Skip to main content
RJSUK
Enthusiast II
Dec 23, 2020 3:04 PM UTC
Answered

Sonos HD Radio

Why does my Sonos app show that I have a subscription for Sonos Radio HD when I don't?

When I click on the link, it opens this page:

Can you please stop pushing your HD radio? I have not spent hundreds of pounds on your equipment so that I can listen to radio, HD or otherwise.  If I want your HD radio, I'll subscribe, but please remove this duff information about me having a subscription when I don't!

 

 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Ken_Griffiths
Ken_GriffithsAnswer
Dec 23, 2020 3:22 PM UTC

I don't have a subscription, but it's there in black and white, claiming that I have a subscription to Sonos Radio HD! Really poor sales skills from Sonos, fooling people into clicking on the free trial link.

It’s not showing that… if you had subscribed to SR HD the App would show your subscription as “ACTIVE” … it isn’t, so you aren't.

View in thread

18 replies

ratty
ratty
Dec 23, 2020 3:09 PM UTC

Why does my Sonos app show that I have a subscription for Sonos Radio HD when I don't?

It isn’t showing that, which is why you’re offered a free trial if you tap through. It’s simply a link, in case you’re interested in pursuing it.

Translate
    RJSUKAuthor
    Enthusiast II
    Dec 23, 2020 3:18 PM UTC

    I don't have a subscription, but it's there in black and white, claiming that I have a subscription to Sonos Radio HD! Really poor sales skills from Sonos, fooling people into clicking on the free trial link.

    Translate
    Ken_Griffiths
    Ken_GriffithsAnswer
    Dec 23, 2020 3:22 PM UTC

    I don't have a subscription, but it's there in black and white, claiming that I have a subscription to Sonos Radio HD! Really poor sales skills from Sonos, fooling people into clicking on the free trial link.

    It’s not showing that… if you had subscribed to SR HD the App would show your subscription as “ACTIVE” … it isn’t, so you aren't.

    Translate
    ratty
    ratty
    Dec 23, 2020 3:24 PM UTC

    fooling people into clicking on the free trial link.

    Personally I don’t think anyone’s fooled. 

    Translate
      RJSUKAuthor
      Enthusiast II
      Dec 23, 2020 3:46 PM UTC

      I don't have a subscription, but it's there in black and white, claiming that I have a subscription to Sonos Radio HD! Really poor sales skills from Sonos, fooling people into clicking on the free trial link.

      It’s not showing that… if you had subscribed to SR HD the App would show your subscription as “ACTIVE” … it isn’t, so you aren't.

      I know I don't have a subscription, but it is misleading, probably purposely so, designed for non-subscribers to think "WTF! Did I accidentally sign up for a subscription?"

      It should show "INACTIVE" or "Click here for free trial offer", instead of suggesting that I have a subscription.  A lame marketing scam.

      Translate
      Ken_Griffiths
      Ken_Griffiths
      Dec 23, 2020 3:52 PM UTC

      fooling people into clicking on the free trial link.

      Personally I don’t think anyone’s fooled. 

      I completely agree with @ratty ...there is a process of signing up, manually entering monthly payment details etc. No one is being fooled at all - the choice is all down to the user.

      I personally chose to sign-up entirely of my own accord and the family are enjoying the high quality service. It is a simple method to cancel the subscription too within the users online Sonos account under the separate subscriptions tab. 

      Translate
      Ken_Griffiths
      Ken_Griffiths
      Dec 23, 2020 4:01 PM UTC

      I don't have a subscription, but it's there in black and white, claiming that I have a subscription to Sonos Radio HD! Really poor sales skills from Sonos, fooling people into clicking on the free trial link.

      It’s not showing that… if you had subscribed to SR HD the App would show your subscription as “ACTIVE” … it isn’t, so you aren't.

      I know I don't have a subscription, but it is misleading, probably purposely so, designed for non-subscribers to think "WTF! Did I accidentally sign up for a subscription?"

      It should show "INACTIVE" or "Click here for free trial offer", instead of suggesting that I have a subscription.  A lame marketing scam.

      Maybe change the heading to read ‘Available Subscriptions’ but where, or how, on earth is this a ‘scam’? - I think you’re just looking to argue a point. It is not forcing anyone to subscribe, you’re just interpreting the screen to bring forward a ‘minor’ matter, as being something much more than it is. It certainly is not a scam to make anyone sign up for the new Sonos service.

      Translate
        Bernado
        Trending Lyricist III
        Dec 23, 2020 10:59 PM UTC

        Whilst I wouldn't go as far as saying this is a scam I do find the in-app promotion of this pretty annoying, I'd be more tolerant of it on a free or low cost item but it's not something I'd expect to see on a more premium product.

         I've looked without luck but is there a setting to turn off this kind of messaging?

         

        Translate
        Ken_Griffiths
        Ken_Griffiths
        Dec 23, 2020 11:53 PM UTC

        Whilst I wouldn't go as far as saying this is a scam I do find the in-app promotion of this pretty annoying, I'd be more tolerant of it on a free or low cost item but it's not something I'd expect to see on a more premium product.

         I've looked without luck but is there a setting to turn off this kind of messaging?

        Yes - that option has always been in the Sonos users online account too. It’s right on the front page of the user profile . … see screenshot attached. 

        Just go here:

        https://www.sonos.com/myaccount/user/profile/

        Translate
        Bernado
        Trending Lyricist III
        Dec 24, 2020 12:01 AM UTC

        Whilst I wouldn't go as far as saying this is a scam I do find the in-app promotion of this pretty annoying, I'd be more tolerant of it on a free or low cost item but it's not something I'd expect to see on a more premium product.

         I've looked without luck but is there a setting to turn off this kind of messaging?

        Yes - that option has always been in the Sonos users online account too. It’s right on the front page of the user profile . … see screenshot attached. 

        Just go here:

        https://www.sonos.com/myaccount/user/profile/

        Are you referring to additional data in the privacy settings?

         

        I've disabled that long ago if so.

         

         

        Translate
        Show more replies
        Terms & ConditionsAccessibility statement