Contributor I

Sonos controller problem on iOS 9.3.5

Forum|Forum|8 years ago
October 28, 2017
129 replies
22856 views

I have my Sonos controller on several iOS devices but after the most recent Sonos update I cannot start the Sonos Controller on my iPad with iOS 9.3.5. (it's an older iPad and iOS 9.3.5 is the most recent iOS for that device). I can start Sonos controller on my iPhone iOS 11.0.3 and then the iPad with iOS 9.3.5. picks that up and I can then continue to use the iPad with Sonos controller to choose music and so on. Not a huge thing and I have a work around but something is not working as it should, the Sonos 8.1 Software release notes say iOS 9 and higher. Can you let me know how to fix the problem?

iOS

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Graham Shorrock

Lyricist III

I have the same issue. Sonos in their infinite wisdom have decide to no longer offer the sonos controller on IOS 9.3.5.
This is surely not acceptable. Why do Sonos not give users the choice of whether they upgrade or not? This is the response I have received from Sonos.

Thank you for contacting Sonos. My name is Eon, and I'll be helping you with your iOS question.

The reason we don't give an update for devices on iOS 9.3.5, is that Apple does not support those devices. The devices on iOS 9.3.5 hardware architectures and a less powerful 1.0 GHz CPU that Apple has deemed insufficiently powerful enough to even run the basic, barebones features of iOS 10, iOS 11 or iOS 12. Due to this, we had to follow in suit, just like other companies that make apps with Apple, too stop giving updates since Apple stopped supporting devices.

Also, if we're to keep updating iOS devices on 9.3.5, there will be an issue that they will start to struggle to handle what we require from them a few due to the hardware and software architecture age.

Do you happen to have another device that you can use Sonos with?

We will pass along to the development team, to make sure that there is some kind of warning message if, there will be a type of iOS or OS limit or end of support message for customers.

If you have any other issues, please don't hesitate to give us a call or reply back to this email.

I have replied to Sonos and an waiting for their response.

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Hblaaberg

Contributor I

Why don't Sonos just leave an old version on Appstore ?.. Philips do that to support their users. !!!

jgatie

Why don't Sonos just leave an old version on Appstore ?.. Philips do that to support their users. !!!

Because the controller is part of a integral system of software and hardware, and the old versions stop working after 2 or 3 updates to the hardware.

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castalla

Local Superstar

Why don't Sonos just leave an old version on Appstore ?.. Philips do that to support their users. !!!

Because the controller is part of a integral system of software and hardware, and the old versions stop working after 2 or 3 updates to the hardware.

One certain way to avoid the update chaos is to just switch off all sonos devices, sell if possible, and switch to another user-friendly system.

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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ripface

Avid Contributor I

Unbelievable!! I've already had to replace my ageing iPad Gen 1 once due to this. I was quite happy with it as a Sonos controller as that is all it did propped up in the Kitchen. Now I have to replace my Gen 3! And to cite that they are worried that the older iPads are not up to the task. It's not like the Sonos app is particularly resource hungry!!:@

Peagle

Enthusiast II

One certain way to avoid the update chaos is to just switch off all sonos devices, sell if possible, and switch to another user-friendly system.

That's a bit over reaction lol . Less dramatic way is to segregate your system similar to the people running the cr100. Details are in this thread https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510/index1.html

Or just embrace the updates, buy new hardware regularly (new phone and iPad (pro) every year or two) .

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plandart

Lyricist I

I also have the same problem. It seems that Sonos should have simply skipped updates for iOS < 10, which they did not. The iPad has not changed, the hardware has NOT changed, jgatle, and Sonos broke their own product by updating blindly and carelessly, without making a check on the version. Having made the mistake, they do not provide a way to rectify it.

jgatie

I also have the same problem. It seems that Sonos should have simply skipped updates for iOS < 10, which they did not. The iPad has not changed, the hardware has NOT changed, jgatle, and Sonos broke their own product by updating blindly and carelessly, without making a check on the version. Having made the mistake, they do not provide a way to rectify it.

The firmware on the hardware most certainly did change, and the hardware is useless without the firmware.

jgatie

One certain way to avoid the update chaos is to just switch off all sonos devices, sell if possible, and switch to another user-friendly system.

Something which you refuse to do, even after your frequent and repeated complaints. So despite the fact you pimp the long extinct Squeezebox every chance you can, it seems you just can't give up on Sonos.

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Hblaaberg

Contributor I

So why don’t you just limit the functionality for old controllers like iPad and iPhones. All we need is basic functionality !! Or do you have a secret agreement with Apple to force user to upgrade the hardware ?? The sensible way to treat you customers is to let them choose if and when they want to upgrade their systems. ??

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