The Sonos app suddenly not working with the iOS lock screen control and volume button anymore, suspect it happen after the Sonos iOS app updates. So far I had tried:Restart the iPhone and make sure the iOS and Sonos App having latest version Reset Sonos app Reset + uninstall + reinstall app Off and on Sonos ERA300 and do the above Research all possible solutions from Google but nothing helps yet :( All of this not working, my app version is 15.6 build 74043110 with iPhone 14 Pro iOS 16.6. Is anyone facing the same issue or this is a known software bug?

15.6 Update Release Notes:We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

R

RyanS8888

Contributor I

Answered

Sonos iOS Apps volume not working with iPhone volume button

Forum|Forum|3 years ago
July 27, 2023
87 replies
29708 views

The Sonos app suddenly not working with the iOS lock screen control and volume button anymore, suspect it happen after the Sonos iOS app updates.

So far I had tried:

Restart the iPhone and make sure the iOS and Sonos App having latest version
Reset Sonos app
Reset + uninstall + reinstall app
Off and on Sonos ERA300 and do the above
Research all possible solutions from Google but nothing helps yet :(

All of this not working, my app version is 15.6 build 74043110 with iPhone 14 Pro iOS 16.6. Is anyone facing the same issue or this is a known software bug?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by GuitarSuperstar

15.6 Update Release Notes:

We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

Show previous replies

P

petevdp

Lyricist I

Just as well I didn’t replace my Sonos speakers that I just about do I’m sure I’ll find another speaker system that I can control from iPhone. What a pity I really enjoyed my sonos system.

N

nik9669a

Senior Virtuoso

Just as well I didn’t replace my Sonos speakers that I just about do I’m sure I’ll find another speaker system that I can control from iPhone. What a pity I really enjoyed my sonos system.

You can still control the speakers from your iPhone.

R

romps

Lyricist I

How is a user expected to change the volume of tunes played from the iPhone on the Beam?

N

nik9669a

Senior Virtuoso

How is a user expected to change the volume of tunes played from the iPhone on the Beam?

In the Sonos app there’s a volume slider.

D

dave.dgray

Lyricist I

I completely agree with the sentiments above: not being able to control the speaker volume from the Sonos app using the iPhone buttons is ridiculous. It used to work so this is just some bureaucratic nonsense. If the Sonos app is not classed as a music player app - then maybe you need to reclassify it - or create a music player app that we can use as people would expect. Come on - you are a big enough company that I’m sure you can work with Apple to fix the problem.

W

Wolkt

Lyricist I

This sucks! Now I have to go into app and swipe volume op or down. Much prefer using the physical volume buttons on iPhone also when locked…

Gotto change as this is not user-frienfly at all!

jgatie

I completely agree with the sentiments above: not being able to control the speaker volume from the Sonos app using the iPhone buttons is ridiculous. It used to work so this is just some bureaucratic nonsense. If the Sonos app is not classed as a music player app - then maybe you need to reclassify it - or create a music player app that we can use as people would expect. Come on - you are a big enough company that I’m sure you can work with Apple to fix the problem.

To the bolded - How do you know they haven’t? The last time Apple removed functionality, Sonos tried for over a year to work with them to fix it, and Apple wouldn’t budge.