Sonos App Resets All Sound Settings

The app is just a remote to the system. You can remove and reinstall it without your system noticing it.

Just so you aware this hasn’t been fixed yet, I’m on latest app version on iOS and I had the issue today, first time It’s happened to me so wasn’t aware of the issue until I saw this thread.

Hi 

I did delete the app and reinstall still having same problem I had Sonos on a live chat told them my problem sent him a diagnostic he got back to me and said it’s my WiFi he said turn of 2.4 GHZ he said that’s what is interfering unfortunately I can’t get into my hub ATM it’s something I’m sorting once I do I will turn off and post on this thread how things are going 

What about Arc that only uses 2.4ghz WiFi, and routers that you can’t turn off the 2.4ghz band, that solution makes no sense from Sonos.

Sounds like he was pulling the wool over my eyes 

thanks for sharing I think it’s just bugs in the new app the old app worked perfectly had no problems 

they will lose a lot of loyal customers if they don’t fix this soon 

That’s what he sent me 

I have the beam gen2 just looked at specs in runs on 2.4 GHZ unbelievable we have no chance if there engineers are giving out advice like this 😡

Isn’t it the case that only the Sky Q h boxes have the 2.4Ghz band disabled and you use the routers 2.4Ghz band instead, so all Sonos products just connect to the main router AP only - I thinks that’s what’s being referred to here because the Sky Q boxes repeat the WiFi signal like ‘extenders’ rather than acting like a mesh setup - see these older threads from Staff…

• https://en.community.sonos.com/speakers-229128/troubleshooting-sonos-on-wifi-6856334?postid=16520976#post16520976

• https://en.community.sonos.com/home-theater-229129/sky-q-and-beam-issues-6887543?postid=16690762

Edit: I don’t know that much about SkyQ other than they have been quite troublesome with Sonos for a very long time. You only have to search the forum here to see the past issues reported.

 Sounds like the settings are never reaching the speaker.  mk007 stated he heard no difference when he changed EQ etc.  Makes me think the settings did not take.  Correct me if I’m wrong but aren’t the settings stored in the speaker?