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Smithcj
Contributor I
Dec 17, 2021 10:15 PM UTC
Answered

Sonos and MacOS Big Sur

I have had no problem with Sonos until I updated my mac to Big Sur. I like to play the music continuously and adjust it at the speakers----lower, higher, no sound. Now Sonos drops for no reason, then I have to go to my computer and restart.   I usually play Pandora.  Any help out there?

 

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GuitarSuperstarAnswer
Lead Maestro
Dec 17, 2021 10:47 PM UTC

Try unplugging your Sonos speakers from power for a couple of minutes and reboot your router and Mac. You might also remove Pandora in the Sonos app and re-add it.

"Receive with simplicity everything that happens to you." - Rashi
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4 replies

el rubio
el rubio
Dec 17, 2021 10:33 PM UTC

hi @Smithcj I have had no issues at all with macOS Big Sur, neither with macOS Monterey - check you Sonos App version (currently version 13.4.1) on your Mac and speakers

 
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    GuitarSuperstarAnswer
    Lead Maestro
    Dec 17, 2021 10:47 PM UTC

    Try unplugging your Sonos speakers from power for a couple of minutes and reboot your router and Mac. You might also remove Pandora in the Sonos app and re-add it.

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    "Receive with simplicity everything that happens to you." - Rashi
    Airgetlam
    Airgetlam
    Dec 18, 2021 12:39 AM UTC

    I agree with @el rubio , inasmuch as it sounds more like a network issue than with the app running on either Big Sur or Monterey. What source is running your music? If you’re streaming from the internet, then the computer isn’t even in the equation, it’s only there if you’re playing music stored on the Mac’s hard drive.

    @GuitarSuperstar’s suggestion would clean up any potential duplicate IP addresses, which certainly could cause the issue you’re describing. 

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    Bruce
    SmithcjAuthor
    Contributor I
    Dec 18, 2021 11:20 AM UTC

    Thanks for your input!
    I’ve been reading about WiFi interference. I just added a WiFi thermostat and the box sits next to the router, which sits next to the Sonos box. I think I’ll unplug the WiFi thermostat for a day and see what happens! 

     

     

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