will start to crash if they attempt to use the hack beyond some date that Apple has communicated to developers. Rather than having the SONOS controller simply crash after a future Apple update, SONOS may have elected to introduce a controlled feature phase out. This means that some other Apps might be able to continue with their own hack for a while.

Bumper

I’m not sure exactly when Apple will absolutely shut down the hack. It’s possible that 3rd party apps will start to crash if they attempt to use the hack beyond some date that Apple has communicated to developers. Rather than having the SONOS controller simply crash after a future Apple update, SONOS may have elected to introduce a controlled feature phase out. This means that some other Apps might be able to continue with their own hack for a while.

What app and what hack are you talking about?

R

RJSUK

Enthusiast II

You must spend you life uninstalling and reinstalling the Sonos app!

I don’t think you understood what @buzz was trying to say.

I don't think you understood my sarcasm. Maybe I should have signposted it with a 😉

jgatie

What app and what hack are you talking about?

The lock screen and hard volume button functions on the iOS Sonos app were a hack. The Sonos app played a silent audio file in the background to fool iOS into seeing the app as a media player, not a controller. It was then able to hijack the input from those controls to control Sonos devices. Apple put the kibosh on the hack to enforce their rules about controlling 3rd party hardware.

jgatie

I don't think you understood my sarcasm. Maybe I should have signposted it with a 😉

Sorry, I though you might be willing to learn something new. Silly me.

buzz

Grand Maestro

I’m not sure exactly when Apple will absolutely shut down the hack. It’s possible that 3rd party apps will start to crash if they attempt to use the hack beyond some date that Apple has communicated to developers. Rather than having the SONOS controller simply crash after a future Apple update, SONOS may have elected to introduce a controlled feature phase out. This means that some other Apps might be able to continue with their own hack for a while.

What app and what hack are you talking about?

SONOS pretended that it was a music playing App and could therefore send Volume commands to SONOS players. Apple has decided that this is a security risk. Any other App that pretends to be a music player will be at risk. I don’t know exactly how actual music players are different from hacks. A Bluetooth or AirPlay 2 transmission will adjust audio sent to the receiver. Bluetooth and AirPlay work with actual music players. A player, such as the SPOTIFY App can send Volume commands to its server and the server can relay the Volume commands to SONOS. This end runs the Apple security risk.