SONOS are you reading this? Please put the controller queue function back how it was!

Same here. One more unhappy customer... does Sonos actually care?

They do care - but how much resources they are devoting to revising what they purposefully changed ... we have no idea.

They do care - but how much resources they are devoting to revising what they purposefully changed ... we have no idea.

Resource is one thing. Admitting they did something wrong is another.
Are they actually willing to go back to how it was before?

I don't think they are that hard headed or unwilling to listen. We know they are listening....hearing...we just don't know if they are taking any action or not.

The current beta is all about Spotify etc. next beta is assumed to be all about Echo support. I'm not overly optimistic on seeing any big improvements in next 3 months or so. They should do something but they seem to have a lot of other priorities. Unfortunately making the controller more like other apps was a priority for them (forgetting they are not supposed to be like other apps that is what sets them apart - unfortunately making us happy doesn't sell speakers in the short term). Short term sales probably good for. Long term alienation of user base ... time will tell if they worry about that one.

unfortunately making us happy doesn't sell speakers in the short term

Well, I had plan to add two Play:1s, two Play:5s, a sub and a Connect this year; but I have decided to wait to see what happens with Audible and Echo. Making me happy with just Audible and a promise of Echo would have made that sale.

Lost sales from me too (another 2 Play 1s and Sub). I am still on 6.3 but will not purchase any more as when I add it to the system, Sonos will force me to update and I am strictly a classic user when it comes to the queue.

unfortunately making us happy doesn't sell speakers in the short term.

I used to be very enthousiastic and promote the system around me as often as I could. Now I tend to avoid giving friends any feedback on it and when they ask, I'm more than cautious...
Recommendation is big sale driver that Sonos is probably underestimating

Wow, I just stumbled onto this thread and I'm surprised at how passionate people are about their queues. It never even occurred to me because the term "queue" is typically volatile and transitory anyway. The behavior as it stands now doesn't affect my family too much. We all maintain customized playlists that we routinely use to append or replace the queue. A printer queue holds print jobs but they come and go. People get in line for Black Friday and then the lines disperses. It never even occurred to me that a queue would be something people would consider "permanent". That's not a condemnation of anyone here that thinks otherwise. People are used to the way it worked and it has changed. However, I have been on Sonos for four years or more with players in all rooms (including two teenagers) and none of this has ever been an issue. The 6.4 update and beyond hasn't done anything but brought welcome new features for us. I have ALWAYS assumed I needed to build playlists or add to playlists to maintain something permanent. The queue was always assumed volatile by me and mine. I do think the album play buttons, etc. should default to "add to end of queue" and start playing from there rather than replacing the queue. I could live with that and others here would likely welcome the preservation of their queues. Just offering a different perspective to illustrate that the whole Sonos user community is freaking out about this change. And, I'm still recommending the system to friends and family.

I am in the same boat as Christopher_19. Always used Sonos playlists for preserving anything, the queue is only used for more transitory playing.

unfortunately making us happy doesn't sell speakers in the short term.

I used to be very enthousiastic and promote the system around me as often as I could. Now I tend to avoid giving friends any feedback on it and when they ask, I'm more than cautious...
Recommendation is big sale driver that Sonos is probably underestimating

A new user would know nothing of the old way and so would have no opinion on it. Recommending, or not, a system based upon the current experience of an ever changing user interface seems to be a restricted view. There have been mass threats over previous interface changes.