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Contributor I
July 27, 2023
Answered

Sonos iOS Apps volume not working with iPhone volume button

  • July 27, 2023
  • 87 replies
  • 29708 views

The Sonos app suddenly not working with the iOS lock screen control and volume button anymore, suspect it happen after the Sonos iOS app updates.

 

So far I had tried:

  1. Restart the iPhone and make sure the iOS and Sonos App having latest version
  2. Reset Sonos app
  3. Reset + uninstall + reinstall app
  4. Off and on Sonos ERA300 and do the above
  5. Research all possible solutions from Google but nothing helps yet :(

 

All of this not working, my app version is 15.6 build 74043110 with iPhone 14 Pro iOS 16.6. Is anyone facing the same issue or this is a known software bug?

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Best answer by GuitarSuperstar

15.6 Update Release Notes:

  • We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

87 replies

melvimbe
August 3, 2023

This is a significant setback for the product. Is anyone aware if Sonos produce a hardware remote control that can be used with their products instead? Thank you. 

I agree.  I would even spend additional money for a hardware remote.  If you are going to make things harder to control at least give us a better option.  

Also, since I see some mods have removed things.  Is there any plans to bring this back?  Not a total deal breaker but I am starting to lose patience with these kind of things.  Sonos is less and less the only game in town (cough Audio Pro) and I would hope they would get that.  I have over ten products, but also I am one of the types to sell everything and go to a whole new ecosystem if I get annoyed enough.  Or maybe check that stock price.  Ticking off loyal customers is not the way to improve that.  

 

It seems like you might not be aware that the reason this was removed is because it would not work reliably ( would not work in some scenarios, had to repaired every time Apple changed things) and did not fit wit Apple’s policies.  That means that no other multiroom audio system (other than airplay, which Sonos supports) is going to be able to do this either. That means there isn’t going to be a plan to bring it back till Apply changes their policy.

Sonos is very unlikely to produce their own hardware remote.  They have been down that road before and abandoned the idea when smartphones became a thing and made their remotes essentially obsolete. There are some 3rd part remotes out there, ikea already mention, and lutron is another good option.

Danny
Trending Lyricist I
August 3, 2023

This is a significant setback for the product. Is anyone aware if Sonos produce a hardware remote control that can be used with their products instead? Thank you. 

I agree.  I would even spend additional money for a hardware remote.  If you are going to make things harder to control at least give us a better option.  

Also, since I see some mods have removed things.  Is there any plans to bring this back?  Not a total deal breaker but I am starting to lose patience with these kind of things.  Sonos is less and less the only game in town (cough Audio Pro) and I would hope they would get that.  I have over ten products, but also I am one of the types to sell everything and go to a whole new ecosystem if I get annoyed enough.  Or maybe check that stock price.  Ticking off loyal customers is not the way to improve that.  

 

It seems like you might not be aware that the reason this was removed is because it would not work reliably ( would not work in some scenarios, had to repaired every time Apple changed things) and did not fit wit Apple’s policies.  That means that no other multiroom audio system (other than airplay, which Sonos supports) is going to be able to do this either. That means there isn’t going to be a plan to bring it back till Apply changes their policy.

Sonos is very unlikely to produce their own hardware remote.  They have been down that road before and abandoned the idea when smartphones became a thing and made their remotes essentially obsolete. There are some 3rd part remotes out there, ikea already mention, and lutron is another good option.

The part that I don’t get is how Spotify and Tidal both work fine, and also I never once had an issue.  If those companies can make it work why can’t Sonos?  It seems to work just fine elsewhere.  If all companies were giving up I would say sure, but this appears to be more of a Sonos issue than it being impossible.  

106rallye
August 3, 2023

As I understand it the feature works with music players. The Sonos app is not a music player (the speakers fetch the music themselves) but a remote to the system…..

Trending Lyricist I
August 3, 2023

As I understand it the feature works with music players. The Sonos app is not a music player (the speakers fetch the music themselves) but a remote to the system…..

I never actually thought about their music service.  if they consider the app just a controller and don’t support volume then I am sure it will push some folks to other services (it easily would me).  Why would you even consider the Sonos service if it has inferior functionality.  I just think they should reconsider  this decision because I am sure they are also costing themselves radio subs.  

Airgetlam
August 3, 2023

As I understand it the feature works with music players. The Sonos app is not a music player (the speakers fetch the music themselves) but a remote to the system…..

I never actually thought about their music service.  if they consider the app just a controller and don’t support volume then I am sure it will push some folks to other services (it easily would me).  Why would you even consider the Sonos service if it has inferior functionality.  I just think they should reconsider  this decision because I am sure they are also costing themselves radio subs.  

The difference is you can start playback on your Sonos using a controller, then have the controller leave the situation, and the music will continue to play, because it is the speaker that has been told to go ‘get’ the music. 

Other services that are still allowed to use the buttons are playing through the controller device, which then sends the signal to the Sonos, so if that controller device leaves, or is shut down, the music would stop.

I don’t think there’s a decision to be taken by Sonos, this is being forced on them by Apple. I’d think Sonos would prefer to have it remain the way it was, but aren’t being given that option. 

Bruce
106rallye
August 3, 2023

@mattmik You can still control volume with the Sonos app (or voice, or the IKEA Dirigera Hub and remote) , just not with the lock screen controls.

Lyricist I
August 4, 2023

I’m very disappointed to hear this. I use Sonos throughout my home, and when I need a quick sound adjustment for a meeting or other purpose, the side buttons are far easier to access than opening the app to control the volume. While seemingly small, this is a large impact. If this is a Sonos decision, I think it is a poor choice for user experience. If this is an Apple decision, please let us know so we can petition Apple. 

Airgetlam
August 4, 2023

It is a Sonos decision, forced on them by Apple. 

Bruce
Lyricist III
August 4, 2023

What do blind people do? 

Trending Lyricist I
August 4, 2023

@mattmik You can still control volume with the Sonos app (or voice, or the IKEA Dirigera Hub and remote) , just not with the lock screen controls.

If I have the Sonos app open on my phone I cannot use the volume buttons either.  I have to use the slider which is not ideal.  Am I missing something?  I would be fine with having the app up but that is not functioning on the two iPhones in our house.  

I would not mind the Ikea remote, but they have a habit of discontinuing things pretty quickly and the $80 or so it cost isn’t cheap.  I also have two other smart hubs in my house,  I still would love it is Sonos would make an OEM remote.