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RJSUK
Enthusiast II
Dec 23, 2020 3:04 PM UTC
Answered

Sonos HD Radio

Why does my Sonos app show that I have a subscription for Sonos Radio HD when I don't?

When I click on the link, it opens this page:

Can you please stop pushing your HD radio? I have not spent hundreds of pounds on your equipment so that I can listen to radio, HD or otherwise.  If I want your HD radio, I'll subscribe, but please remove this duff information about me having a subscription when I don't!

 

 

 

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Ken_Griffiths
Ken_GriffithsAnswer
Dec 23, 2020 3:22 PM UTC

I don't have a subscription, but it's there in black and white, claiming that I have a subscription to Sonos Radio HD! Really poor sales skills from Sonos, fooling people into clicking on the free trial link.

It’s not showing that… if you had subscribed to SR HD the App would show your subscription as “ACTIVE” … it isn’t, so you aren't.

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Ken_Griffiths
Ken_Griffiths
Dec 24, 2020 12:11 AM UTC

Bernardo, 

I was referring to the two tick-boxes under ‘contact options’ as shown in the attached screenshot in my last post. You can just uncheck them (see attached) and save the settings.

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    Bernado
    Trending Lyricist III
    Dec 24, 2020 12:21 AM UTC

    Bernardo, 

    I was referring to the two tick-boxes under ‘contact options’ as shown in the attached screenshot in my last post.

    Thanks I missed that, I had 'app' still ticked in product information.

     

    Somewhat disappointingly as soon as I saved that profile setting a banner appeared with a 'Gifts' link to Sonos shop.

    🌩️

     

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    Ken_Griffiths
    Ken_Griffiths
    Dec 24, 2020 12:23 AM UTC

    I’m quite sure Sonos are not out to ‘scam’ anyone, as mentioned earlier.
     

    In my experience here, they have always been upfront with their customers and like any company they are simply marketing their products.
     

    I choose to receive those marketing messages, from a personal perspective, as sometimes there can be offers that I maybe interested in and we are approaching the New Year ‘sales’ period. So I’m keeping those options enabled.

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    Bernado
    Trending Lyricist III
    Dec 24, 2020 12:34 AM UTC

    It's just marketing and nothing scammy as you say but I've definitely noticed an increase in this from Sonos in recent months..

    Being presented with a promotional link after changing a setting to the contrary is a bit rubbish though.

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    Ken_Griffiths
    Ken_Griffiths
    Dec 24, 2020 1:07 AM UTC

    It's just marketing and nothing scammy as you say but I've definitely noticed an increase in this from Sonos in recent months..

    Being presented with a promotional link after changing a setting to the contrary is a bit rubbish though.

    I think a lot of companies are doing this at the moment - Marketing is good for sales and good for jobs (directly and indirectly) in the current economic climate. It’s not like it’s something that you can’t switch off, as discussed.
     

    Although I sometimes wish I could switch it off for a while on our TV (thank goodness for the BBC channels here in the UK) and ‘fast forward’ on our TiVo Box .😁

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    RJSUKAuthor
    Enthusiast II
    Feb 3, 2021 10:15 PM UTC

    Sonos have now seen sense over this, as the above screenshot shows.

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    RJSUKAuthor
    Enthusiast II
    Feb 3, 2021 10:19 PM UTC

    In fact, it still shows under Sonos Account in the app settings.  Lame marketing.

     

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    brttlt
    Avid Contributor I
    Apr 23, 2021 7:56 PM UTC

    Mine shows I have an “active subscription to SONOS Radio HD”...but how do I get there? All my app says is SONOS Radio...nothing about HD. Where do I find it

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