SONOS are you reading this? Please put the controller queue function back how it was!

I've been using and promoting SONOS for several years, and am extremely disappointed in this "improvement". There are so many more useful things the development team could have changed without impacting the flow that us "legacy" customers have become familiar with. Yesterday I was demonstrating SONOS to a visiting friend and repeatedly made the error of touching a song to add it to the queue only to have the piece playing abruptly stop and the whole queue be replaced by the album I was researching! He was not impressed, and I doubt this first exposure to SONOS will ever make him a customer. I have a Connect and two older Play:5's. I want to expand our SONOS system but have become hesitant to commit until the controller situation is clearer. I may go back to using SonoPad in the meantime. Another issue I have is with obsolescence of my older devices. I have happily used an older iPod 4 as a dedicated controller, but forgot it was iOS 6 when doing the latest system upgrade. So we have lost our perfectly functional controller in the kitchen, and now have to look around for a phone or iPad when we need to make a quick adjustment. So will my iPad 3 and iPhone 4s (both iOS 7) become obsolete next year? This isn't only annoying - it's expensive! I would rather buy a new Play:5 than another controller device.....

In the latest Itunes, it now asks if you want to play now or replace the "up next". Itunes is getting better, Sonos is getting worse.

My problem with the update is the same, with my controller separating my groups, and not responding with speakers switching in and out. A whole lot of trouble for multiple users. Shouldn't have to reset and regroup, this should be a lot smother... I want to listen to music, and watch T.V.
This is not plug and play..
.

"I have to admit, that personally I’m a huge fan of “tap to play”. Maybe I’m just simple minded – just playing a single album is all a need

Here's the trouble. A significant number of Sonos users enjoyed the system in particular way and central to that is the past queue management system where the controller was like an open canvas and allowed you to build it how you saw fit without much unintended consequences. I agree entirely with jgatie.

You refused to recognize and accept this and instead romped about the community making what can only be said to be disrespectful remarks directed towards legacy users who quite simply were passionately expressing their dislike for the change.

In the latest Itunes, it now asks if you want to play now or replace the "up next". Itunes is getting better, Sonos is getting worse.

That Apple implementation looks great (can't believe that I am saying that :S), and if it annoys some customers they also need an option to suppress confirmations.

I understand why Sonos have implemented an instant gratification click to play option. New customers have requested it here from time to time. There are also a few customers complementing Sonos on the change at places like the Google Play app store.

I just can't accept that they chose to implement "Listening out loud just got easier" by making it more difficult for their legacy customers.

My most regular action was effectively Play Next to an exhausted queue. There is now no way to quickly do this, if you don't want to delete the queue and you don't want to re-listen to the whole queue again now either. ... Not happy Sonos!

People have suggested that it will become ok when we get used to it. I don't think that this is going to happen. It is in my face half a dozen times a day, so that is an ongoing irritant.

There are quite a few people down rating the Sonos app at the Android app store. I initially resisted that due to general Sonos loyalty, but that gave way to anger, so I have added my 5 cents worth there too.

If Sonopad had universal search I would totally say goodbye to the Sonos app. Even so I am going to increase use of Sonopad. Maybe this creates opportunity for 3rd party controllers. The iPhone Sonophone app is inconsistent though. No option to "play keep queue" as on the iPad version.

If Sonopad had universal search I would totally say goodbye to the Sonos app. Even so I am going to increase use of Sonopad. Maybe this creates opportunity for 3rd party controllers. The iPhone Sonophone app is inconsistent though. No option to "play keep queue" as on the iPad version.

Ok having fiddled around with Sonopad, while useful not exactly a full replacement option due to no universal search but also a few other missing bells and whistles that accumulatively may add up.

But what it showed clearly is that a one tap switch is very doable and nicely caters to different users. It offers 4 one tap modes and they work well for who it caters for. "always replace" works just like the current Sonos default. "Add to the end" adds what you one tapped to the end of the queue. "Add next" adds items after what is playing. "Always ask" defaults to 6.3 behaviors where an options list comes up - it also includes two Play options - one with replace queue and the other with keep queue.

I can work with eithe the "add to end of queue" or "always ask" as my one tap modes. I prefer the latter though.

So Sonopad has incorporated the switch which we all knew could be done. It's now whether Sonos is minded to do this. Please consider Sonos!!!

"I have to admit, that personally I’m a huge fan of “tap to play”. Maybe I’m just simple minded – just playing a single album is all a need

BoredofBalham- I read that too. Perhaps you didn't read further down in the Sonopad blog (http://sonopad.de/tap-to-play-or-keeping-the-queue-sonopad-lets-you-choose/) where it states:

"You now can choose between “Play (Replace Queue)” and “Play (Keep Queue)” here. The latter one works as you have been used to with the older Sonos Controller. The item is put to the end of the queue, but starts to play instantly."

Sonopad now leaves the choice up to us *regardless* of Sonopad developer preferences on a personal level. I would hope that whenever possible software developers would provide choices that make all customers happy. It's obviously been disappointing to many of us that Sonos 6.4 eliminated the ability to choose "Play (Keep Queue)" completely.

"I have to admit, that personally I’m a huge fan of “tap to play”. Maybe I’m just simple minded – just playing a single album is all a need

Here's the trouble. A significant number of Sonos users enjoyed the system in particular way and central to that is the past queue management system where the controller was like an open canvas and allowed you to build it how you saw fit without much unintended consequences. I agree entirely with jgatie.

You refused to recognize and accept this and instead romped about the community making what can only be said to be disrespectful remarks directed towards legacy users who quite simply were passionately expressing their dislike for the change.

That was a quote from the owner of Sonopad. The alternative.

That expresses an alternate view too. I do recognise and accept others have different mileage. I never accept that what someone does and its consequences are anyone else's fault. That sense of enraged entitlement actually stifles and swamps proper observation with moaning white noise. Whilst you agree with jgatie, a poster I highly respect, the constant repetition of what was does not really help pushing the discussion forward given that the change has now been around for while, and people should at least have had enough experience of it to not make the errors so frequently.

Would, as in Brault's posts, a new user be so up in arms about the change as they have never experienced the previous version? Or reject something because its current user is unable to operate it?

If Sonopad had universal search I would totally say goodbye to the Sonos app. Even so I am going to increase use of Sonopad. Maybe this creates opportunity for 3rd party controllers. The iPhone Sonophone app is inconsistent though. No option to "play keep queue" as on the iPad version.

Ok having fiddled around with Sonopad, while useful not exactly a full replacement option due to no universal search but also a few other missing bells and whistles that accumulatively may add up.

But what it showed clearly is that a one tap switch is very doable and nicely caters to different users. It offers 4 one tap modes and they work well for who it caters for. "always replace" works just like the current Sonos default. "Add to the end" adds what you one tapped to the end of the queue. "Add next" adds items after what is playing. "Always ask" defaults to 6.3 behaviors where an options list comes up - it also includes two Play options - one with replace queue and the other with keep queue.

I can work with eithe the "add to end of queue" or "always ask" as my one tap modes. I prefer the latter though.

So Sonopad has incorporated the switch which we all knew could be done. It's now whether Sonos is minded to do this. Please consider Sonos!!!

But all that is available, and more, when you tap the three dots by a track or album/playlist. Have you not looked at this?