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Contributor I
Sep 17, 2018 9:21 PM UTC

Sonos Controller does not show what‘s playing

I can start playing music on my controller (iOS 12), on both Apple Music and Spotify. However, the controller does not show what music is playing, and I can't stop playback using the controller with the regular controls. I can only stop it with the buttons on the speaker, and by deselecting my room in the controller. I have submitted diagnostic report no 1127951674. I have 2 Sonos One configured as a stereo pair. I initiate playback using the controller app, search function, from Spotify, Apple Music or the phone's library, with the same result.

This is what the controller looks like (while the speakers are playing):

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    12 replies

    lau.meijer
    Lyricist III
    Oct 10, 2018 5:06 PM UTC
    Correction: This did NOT solve my issue
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    O'Lau
    Airgetlam
    Oct 10, 2018 6:25 PM UTC
    OK, was worth a shot. It apparently did solve the issue for others. I'll hope that you get a response from Sonos soon.

    In case you're interested, here's the threads I was talking about:

    https://en.community.sonos.com/troubleshooting-228999/the-sonos-app-does-not-show-what-the-system-is-playing-anymore-6812835

    https://en.community.sonos.com/troubleshooting-228999/sonos-app-shows-no-music-selected-when-music-is-playing-6813077/index1.html
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    Bruce