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PaoloDK
Contributor I
November 10, 2017

Sonos controller app on iPhone running on IOS 11.2 beta

  • November 10, 2017
  • 19 replies
  • 779 views
The volume buttons on my iPhone and iPad don't have any effect in the Sonos controller app after installing iOS 11.2 beta. Am I the only one experiencing this issue?
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      19 replies

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      Airgetlam
      Airgetlam
      November 11, 2017
      Ah, great. You need to post the number of it here in the forums, so that they know what they're looking for in it.
      Bruce
      RC625
      Lyricist III
      November 11, 2017
      Thanks updated previous comment. I also submitted via email to Support.
        Airgetlam
        Airgetlam
        November 11, 2017
        If you happen to get an answer outside of this forum, please come back and let us know what they said. Nothing more irritating than to see them say "I see you got your answer from our help desk, if you need anything else, let us know" and the rest of us get left hanging 😉
        Bruce
          PaoloDKAuthor
          Contributor I
          November 11, 2017
          I have tested on an iPhone 6 and iPad Air 2. Picking up a new iPhone X later today, I’m curious to see if the problem is related to older hw
          PaoloDKAuthor
          Contributor I
          November 11, 2017
          Did the test on an iPhone X running iOS 11.2 beta. Same story so, you iOS developers outhere developing on the latest iOS beta versions: be aware of this issue. Hopefully will Sonos come with a patch release of the iOS controller app when Apple releases the final ver. of iOS 11.2
          RC625
          Lyricist III
          November 14, 2017
          Typical support response, expected more from Sonos. Answer is to downgrade and see if that works. Of course it works I was just raising the issue of it not working in the iOS beta might be something they would like to know:

          Hello ,


          Thank you for contacting Sonos Customer Care. Are you able to try to downgrade from the Beta and let me know if the system works as intended or if you still cannot control the volume? This may be an issue with the Apple software version you are using.

          If you have any questions feel free to reach out to me by replying to this email or you can browse our online FAQ forum at www.sonos.com/support.

          Your reference number for this incident is 171111-000467.


          Regards,

          Daniel D.
          Sonos | Technical Support Specialist, Sonos Customer Care
          PaoloDKAuthor
          Contributor I
          November 14, 2017
          the issue has been fixed in the latest beta of iOS 11.2 (b3) which was released yesterday. Hardware volume controls work again
          Airgetlam
          Airgetlam
          November 14, 2017
          Fascinating. Thank you very much for posting that!
          Bruce
          RC625
          Lyricist III
          November 14, 2017
          yeah my ipad is fixed but its not out for iphone x yet it seems
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