SONOS drops songs

Graeme,

I have a few things to ask you here before perhaps suggesting a remedy ...

How many Sonos devices in your household?
Make/model of your router and what current channels are in use?
Are you using any WiFi extenders, repeaters, powerline adapters or any 'managed' switches on your network?
Are you running your devices on SonosNet, by having one sonos device cabled to your network?
Other devices using your home network? Any streaming video services (Netflix) etc.
Type of Sonos controller make/model.

Hi thanks for your response.

Three Sonos devices, but usually only two in use. The router is BT Homehub, no extensions or repeaters or managed switches. I am using channel 6 on my router, I cannot move just the Sonos devices to one channel, all devices have to use the same channel on 2.4GHz.

Not running on Sonos Net, all streaming services are routed on the 5GHz wireless.

Sonos controller is iphone 6+ and ipad mini.

I have fixed the IP address of both Sonos speakers and that seems to have improved the issue, but not addressed it completely.

Thanks for your help

Okay let’s start with this if you have a PC or laptop to hand...

The below link is to a free WiFi scanner which you can read about here...
https://nirsoft.net/utils/wifi_information_view.html

Download the zip file from the link here to your laptop.
https://nirsoft.net/utils/wifiinfoview.zip

Extract just the executable from the zip and run it and it will scan your locality and it will tell you the WiFi channels that are in use by the neighbouring properties... I would do this just to make sure the neighbours are not using Channel 6. If they are, then change your router channel, but try to keep the channel well away from your neighbours channels, at least 5 channels apart, if possible.

Meanwhile, I will go and try to find out if there are any known issues with your brand of router and Sonos products.

Thanks Ken

No conflict from neighbour's wifi, interestingly since I fixed the IP addresses of the speakers there has been considerable improvement, managed an entire album without early exit from the songs.

Would be interested if there is any issue with BT Homehub and Sonos

Graeme

Spoke too soon, issue has returned despite all the changes.

Diagnostic 1271983843

Are you playing music stored on the iPhone or iPad? Do you get any issues if you stream from the tunein radio service ... try a BBC Radio channel?

Which version of BT Hub is it that you are using?

There is an old issue but it’s with BT Hub v3 as mentioned here in this link:

Sonos and Incompatible Hardware

This page is worth noting too in relation to the WiFi Assist feature on your iPhone...

Wi-Fi Assist and Sonos

Hi Ken

We have Home Hub4,

Using music stored on the iTunes library on the iPhone, radio on Tunein works perfectlty and as a result we use the Sonos system for radio 90% of the time.

Interesting about WIFI assist, the app is up to date, but might turn off the wifi assist