Contributor I

SONOS drops songs

Forum|Forum|8 years ago
September 29, 2018
14 replies
627 views

Hi, my Sonos system keeps stopping songs while they are still playing and then not starting the next song until I go into the app, then the song will start part way through before stopping early. I have changed the wifi channel several times and this does not seem to work, I have placed the device I am playing from next to the wifi router and it still happens. At the moment it is an expensive radio and am thinking of going back to bluetooth speakers

Audio Interruptions

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Ken_Griffiths

Graeme,

I have seen some issues recently here in the community where some users appear to be having issues streaming from their local libraries on their Apple mobile devices. Some have reported intermittent playback issues particularly as their iPhone goes to the lock-screen or goes into standby... I’m thinking there is a minor bug perhaps in the new iOS 12... obviously that’s just a guess at the moment.

Do you have any other streaming services you could try?

I have seen some users upload their music to the free 'google play' service (Max 50,000 tracks) and install that music service in the Sonos App and stream their music from there instead of using their local devices and that has solved the problem, for some at least.

It may also be worth asking the Sonos Support Staff via twitter (24/7 support) to take a look at your diagnostic and refer them back here to this thread. See below link... they will hopefully look at the matter at the earliest opportunity and over the weekend period.

Contact Sonos Support via Twitter.

Ken_Griffiths

By the way I cannot find any known problems with BT Hub4 ... so this does look like it maybe connected to a problem streaming direct from the iOS device, but let’s see what the Support Staff have to say from your diagnostic.

Can you very kindly let me know the outcome of this one too please.. just for future reference ... thanks ?

G

Graeme FudgeAuthor

Contributor I

Thanks Ken for your help, much appreciated. I have sent them a tweet, see what the outcome is and will let you know

G

Graeme FudgeAuthor

Contributor I

Hi Ken, I said I would let you know how this has progressed. So far I have, with your help and Sonos, split my router to 2.4 and 5GHz, hard wired one of the speakers into the router, moved the speaker away from the router, turned off all airplay devices in the house, disabled bluetooth on all devices, fixed the speaker IP addresses, changed channels on the router, changed channels on the Sonos app, reset router, reset device, plugged device into power to play, deleted and uploaded app. Still an issue......... I suspect, looking at the forum, this is an issue Sonos need to solve quickly

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