The Sonos app suddenly not working with the iOS lock screen control and volume button anymore, suspect it happen after the Sonos iOS app updates. So far I had tried:Restart the iPhone and make sure the iOS and Sonos App having latest version Reset Sonos app Reset + uninstall + reinstall app Off and on Sonos ERA300 and do the above Research all possible solutions from Google but nothing helps yet :( All of this not working, my app version is 15.6 build 74043110 with iPhone 14 Pro iOS 16.6. Is anyone facing the same issue or this is a known software bug?

15.6 Update Release Notes:We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

R

RyanS8888

Contributor I

Answered

Sonos iOS Apps volume not working with iPhone volume button

Forum|Forum|3 years ago
July 27, 2023
87 replies
29708 views

The Sonos app suddenly not working with the iOS lock screen control and volume button anymore, suspect it happen after the Sonos iOS app updates.

So far I had tried:

Restart the iPhone and make sure the iOS and Sonos App having latest version
Reset Sonos app
Reset + uninstall + reinstall app
Off and on Sonos ERA300 and do the above
Research all possible solutions from Google but nothing helps yet :(

All of this not working, my app version is 15.6 build 74043110 with iPhone 14 Pro iOS 16.6. Is anyone facing the same issue or this is a known software bug?

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Best answer by GuitarSuperstar

15.6 Update Release Notes:

We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

Show previous replies

B

BuddysLove

Lyricist I

such nonsense, Sonos and Apple have problems with each other and the customer has the errors again, when will these problems finally stop... Other apps can access the volume controls without any difficulty, excuses for stupid...🤢

106rallye

No. Apple makes problems by only letting music players change volume, not remotes like the Sonos app. What can Sonos do?

G

Greggggg

Lyricist I

I’ve tested the S1 app by downgrading one speaker and the iPhone sonos app volume control works!! I did not check S1 in the Lock Screen as that was less important to me. S2 volume control never works anymore. This is a big deal to me as I used to be able to control the volume with everything including my Apple Watch. None of these work anymore. A real disappointment. 😣

How do I downgrade my entire system to S1 to get this vital feature back? I get an error saying downgrading failed. Do I need to buy new S1 units?

Thanks in advance!!

jgatie

I’ve tested the S1 app by downgrading one speaker and the iPhone sonos app volume control works!! I did not check S1 in the Lock Screen as that was less important to me. S2 volume control never works anymore. This is a big deal to me as I used to be able to control the volume with everything including my Apple Watch. None of these work anymore. A real disappointment. 😣

How do I downgrade my entire system to S1 to get this vital feature back? I get an error saying downgrading failed. Do I need to buy new S1 units?

Thanks in advance!!

S1 no longer has it, either. Apple clamped down on its rules against using hard buttons or the lock screen to control 3rd party hardware. If Sonos didn't get rid of it, they'd be kicked off the App Store.

jgatie

such nonsense, Sonos and Apple have problems with each other and the customer has the errors again, when will these problems finally stop... Other apps can access the volume controls without any difficulty, excuses for stupid...🤢

"Other apps" are media players, not remote controls for 3rd party hardware.

G

Greggggg

Lyricist I

I’ve tested the S1 app by downgrading one speaker and the iPhone sonos app volume control works!! I did not check S1 in the Lock Screen as that was less important to me. S2 volume control never works anymore. This is a big deal to me as I used to be able to control the volume with everything including my Apple Watch. None of these work anymore. A real disappointment. 😣

How do I downgrade my entire system to S1 to get this vital feature back? I get an error saying downgrading failed. Do I need to buy new S1 units?

Thanks in advance!!

S1 no longer has it, either. Apple clamped down on its rules against using hard buttons or the lock screen to control 3rd party hardware. If Sonos didn't get rid of it, they'd be kicked off the App Store.

In app S1 volume control works with IOS 17. I just need to know how to move the rest of my system over to S1. Waiting for support on this request.

Airgetlam

Some speakers can not be ‘downgraded’ to S1, they don’t exist in the operating system as a defined speaker. Which devices are you interested in downgrading?

It might help you to read this, and the associated FAQs.

Bruce

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