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20 replies

Headliner I
Jun 18, 2024 3:32 AM UTC

Not for me if you mean 80.03.06 

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Contributor I
Jun 18, 2024 10:27 AM UTC

It did for mine. Resets all settings. True play was turned off. Not the first time. Wonder if a retune is required?

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Contributor I
Jul 4, 2024 11:26 PM UTC

Yes, I am also facing similar issue with the app. It reset all EQ settings (Bass and Treble) to 0. Trueplay and spatial music setting is turned off automatically. It happens randomly but its happening more often now. Once i turn back ON these settings and change bass and treble values, most of the time I hear no change in sound profile. So, I have to force quit and then re-launch the app couple of times to hear a change in sound profile as I increase bass and treble values. It’s weird but this is exactly the issue I am facing. Not sure if anybody else noticed it. My app is on latest version 80.04.04

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Lyricist I
Jul 14, 2024 5:41 AM UTC

Having the exact sane problem. Any one able to get around this ? 

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Contributor I
Jul 14, 2024 12:40 PM UTC

I am able to get around this by force quitting the app couple of times and re-launching it. After doing it, check if EQ settings are back to what it was. 

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Lyricist I
Jul 14, 2024 1:12 PM UTC

Thanks mk007 , that helped.
 

Anyone heard officially from Sonos on this ? Another app update ? 

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Trending Lyricist I
Aug 31, 2024 3:19 PM UTC

I have the same problem as well is Sonos aware of this problem if they are will there be a fix soon 

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Contributor I
Aug 31, 2024 3:55 PM UTC

After I recently updated app to version 80.07.03, Issue does not appear. It seems to have resolved for me. I would say check if your Sonos app is updated to 80.07.03 and if not, then update it and see if issue get fixed for you.

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Trending Lyricist I
Aug 31, 2024 4:00 PM UTC

Hi just checked my version and it is 80.07.03

i had this problem before the last update I think it must be a bug in the app 

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Trending Lyricist I
Aug 31, 2024 4:20 PM UTC

I don’t know if to delete app then re install from App Store if I done that would I have to set up all my speakers and sound bar again 

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