SONOS are you reading this? Please put the controller queue function back how it was!

Why to play from here does the queue have to be deleted anyhow (vs. just add from there to end of queue).

I have asked this myself and I am STILL waiting on the answer!!! Would be happy for anyone to give me a sensible answer - preferably from a Sonos rep.

When nothing is playing, why does a new album (Play Now) get added to the queue after (rather than before) the first song in the queue or (as it did in 6.3) at the end of the queue? The new software makes it much harder to recommend SONOS. Respect the queue!

You won't get an acceptable answer to your question. That was a "rush job" to return "Play Now" back in the options when ppl complained it was not in the Beta. Ppl pointed out that strange outcome of adding songs after the 1st song but it seems they couldn't be bothered to fix something that was obviously ridiculous. It seems like they were schedule rather than quality driven.

Why to play from here does the queue have to be deleted anyhow (vs. just add from there to end of queue).

I have asked this myself and I am STILL waiting on the answer!!! Would be happy for anyone to give me a sensible answer - preferably from a Sonos rep.

I was sure I had answered this somewhere but I can't find it. What happens is that the end of playing a queue, no matter where those tracks came from, the focus of the player rotates back to the first song so that you can restart what was playing with just the push if a button. The downside, is that if you then go to add an album/track/playlist using Play Now, the focus is still at track 1, so these get added at track 2 and beyond.

We've been sure to pass on the feedback that this can be a negative experience to the team so they know to take a look into.

Why to play from here does the queue have to be deleted anyhow (vs. just add from there to end of queue).

I have asked this myself and I am STILL waiting on the answer!!! Would be happy for anyone to give me a sensible answer - preferably from a Sonos rep.

I was sure I had answered this somewhere but I can't find it. What happens is that the end of playing a queue, no matter where those tracks came from, the focus of the player rotates back to the first song so that you can restart what was playing with just the push if a button. The downside, is that if you then go to add an album/track/playlist using Play Now, the focus is still at track 1, so these get added at track 2 and beyond.

We've been sure to pass on the feedback that this can be a negative experience to the team so they know to take a look into.

It seems to me that the team believes adding tracks within the queue by default is preferred. Many don't believe that is the case, since 72% of folks willing to vote prefer the 6.3 approach which defaulted additions to the end of the queue. Obviously, as others have stated, having a setting for the default behavior would accomodate everyone and improve functionality for both preferences. Alternatively/Additionally, a "Play now at end of queue" and/or "Play now at top of queue" option from the three dots would at least provide a fast way to have the 6.3 functionality plus more control without abandoning the 6.4 one-touch approach that I assume was based on user feedback.. Adding an album to the end of the queue and then having to scroll through the queue to play the album is cumbersome and not user friendly. As you know, there's also no button to take us to the end of the queue, so we have to scroll thru the queue to then play the added tracks. I think if SONOS added these options with a default preference option for the one-touch functionality (i.e., replace queue, play now, play next, play now at top of queue, play now at end of queue, add/play after current album?) everyone would love SONOS even more than the 6.3 version because all options would be available. Thanks much.

what in the world happened? Sonos went from being one of my favorite gadgets around the house to something that is almost useless to me overnight. Why in the world would I want to destroy my queue just because I play a track off of an album? this makes no sense. I've lost my queue and I've lost a lot of love for Sonos. It's pretty clear that people want the old queue functionality back. Sonos - this is not the time to alienate 72% of your users just as Google Chromecast Audio is coming to maturity.

Why to play from here does the queue have to be deleted anyhow (vs. just add from there to end of queue).

I have asked this myself and I am STILL waiting on the answer!!! Would be happy for anyone to give me a sensible answer - preferably from a Sonos rep.

I was sure I had answered this somewhere but I can't find it. What happens is that the end of playing a queue, no matter where those tracks came from, the focus of the player rotates back to the first song so that you can restart what was playing with just the push if a button. The downside, is that if you then go to add an album/track/playlist using Play Now, the focus is still at track 1, so these get added at track 2 and beyond.

We've been sure to pass on the feedback that this can be a negative experience to the team so they know to take a look into.

I am not sure you are answering the right question here. The question is why is there a need to replace the queue at all with this play from here one tap behavior. Couldn't you just add the playlist or album to the existing queue without trying to delete. What is the rationale?

I think you were answering about why after an exhausted queue the "Play Now" works to add after the first song. I have seen that "explanation" before yes. But I still view the outcome as very messy, unintuitive and not fit for public release. I am very clear on that. Very clear. That type of software release does no favors to a company's reputation.

I think Ryan's real answer (but can't say) is - the team f@cked up with this release and didn't listen to the beta testers. I would pass on this feedback to the team but they probably won't listen. We've recently jumped into bed with Apple and Spotify so are going to change our unique selling point (the awesome queue) to behave just like their mundane players.

Sort it out Sonos and let us know when you are going to sort this mess out. Stop giving us a load of waffle trying to cover your tracks.

Guys, I went over to Facebook and I notice there is quite a bit of support for the tap to play feature. Perhaps many of these users never truly understood how to use the awesome queue feature as it was. Basically newbies who just expected a "make music go" functionality from Sonos got their wish. Meet the lowest common denominator to satisfy the masses. I get it. I just hope there is an exec with some pull at Sonos that appreciates what we had and figures a way to give the option of the old queue back.

Another observation is that Sonos seems to be active on their Facebook with lots of "thanks" to those who praise the new feature, while I haven't seen anything from Sonos on this thread yet. So I suggest if you use Facebook or Twitter, get on there and make your feelings known.

And don't forget to add your review if you don't like the changes to the iOS App Store. Sonos is nose diving big time on there at the moment.