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Contributor I
September 12, 2016

SONOS are you reading this? Please put the controller queue function back how it was!

  • September 12, 2016
  • 351 replies
  • 16931 views
I've downloaded version 6.4 of the app. What a mistake. To anyone who is about to do it, DON'T DO IT IF YOU LIKE YOUR QUEUE.

Sonos please put it back how it was. This new app is so awful I am considering selling my entire Sonos rig (6 pieces!) and walking away from you, after what was until this week, many happy years.

Touching on a track because I want to play it, or add it to the queue (the queue that I DID WANT), does not mean I want to delete the whole queue and replace it with the entire album (which I DON'T WANT) which the newly added track comes from.

If I wanted to delete my queue, I would delete it. If I wanted to add the whole album, I would add it using the play all function.

You've just taken something intuitive and user friendly which worked so well and turned it into a worse than hateful mess.

PLEASE UNDO THIS AWFUL, HORRIBLE CHANGE.
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    351 replies

    Lyricist II
    September 15, 2016
    PLEASE put back the old queue system! This is horrible
    Prodigy III
    September 15, 2016
    Yeah, I have to agree that the new methodology just does not make sense. Far too easy to replace the existing queue by mistake and no way to undo that action.
    tloden
    Avid Contributor I
    September 15, 2016
    Amazing you have to go outside of Sonos for this:

    http://www.apkmirror.com/apk/sonos-inc/sonos/

    (No doubt there are other sites..)
    tloden
    Avid Contributor I
    September 15, 2016
    And where can you get release notes for android controller app 6.4.1? In the mean time, I'll keep spending lots of time trying to find it.

    For a minute (er... nanosecond), I thought this "replace queue" was regressed. Nope.
    Ryan S
    Retired Sonos Staff
    September 15, 2016
    And where can you get release notes for android controller app 6.4.1?

    I believe the release notes for 6.4.1 are "Bug Fixes". It was a very minor app update that fixed a few issues that'd been identified. No big changes from the previous version. Figure 6.4 is the main release, and any 6.4.x version is basically the same software with a few service packs or additional fixes. You will even have players at 6.4 with controllers on 6.4.1 as they're the same "release".
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Enthusiast II
    September 15, 2016
    So the advice is, if you like the queue function and are on v6.3 then do not upgrade to 6.4 or 6.4.1.

    Interestingly I have auto updates switched off and get non stop messages when I open the Sonos app to upgrade. Only when they release a fix to roll back will I upgrade.
    Prodigy II
    September 15, 2016
    Great new selection features. Of course, everyone does save their queues. Don't they. They do read the relase notes - don't they as they warned you about the queue. Everyone reads the screens presented ro,you at first use after the update. Don't they.

    Great changes making selection easier. It's different. Just learn the new, and superior, way.
    Avid Contributor I
    September 15, 2016
    I can confirm that the intent was to make playing music easier and perhaps more familiar for those used to some of the most popular music playing software out there.

    Very interesting to here that confirmed by a Sonos rep as many have suspected that the company may have been trying to align with the queuing approach of some other popular suspects. I am a bit put off by that because I do find it inconsistent with the "You are better than this" message. Sonos was "better than that" and decided to join the crowd. It was one of the areas that I thought Sonos was a step above.

    For example I still cannot understand how a one tap on a song could warrant adding an entire album including songs before the one I tapped. Don't get me wrong there are things I like. I like the ability to tap on the play button on a playlist or album tile and it starts immediately. I would prefer if it just added it to the end of the queue and started playing immediately however.


    I am an old time Sonos user from close to the start of the company, I think, who has periodically added new hardware over the years. The last piece was a Playbar maybe 2 years ago. I bought, and stayed with Sonos due to the bulletproof integration between Zones, and top tier software. Generally when something changes that I do not like, I learn the new method over time. This seems a little different. It is perhaps reflective of why Sonos has issues at times with every release. Unlike the user Burt wrote above, I dislike the tap to play a song feature when I am viewing the Queue. I like to keep the queue open, and tap the active song which used to pause it. Then I could tap it to start playback again. It took a 2 step process for me, and created many steps. Also easy to accidently tap a song thus starting it over from the beginning.

    I will work around the issues, but would be far less likely to recommend Sonos to a friend without qualifications. Somebody starting from scratch might be able to get what they need for far less money. Sonos perhaps is trying to please too many market segments.
    Lyricist III
    September 16, 2016
    I have been a user of Sonos since the very beginning, and have 14 base units in 3 houses and have passed the bug onto several friends. I have lived through the highs and lows of updates over the years. I use the system heavily. When my buds come over for parties we all add to the playlist on our phones and enjoy an incredible jukebox experience unavailable on any other platform.

    End then this update came along. I can't imagine in what world anybody would find it a useful feature to kill the playlist constantly. Even scrolling through albums you can easily unintentionally replace your entire playlist with some random album. Not enough to just budge in and play the song immediately, but to replace the playlist, and even plug the entire album in place? I am without words, ok maybe a few words.

    Please fix this. Can I suggest if someone at Sonos really wants to keep this feature, make it a choice in settings to choose "kill playlist" feature as an option but don't force it on the user. My last party was a gong show with everyone yelling "what the hell did you do" at each other thinking we're all killing each others playlists.

    Having said that, this feature aside, I love the work you guys at Sonos have done over the years.
    soveryfaraway
    Enthusiast II
    September 16, 2016
    What about this? Just make the 6.3 release available to us with no tech support or updates Would that work for now? I think so. What says the multitude?
    Jeez, you can even get Windows 10 with downgrade options to Windows 7. Surely Sonos can do that little bit.
    Quocunque Jeceris Stabit