Contributor I

Sonos letting customers down BIG TIME! ref volume control on iphones

Forum|Forum|3 years ago
October 2, 2023
26 replies
7028 views

Sonos has taken a major step back, by users not being able to control volume on app using iPhones.
YES! I regret buying into their eco-systems
Sonos also failed to notify customers of "THIS MAJOR CHANGE" Shame on you!!
You should advise future buyer of this "MAJOR CHANGE! Post it on your home page? Of course not, the suckers will find out later.
I expected better from a company with great speakers & sound!

Why would you stoop so low and NOT provide customers who spend so much money on you speakers a better experience using your app? We all know their not cheap.

Dont blame Apple, because it is SONOS we spent many on.

OH we were able to use it before, duhh

It seems Sonos cant or won't upgrade their setup.

JP

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jgatie

Apple is the one who made the rules against controlling 3rd party hardware from the hard buttons/lock screen, so why wouldn’t you blame Apple? Sonos has to follow those rules or the app gets tossed from the app store, nothing Sonos can do about it. Besides that, you claim you spent money on Sonos, does that mean you get your Apple devices for free?

buzz

Grand Maestro

There are running discussions about this in other threads in this Community. You can follow these discussions (rants). If you want to blame SONOS, the original misstep by SONOS occurred years ago when SONOS developed the lock screen Volume control hack. Yes, it was a very popular hack. Recently, Apple decided to get tough and not allow this sort of hack -- forcing SONOS to remove the hack.

I suggest that you lobby Apple to allow this sort of 3rd party control.

Note that there are a few music service players (Apps) that can play music through SONOS. Because these are iPhone/iPad music player Apps, they can control the SONOS Volume. The SONOS controller is not a music player App, it is simply a remote control for the SONOS system. The SONOS players directly fetch music from the source. Once music play is started, you could actually uninstall the SONOS controller and music will continue. For many of us, this is the main reason we use SONOS.

R

RJSUK

Enthusiast II

Once music play is started, you could actually uninstall the SONOS controller and music will continue. For many of us, this is the main reason we use SONOS.

You must spend you life uninstalling and reinstalling the Sonos app!

jgatie

You must spend you life uninstalling and reinstalling the Sonos app!

I don’t think you understood what @buzz was trying to say.

buzz

Grand Maestro

I said that “you could actually uninstall the SONOS controller”, I didn’t say that I repeatedly uninstall the controller. (There is no benefit) My point is that the computer/phone/pad can crash, be rebooted, or powered down while the music continues.