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RyanS8888
Contributor I
July 27, 2023
Answered

Sonos iOS Apps volume not working with iPhone volume button

  • July 27, 2023
  • 87 replies
  • 29708 views

The Sonos app suddenly not working with the iOS lock screen control and volume button anymore, suspect it happen after the Sonos iOS app updates.

 

So far I had tried:

  1. Restart the iPhone and make sure the iOS and Sonos App having latest version
  2. Reset Sonos app
  3. Reset + uninstall + reinstall app
  4. Off and on Sonos ERA300 and do the above
  5. Research all possible solutions from Google but nothing helps yet :(

 

All of this not working, my app version is 15.6 build 74043110 with iPhone 14 Pro iOS 16.6. Is anyone facing the same issue or this is a known software bug?

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    Best answer by GuitarSuperstar

    15.6 Update Release Notes:

    • We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

    https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

    87 replies

    GuitarSuperstarAnswer
    Lead Maestro
    July 27, 2023

    15.6 Update Release Notes:

    • We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

    https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

    "Receive with simplicity everything that happens to you." - Rashi
      RyanS8888Author
      Contributor I
      July 27, 2023

      15.6 Update Release Notes:

      • We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

      https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

      What the...Okay, is there any future development?

      I think many users would really dependent on that :(

        Airgetlam
        Airgetlam
        July 27, 2023

        There’s already a thread about this:

         

        Bruce
        Tkm2
        Lyricist I
        July 28, 2023

        Very disappointing.  Please restore this feature

          KP2023America
          Contributor I
          July 29, 2023

          Just had an exchange with Sonos rep who repeated the decision from Sonos to remove this feature because there were too many “technical” issues even though, as I pointed out, their actual customers use it daily and have no issues with it.  There is something else behind this - I’ve been using Sonos for over 8 years and this is very valuable feature. To just wipe it out for their own customers is bad business. I’ll be looking for new speakers tomorrow. Technology on newer speakers from other companies, including Apple, has improved greatly. I wasn’t looking to switch but with a move like this now I am.  Horrible decision, Sonos.  I’ll never understand why a company makes decisions like this that are clearly counter-productive for their customers. Prediction: customers will start to flock elsewhere.  Sonos stock price will plummet.  Sad news all around. 

            Airgetlam
            Airgetlam
            July 29, 2023

            The folks at Apple will be very happy with your reaction, it supports the reason why they’re forcing this change on Sonos. 

            Bruce
              KP2023America
              Contributor I
              July 29, 2023

              Apple isn’t forcing this - Sonos made this decision on their own. The end. 

              beynym
              World-Class Superstar
              July 29, 2023

              Apple isn’t forcing this - Sonos made this decision on their own. The end. 

              Always a pleasure to encounter those who know best.

                nik9669a
                Senior Virtuoso
                July 29, 2023

                Apple isn’t forcing this - Sonos made this decision on their own. The end. 

                Always a pleasure to encounter those who know best.


                Not “know best”: they  just “know”. They rarely reveal the source of their knowledge, of course, or any facts to justify it.

                Perhaps @KP2023America will be an exception? 

                KP2023America
                Contributor I
                July 29, 2023

                The Sonos Rep literally told me it was Sonos’ decision. I posted that in my first post. No need to turn this into a partisan issue although it’s hard to tell if you have a position or just want to be combative. Go out and get some sunshine. Enjoy the beach. Greet the world with a smile. 😎

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